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JustAnswer Review 2022

Nicky Lowney

In a Nutshell

JustAnswer is not your typical online medical care service. It offers a platform to ask questions of thousands of board-certified medical professionals, experts in their fields. Pay for a membership to ask unlimited questions and get unlimited interactions with a doctor. “Premium Services” include video and phone chats that are charged at a higher rate.

pros

  • Experts available to answer questions on a variety of topics
  • One-week $5 trial

cons

  • Membership pricing isn’t clear
  • Can’t prescribe medications
  • All answers are provided for general information only

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JustAnswer at a Glance

How Can I Get Treatment?: Answers provided by email, text, phone

Membership Fee: $46-50/month

Accepted Insurance: No 

Medications Prescribed: N/A

Hours of Operation: 24/7

Follow up Consultations: Yes 

How Does JustAnswer Work?

JustAnswer is a considerably different process than your traditional health care provider. Rather than providing treatment, JustAnswer Medical offers answers to medical questions.

You’ll ask a question, and an expert will answer you. The company states that most questions are answered within 5 minutes, with responses taking up to 24 hours in certain situations. You have unlimited follow-up questions with the doctor until you are satisfied with the results. You can send in photos for the doctor to analyze if there is a skin condition, for example.

Experts need to go through 8 steps in order to qualify for participation in the network. The screening process includes:

  • An application and profile screening: Experts need to have recognized credentials in their fields.
  • Credential verification: JustAnswer uses a dedicated service to verify the identity and credentials of the expert applicant.
  • Customer ratings: Patients that have used the professional before will rate the doctor according to their level of professionalism and expertise.
  • Peer-to-peer reviews: Other experts with experience can weigh in on the answers given if they feel they need improvement.
  • Quality algorithm: This system weeds out experts who are not maintaining the quality standard of the site.
  • Secret shoppers: These are users who go into the site and ask questions intentionally to get feedback about how the experts are responding and managing themselves on the network. This will include an expert’s customer service skills and speed and expertise of responses.

What Does JustAnswer Treat?

JustAnswer’s experts do not treat medical conditions but provide answers to questions on medical topics.. Here's a partial list of medical topics covered by JustAnswer experts:

  • Autism
  • Cardiology
  • Dental
  • Dermatology
  • Drug testing
  • HIV and AIDS
  • Pediatrics
  • Urology 

How Much Does JustAnswer Cost?

JustAnswer requires a monthly membership that costs between $46-$50 in order to communicate with an expert. There are additional services that will incur payments as well, including having a private phone meeting with a doctor, secure remote assistance, or document preparation. Memberships include unlimited questions and follow-ups, 24/7 access to doctors, and access to the iOS and Android mobile apps, as well as a library of expert answers.

JustAnswer offers a 7-day trial for just $5 during which you can test out the system, ask questions, and get answers to your medical queries.

Does JustAnswer Take Insurance?

No, JustAnswer does not accept insurance. 

What Do People Say About JustAnswer?

“I was extremely happy when I spoke with Dr. Connie she was very informative. I felt much better after I spoke with her. And if I have anymore questions I will ask for her the next time I call...I think this is a great service and I hope you continue and had much success in this new way of speaking to Doctors..thank you” JustAnswer Customer

“I was very impressed with the process, answer. I like being able to share a photo. The Dermatologist provided an answer that I shared with my Primary doctor. Good collaboration and we now have a treatment plan. We'll try it and if it doesn't show improvement, I'll go to see a Dermatologist. This was a good solution for these COVID-19 times.” Diana

“I’m very impressed with the advice I received. Dr. Mustafa is very knowledgeable and kind. After speaking with him I contacted my Dad’s physician and he is following the advice given. Thank you so much again. I recommend you highly.” Deanne R

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FAQs

Does JustAnswer prescribe medicine?

No. JustAnswer doctors are not legally allowed to prescribe medications online.

Can JustAnswer give me a doctor’s note?

No. JustAnswer doctors are not available for treatment of medical conditions.

Do I need a subscription for JustAnswer?

Yes, JustAnswer requires a membership. 

What hours does JustAnswer have appointments available?

24/7 

Bottom Line

JustAnswer is a helpful resource if you are looking to get answers about a medical condition or issue. With a subscription, you’ll get unlimited back and forth question and answer sessions with a board-certified doctor during which you can discuss your symptoms, get a second opinion, or clarify any questions you have about your medical condition.

Nicky Lowney has been writing about health and medicine for more than 15 years. With a master’s degree in health communication, she specializes in translating complex medical information into readable, engaging content. Nicky has written for top10.com, Tufts University School of Dental Medicine, Decision Resources Group, and EBSCO Information Services, among other clients. In her free time, Nicky enjoys cycling, hiking, and performing with her local community theater.

The author of this article has been paid by Natural Intelligence to write this article. Neither the author nor Natural Intelligence provide medical advice, diagnosis, or treatment. If you think you may have a medical emergency, call your doctor or your local emergency number immediately.

JustAnswer customer reviews

Based on 30 reviews

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Top Reviews

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4 months ago

It was all good because they have a good service and products that help customers.

4 months ago

JustAnswer is convenient. It's available 24/7 from any mobile device or computer. The service is cheaper than an in-person visit to a doctor, lawyer or mechanic. The week-long trial allows you to ask unlimited questions.

4 months ago

Good value. Good service. Able to stay safe from coronavirus while getting needed medical answers. Reasonable cost. Easy to use. Very satisfied.

5 months ago

My husband and I had covid and where not able to go anywhere, so the online doctor answered a lot of questions we had.

5 months ago

A very positive experience the workers were kind and understandable with me.

5 months ago

I love the website and how easy it was to use the service! Anyone can use it! This was a great service for any age group to be able to use at any time.

5 months ago

It was clear and straightforward. I was able to get everything done that I needed to and there were no issues. I feel that it is a service that is well worth the money spent.

5 months ago

JustAnswer was great. I was able to get a timely appointment and speak to a doctor who was helpful and caring and who prescribed me the medicine I needed.

5 months ago

JustAnswer was very professional in the answer to various medical questions.

6 months ago

Because it isn't really that great of a site to use or be on. I don't recommend it.

6 months ago

This app is the best thing created, It's so helpful when you need immediate answers and have no time to run to the vet.

6 months ago

It's okay, but I probably won't use it again because I'd rather talk to a doctor face-to-face and ask questions..

6 months ago

JustAnswer is good, especially because I have gallbladder problems. They help assist me and give me some easy remedies to soothe my symptoms.

4 months ago

The wait time to speak with a doctor is awful. However the product in whole is great.

4 months ago

Easy to use. Did not get the help I expected, but good value. I would use them again.

4 months ago

Does what It's supposed to do, nothing special. Pretty generic for an online office visit.

4 months ago

To connect was easy and the Dr. was amazing. I felt bad when I started the teleconf but feel confident now.

5 months ago

My questions were answered. The doctor responded promptly to my questions.

7 months ago

The doctor I got was helpful but it seemed that I was being rushed and just another patient.

4 months ago

Never really used such product before, so didn't know what to expect. My first experience was awkward. The ability to be more personal was difficult through virtual.

30 customer reviews