JustAnswer Online Doctors Review

Nicky Lowney

In a Nutshell

JustAnswer is not your typical online medical care service. It offers a platform to ask questions of thousands of board-certified medical professionals, experts in their fields. You can ask questions for $5 each or pay for a membership to ask unlimited questions and get unlimited interactions with a doctor. “Premium Services” include video and phone chats that are charged at a higher rate.

pros

  • Experts available to answer questions on a variety of topics
  • One-week $5 trial

cons

  • Membership pricing isn’t clear
  • Can’t prescribe medications
  • Surprise charges may appear as “premium services”

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JustAnswer at a Glance

How Can I Get Treatment?: Answers provided by email, text, phone

Urgent Care Fee: $16-90/month

Accepted Insurance: Yes 

Medications Prescribed: N/A

Hour of Operation: 24/7

Follow up Consultations: Yes 

How Does JustAnswer Work?

JustAnswer is a considerably different process than your traditional health care provider. Rather than providing treatment, JustAnswer Medical offers answers to medical questions.

You’ll ask a question, and an expert will answer you. The company states that many questions are answered within 6 minutes, with responses taking up to 24 hours in certain situations.Depending on your subscription plan, you can have unlimited follow-up questions with the doctor until you are satisfied with the results. You can send in photos for the doctor to analyze if there is a skin condition, for example.

Experts need to go through 8 steps in order to qualify for participation in the network. The screening process includes:

  • An application and profile screening: Experts need to have recognized credentials in their fields.
  • Credential verification: JustAnswer uses a dedicated service to verify the identity and credentials of the expert applicant.
  • Customer ratings: Patients that have used the professional before will rate the doctor according to their level of professionalism and expertise.
  • Peer-to-peer reviews: Other experts with experience can weigh in on the answers given if they feel they need improvement.
  • Quality algorithm: This system weeds out experts who are not maintaining the quality standard of the site.
  • Secret shoppers: These are users who go into the site and ask questions intentionally to get feedback about how the experts are responding and managing themselves on the network. This will include an expert’s customer service skills and speed and expertise of responses.

What Does JustAnswer Treat?

JustAnswer’s experts do not treat medical conditions but provide answers to questions on medical topics.. Here's a partial list of medical topics covered by JustAnswer experts:

  • Autism
  • Cardiology
  • Dental
  • Dermatology
  • Drug testing
  • HIV and AIDS
  • Pediatrics
  • Urology 

How Much Does JustAnswer Cost?

JustAnswer does not require a membership in order to speak to an expert. If you want to ask a one-off question, you can pay $5 and receive an answer. There are additional services that will incur payments as well, including having a private phone meeting with a doctor, secure remote assistance, or document preparation.

Alternatively, you could sign up for a membership. It's charged by the month, and membership includes unlimited questions and answers, 24/7 access to real doctors, access to the iOS and Android mobile app, 2 free phone calls, and access to the entire library of expert answers.

There are 3 plans from which to choose. Each plan has graduating pricing and benefits. Here's a look at the different plans:


Basic Plan
Plus Plan
Premium Plan
Pricing per month
$46
$68
$95
Follow-up questions
Limited 
Unlimited 
Unlimited 
Search database of expert answers
N/A
N/A
Full search capabilities

JustAnswer offers a 7-day free trial during which you can test out the system, ask questions, and get answers to your medical queries.

Does JustAnswer Take Insurance?

It is unclear whether or not JustAnswer works with medical insurance providers. On the site, there is conflicting information on the subject. When we spoke to a representative, we were unable to get a clear answer. This leads us to believe that JustAnswer does not work with medical insurance policies.

What Do People Say About JustAnswer?

“I was extremely happy when I spoke with Dr. Connie she was very informative. I felt much better after I spoke with her. And if I have anymore questions I will ask for her the next time I call...I think this is a great service and I hope you continue and had much success in this new way of speaking to Doctors..thank you” JustAnswer Customer

“I was very impressed with the process, answer. I like being able to share a photo. The Dermatologist provided an answer that I shared with my Primary doctor. Good collaboration and we now have a treatment plan. We'll try it and if it doesn't show improvement, I'll go to see a Dermatologist. This was a good solution for these COVID-19 times.” Diana

“I’m very impressed with the advice I received. Dr. Mustafa is very knowledgeable and kind. After speaking with him I contacted my Dad’s physician and he is following the advice given. Thank you so much again. I recommend you highly.” Deanne R

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JustAnswer FAQs

Q: Does JustAnswer prescribe medicine?

A: No. JustAnswer doctors are not legally allowed to prescribe medications online.

Q: Can JustAnswer give me a doctor’s note?

A: No. JustAnswer doctors are not available for treatment of medical conditions.

Q: Do I need a subscription for JustAnswer?

A: No, you can ask one-off questions on JustAnswer and receive one-off responses. Membership subscriptions are available for people who want the ability to ask multiple questions and have unlimited follow-up question and answer sessions with a professional.

Q: What hours does JustAnswer have appointments available?

A: 24/7 

Bottom Line

JustAnswer is a helpful resource if you are looking to get answers about a medical condition or issue. With a subscription, you’ll get unlimited back and forth question and answer sessions with a board-certified doctor during which you can discuss your symptoms, get a second opinion, or clarify any questions you have about your medical condition.

Nicky Lowney has been writing about health and medicine for more than 15 years. With a master’s degree in health communication, she specializes in translating complex medical information into readable, engaging content. Nicky has written for Tufts University School of Dental Medicine, Decision Resources Group, and EBSCO Information Services, among other clients. In her free time, Nicky enjoys cycling, hiking, and performing with her local community theater.

We invest a lot of resources into bringing you high-quality content. However, the information on this site should not be treated as professional advice, be it medical or any other. Please do not use this site if you or someone you care about are in need of urgent medical assistance, in which case, please dial 911.

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14 Aug 2020

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