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JustAnswer Online Doctors Review

Nicky Lowney

In a Nutshell

JustAnswer is not your typical online medical care service. It offers a platform to ask questions of thousands of board-certified medical professionals, experts in their fields. Pay for a membership to ask unlimited questions and get unlimited interactions with a doctor. “Premium Services” include video and phone chats that are charged at a higher rate.

pros

  • Experts available to answer questions on a variety of topics
  • One-week $5 trial

cons

  • Membership pricing isn’t clear
  • Can’t prescribe medications
  • All answers are provided for general information only

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JustAnswer at a Glance

How Can I Get Treatment?: Answers provided by email, text, phone

Membership Fee: $46-50/month

Accepted Insurance: No 

Medications Prescribed: N/A

Hour of Operation: 24/7

Follow up Consultations: Yes 

How Does JustAnswer Work?

JustAnswer is a considerably different process than your traditional health care provider. Rather than providing treatment, JustAnswer Medical offers answers to medical questions.

You’ll ask a question, and an expert will answer you. The company states that most questions are answered within 5 minutes, with responses taking up to 24 hours in certain situations. You have unlimited follow-up questions with the doctor until you are satisfied with the results. You can send in photos for the doctor to analyze if there is a skin condition, for example.

Experts need to go through 8 steps in order to qualify for participation in the network. The screening process includes:

  • An application and profile screening: Experts need to have recognized credentials in their fields.
  • Credential verification: JustAnswer uses a dedicated service to verify the identity and credentials of the expert applicant.
  • Customer ratings: Patients that have used the professional before will rate the doctor according to their level of professionalism and expertise.
  • Peer-to-peer reviews: Other experts with experience can weigh in on the answers given if they feel they need improvement.
  • Quality algorithm: This system weeds out experts who are not maintaining the quality standard of the site.
  • Secret shoppers: These are users who go into the site and ask questions intentionally to get feedback about how the experts are responding and managing themselves on the network. This will include an expert’s customer service skills and speed and expertise of responses.

What Does JustAnswer Treat?

JustAnswer’s experts do not treat medical conditions but provide answers to questions on medical topics.. Here's a partial list of medical topics covered by JustAnswer experts:

  • Autism
  • Cardiology
  • Dental
  • Dermatology
  • Drug testing
  • HIV and AIDS
  • Pediatrics
  • Urology 

How Much Does JustAnswer Cost?

JustAnswer requires a monthly membership that costs between $46-$50 in order to communicate with an expert. There are additional services that will incur payments as well, including having a private phone meeting with a doctor, secure remote assistance, or document preparation. Memberships include unlimited questions and follow-ups, 24/7 access to doctors, and access to the iOS and Android mobile apps, as well as a library of expert answers.

JustAnswer offers a 7-day trial for just $5 during which you can test out the system, ask questions, and get answers to your medical queries.

Does JustAnswer Take Insurance?

No, JustAnswer does not accept insurance. 

What Do People Say About JustAnswer?

“I was extremely happy when I spoke with Dr. Connie she was very informative. I felt much better after I spoke with her. And if I have anymore questions I will ask for her the next time I call...I think this is a great service and I hope you continue and had much success in this new way of speaking to Doctors..thank you” JustAnswer Customer

“I was very impressed with the process, answer. I like being able to share a photo. The Dermatologist provided an answer that I shared with my Primary doctor. Good collaboration and we now have a treatment plan. We'll try it and if it doesn't show improvement, I'll go to see a Dermatologist. This was a good solution for these COVID-19 times.” Diana

“I’m very impressed with the advice I received. Dr. Mustafa is very knowledgeable and kind. After speaking with him I contacted my Dad’s physician and he is following the advice given. Thank you so much again. I recommend you highly.” Deanne R

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JustAnswer FAQs

Q: Does JustAnswer prescribe medicine?

A: No. JustAnswer doctors are not legally allowed to prescribe medications online.

Q: Can JustAnswer give me a doctor’s note?

A: No. JustAnswer doctors are not available for treatment of medical conditions.

Q: Do I need a subscription for JustAnswer?

A: Yes, JustAnswer requires a membership. 

Q: What hours does JustAnswer have appointments available?

A: 24/7 

Bottom Line

JustAnswer is a helpful resource if you are looking to get answers about a medical condition or issue. With a subscription, you’ll get unlimited back and forth question and answer sessions with a board-certified doctor during which you can discuss your symptoms, get a second opinion, or clarify any questions you have about your medical condition.

Nicky Lowney has been writing about health and medicine for more than 15 years. With a master’s degree in health communication, she specializes in translating complex medical information into readable, engaging content. Nicky has written for top10.com, Tufts University School of Dental Medicine, Decision Resources Group, and EBSCO Information Services, among other clients. In her free time, Nicky enjoys cycling, hiking, and performing with her local community theater.

Natural Intelligence does not provide medical advice, diagnosis, or treatment. If you think you may have a medical emergency, call your doctor or your local emergency number immediately.

JustAnswer customer reviews

Based on 19 reviews

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8 months ago

Great experience throughout this pandemic, since I rather not go see my Doctor in person

8 months ago

They provided needed answers and support to my medical question and inquiries.

9 months ago

On Just Answer you can ask any question to any doctor you need and they will provide you with your answer. Great service. Prices may vary

7 months ago

Just answer is a very handy service because it helps in times of emergencies

7 months ago

this is very good in present days as we cant go outside becaise of covid. experienced doctors

7 months ago

Just answer has helped me with questions I've had about my health. They always seem to give me the answers I need

7 months ago

It cost too much for the answers and respect I was given. If it were cheaper it would be better.

7 months ago

Just answer gave me an opportunity to diagnose problems about myself at an efficient effort

8 months ago

It's okay. Could be more user friendly and helpful. First and only time I've tried using an online source and wasn't unsatisfied but didn't enjoy it either.

8 months ago

I like that it is quick and easy, it's definitely more convenient than going to the DR

8 months ago

I like how support I go but it is so expensive for this they want to offer for me

8 months ago

Just answer diagnosed a skin condition I had. I don't have to go to the doctor and have a high medical bill.

7 months ago

The Just Answer is good but visual and audio needs more improvement. But communication from patient to doctor is helpful niche.

7 months ago

I'd recommend it to a friend because I love the brand and I think it's really nice

7 months ago

Actually, online service in medical issues is sensitive because you can't discuss your pain online . Sometimes You need to see someone physically

8 months ago

I could probably have had an online discussion with my health care professional that is part of my insurance free of charge.

8 months ago

I didn't feel like I was actually cared for or that my questions were answered well.

7 months ago

Range of specialised doctors, cost is very high when compared to services such as plush care

9 months ago

Because I couldn't find any real doctors to help me and my family in my area

19 customer reviews