Amwell Online Doctors Review

Nicky Lowney

In a Nutshell

Amwell is a telehealth service that connects people with board-certified doctors over the phone, tablet, or computer. It is a safe, convenient way for patients to get the medical treatments, advice, or assistance they need. With board-certified doctors on call 24/7, people can video chat with a professional for medical advice, treatment, and prescriptions for nearly any non-emergency medical condition.


  • Prescriptions and visits available 24/7
  • High-quality video streaming
  • Low charge per visit


  • Not available internationally
  • Short appointments

Amwell Amwell Visit Site

Amwell at a Glance

How Can I Get Treatment? Phone, computer or tablet video

Urgent Care Fee: Same rate, $79

Accepted Insurance: 55+ health plans

Medications Prescribed: Yes, except controlled substances

Hours of Operation: 24/7

Follow up Consultations: Not with the same doctor

How Does Amwell Work?

Amwell makes getting medical assistance easier than ever. You can connect with a doctor instantly and 24 hours a day. Here’s how to set up and conduct an appointment with an Amwell doctor:

  1. Start by creating an account with Amwell. Once you create your account, all of your information is stored. So, you don’t have to continuously input the same information every time you have a medical question or request. This is a convenient feature for future visits.
  2. Next, you’ll be able to choose the doctor you want to assist you. Doctors are sorted by name, ratings, and experience.
  3. You'll be connected to your doctor via a secure video stream. This allows you to see and speak directly to the doctor, face-to-face, with high-quality video streaming quality. The doctor can also see you in case there are any visible symptoms you want to show them.

It's wonderful that Amwell lets you pick your doctors. Amwell has a huge network of professional doctors, and you can select one of the available doctors to assist you in your medical situation. It's also amazing that you can access a doctor whenever you need them, 24/7. Designed as an on-demand service, Amwell has doctors on call at all hours of the day and night. If there are no available doctors at the moment, you'll be placed in a waiting room and sent a text message as soon as one becomes free.

What Does Amwell Treat?

Amwell treats a number of conditions from a distance. The list is far too comprehensive to include everything, but here is a sample of covered conditions you can turn to an Amwell doctor for assistance with

  • Acne

  • Allergies
  • Anxiety

  • Birth control options

  • STDs
  • Coronavirus assessments

  • Flu
  • UTI

Amwell also offers prescriptions online. However, there are several prescriptions that cannot be issued online, including controlled substances like Adderall, Alprazolam, Ambien, Diazepam, Fentanyl, Fioricet, Hydrocet, Klonopin, Lorazepam, Lunesta, Methadone, Morphine, Nubain, Opium, Oxycodone, Percocet, Restoril, Soma, Sonata, Testosterone, Valium, Vicodin, and Xanax.

During your online appointment, your doctor will determine if a prescription is necessary. If so, the script will be sent to the pharmacy of your choice. You can go to the pharmacy directly to pick up your medication.

Amwell is not suitable for all conditions, including:

  • Seizures

  • Chest pain

  • Neurological symptoms suggesting a stroke

  • Difficulty breathing

  • Dizziness or loss of consciousness

  • Sudden bleeding

  • Schizophrenia or hallucinations

  • Any other serious medical concerns

How Much Does Amwell Cost?

Amwell charges a flat rate of $79 per visit for general medical concerns. Considering the average office appointment costs $139, and an ER visit costs $645, that's a good deal. Amwell is even more affordable if your insurance company covers telehealth appointments (many do). Visit charges don't include prescriptions or lab work. Psychiatrist visits cost $199 for an initial visit and $95 for 15-minute follow-up visits. Specialists such as dermatologists and cardiologists set their own rates, which are listed in each physician’s profile.

What’s particularly nice about the Amwell fee structure is that you are charged the same amount no matter when you reach out to a doctor, day or night, weekday or weekend, or holidays

Does Amwell Take Insurance?

Amwell works with more than 55 different health insurance companies, including the biggest names in the industry. This is a big perk because it means you can have your telehealth visits covered by your health insurance policy, making medical treatment and prescriptions even more affordable. Some insurers will even have full coverage for these appointments.

What Do People Say About Amwell?

“I was really hesitant to use Amwell because I have never had a virtual doctor visit. I was desperate today as I have been having all symptoms of a sinus infection for the past 3 weeks and this week I just couldn't take it anymore. I met with the doctor Stephanie, and boy was she amazing!!!! She listened to all of my symptoms and was one of the nicest doctors I have ever had. 10/10 recommend using Amwell and try to get Stephanie if you can!” - Liv

“I have always been seen within minutes, and I felt the Dr.'s were thorough. Each time they diagnosed me correctly and I was so grateful not to have to make a Dr. appt and go in when I felt so ill.” - Cindy

“Awesome Service

This was my first experience with telemedicine and I am thoroughly impressed! I was able to set up my account, verify insurance, and have a virtual visit within ten minutes. I'm a nurse of 20 years so I can verify that the doctor was thorough and his assessment and questions were appropriate. My medication was called in promptly and ready for pick up within the hour.” - Jennifer Johnson-Ament

Amwell Amwell Visit Site

Amwell FAQs

Q: Does Amwell prescribe medicine?

A: Yes, Amwell prescribes acceptable medications based on the telehealth visit you have with your doctor.

Q: Can Amwell give me a doctor’s note?

A: Amwell can send a secure doctor’s note and sick slip to your email account.

Q: Do I need a subscription for Amwell?

A: Amwell requires you to enroll to the service with your email address. This is for your convenience so that your medical and personal information is stored, and you won’t have to input the data again each time you have a visit with a doctor.

Q: What hours does Amwell have appointments available?

A: Amwell is an on-demand telehealth service. You can reach a doctor any time of day or night.

Bottom Line

Amwell is a convenient way for people to get the medical treatment and advice they may not get otherwise. With appointments at any time of night or day, Amwell ensures that there is always someone available to help. And for just $79 a visit for general medical concerns, even many people without insurance can afford to have their medical conditions treated professionally.

Nicky Lowney has been writing about health and medicine for more than 15 years. With a master’s degree in health communication, she specializes in translating complex medical information into readable, engaging content. Nicky has written for, Tufts University School of Dental Medicine, Decision Resources Group, and EBSCO Information Services, among other clients. In her free time, Nicky enjoys cycling, hiking, and performing with her local community theater.

If you are experiencing an emergency or a life-threatening situation, call 911 immediately or go to the nearest emergency room.

Amwell customer reviews

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21 Apr 2021

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Top Reviews

Francisco, TX
2 months ago

Ease of use

Brand satisfaction

Value for money

Service quality

Extremely Happy/ This Service OMG!!! I was super hesitant to try this service but didn't feel like sitting in Urgent Care for hours for my particular issue. The intake process was surprisingly super fast! And the app is very user friendly. Once I completed my medical history and input my insurance information, I spoke with the doctor in less than 5 minutes! And this was around 2:30! Mid-day!!! When it's usually impossible to get in and out of an urgent care facility. the whole process took less than 30 minutes! I promise, I do not write reviews, don't have time, but I had to take a few moments to write this review b/c I was thoroughly impressed! The actual doctor, Dr. Cynthia Horner was AWESOME! She was patient with my explanation for calling in today, I did not feel rushed AT ALL, which sometimes happens in urgent care offices, she was on top of all of my questions and I felt very comfortable with her diagnoses. She even offered some encouragement around my fitness goals! I am so impressed and will definitely tell all of my friends about this experience! Thank you sooo much!

Mark, NY
2 months ago

It's the best so far. I love it's service. I Never complain about anything since I started using it's service

Dean, NY
1 months ago

It was alright and overall good. I didn't have a problem using it and I thought the price was okay

Jennifer, CA
3 months ago

They have good skills, appealing, smart, friendly and professional. They have a great working experience

Ellaine, KS
2 months ago

The doctor called us right away and didn't seem to be in a big hurry. That was nice. He was supposed to give my husband some stretches to do for his back, but he never sent the list.

Roxane, GA
2 months ago

It was extremely easy for me to find a doctor, make my appointment and speak with the physician. I thought it would be weird but everything that I needed to talk to them about I was able to in the comfort of my own home

Elle, LA
3 months ago

Intuitive system, ways to figure out. Everything worked fine and I was happy not to have to go into the doctors office.

Mike, MI
a month ago

They're friendly and very helpful they are always on time they have good advice

Rachel, NC
3 months ago

They are a good online doctor but just one thing they don't accept medicaid and to me they should

2 months ago

I thought it was really easy to use and schedule your appointments. Great staff and they're nice

Kendra, GA
1 months ago

I love to use the app and how easy it is to sign. Also, it doesn't cost a thing.

Derek, MA
2 months ago

Great experience with the interface and through the help I've received over the past months

3 months ago

I really liked that the doctor on call was willing to discuss with me and educate me about what was going on and some things in my medical history that none of my established providers took the time to educate on.

Nmc, MI
2 months ago

No issues throughout the entire process. Easy to use service and would recommend.

Mary, NC
2 months ago

They care a lot and offer a better service, they are always their of answer to every health issue you have

Jane, NY
1 months ago

Good quality of service, they have been awesome so far, I love how quickly my issues are resolved

Dashae, TN
2 months ago

I like they are available when you need them and have access to very knowledgeable doctors

Hannah, WI
1 months ago

It is okay, customer service could truely be way better considering the amount you are paying.

Sarah, AZ
2 months ago

I have used it twice in the same week for both of my children. The app is easy to use, user friendly, staff was friendly over the phone and explained the process. Doctor called within 10 min and was very informative and polite. Called in medication to my pharmacy right away. They even called back a couple days later to see if My daughter had improved.

Chris, MA
2 months ago

Higher out of pocket costs than going through my insurance for teladoc visits but Amwell has access to specialists I can't find on any other app

30 customer reviews