What payment methods does Heartland support?

Heartland supports credit/debit cards, ACH, and digital wallets like Apple Pay and Google Pay.

Does Heartland offer mobile payment solutions?

Yes, Heartland provides mobile applications for iOS and Android devices, enabling businesses to accept payments on the go.

How can I get a pricing quote from Heartland?

Businesses can contact Heartland directly through their website to receive a customized pricing quote.

Is there a contract term with Heartland's services?

Contract terms may vary; it's advisable to review the agreement thoroughly and discuss terms with a Heartland representative.

What kind of customer support does Heartland offer?

Heartland provides 24/7 U.S.-based customer support via phone and email.

Heartland Merchant Services Review: Comprehensive Payment Solutions for U.S. Businesses

Heartland Merchant Services Review: A Comprehensive Review

Custom payment solutions backed by real support

In a Nutshell

Heartland Merchant Services, a subsidiary of Global Payments, offers a comprehensive suite of payment processing solutions tailored for small to medium-sized businesses in the U.S. Their offerings include point-of-sale (POS) systems, online payment gateways, and mobile payment solutions. Heartland emphasizes transparent pricing, robust security features, and dedicated customer support to streamline payment operations for merchants.

Top Heartland Reviews

Jonathan Nolt

A great company

This company has some great rates! I have been with them for almost a year and have no complaints.

Customer.

Terrible/Absent Customer Service.

If this is HeartLand ECSI, then in the past they were prompt in service although I had limited communication with them. Today I tried calling them on the phone, the phone call hung up on me as the robot was transferring me to a support agent. After this, I tried to do an online chat with a virtual agent. I sent them messages here and there was no response, just a blank screen. Clearly, their service is terrible and I do not recommend them because it is not convenient, cannot talk with a real human, and the whole interaction is frustrating because they will not even reply through standard email. Two Stars. Crappy and terrible.

Small Projects

Not reccomended for small businesses

As a small business owner looking to add the ability to accept credit card payments, I thought Heartland would help me grow. I advised the sales rep that I current only do about $5,000 a year in sales since this is only a weekend thing. I was led to believe that the "$200 a month fee credit" ment that this charge was waived due to my business size. That was not the case. No matter how much or how little I do in a month I got charged that $200. What sense does it make to use them if 20%-40% of what I make is a fee. Customer service does not appear to be based in the US, and no one who helps has a clue on how to help and must always seek assistance from a manager. The device they shipped to take payments could never connect with my Galaxy S25. Then to add insult to injury the hit me with a $500 early termination fee. If you sign with them they get you for 3 years, which is also in the fine print. No matter how bad customer service is, how shady the sales tactic, or how little you use them, they charge you. Stay away from this company, they are not small business friendly, you are just a fee machine to them.

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Heartland Visit Site

At a Glance

Best for: Small to medium-sized U.S. businesses seeking comprehensive payment processing solutions.
Key Features: Transparent pricing models, robust security measures, diverse payment method support, and dedicated customer support.
Deployment: Offers both hardware and software solutions, including POS systems and online payment gateways.
Support: 24/7 U.S.-based customer service via phone and email.

How to Get Started

Contact Sales: Reach out to Heartland through their website to discuss your business needs.

Customized Quote: Receive a tailored pricing plan based on your specific requirements.

Onboarding: Benefit from a streamlined setup process designed to get your system operational quickly.

Training: Access training resources to familiarize your team with the system's features.

Special Features

End-to-End Encryption: Protects sensitive payment data from the point of entry to the payment processor.
Tokenization: Replaces sensitive card information with unique tokens, enhancing security during transactions.
Mobile Payment Solutions: Supports payments via mobile devices, enabling businesses to accept payments on the go.
Online Payment Gateway: Facilitates secure online transactions, integrating seamlessly with e-commerce platforms.

Customer Service

Availability: 24/7 U.S.-based customer support.
Contact Methods: Support is available via phone and email.
Additional Resources: Access to a comprehensive help center and training materials.

Is it Reliable?

Heartland is a well-established provider in the payment processing industry, serving over 275,000 business locations in the U.S. Their commitment to security, transparent pricing, and dedicated customer support underscores their reliability.

How to Cancel or Pause a Subscription

To cancel or pause your subscription, contact Heartland's customer support directly. Be sure to review your contract for any potential termination fees or notice periods.

Is There an App?

Yes, Heartland offers mobile applications compatible with iOS and Android devices, allowing businesses to manage payments and access reports on the go.

Pricing and Plans

Heartland provides both flat-rate and interchange-plus pricing models. While specific rates are not publicly disclosed, businesses can request a customized quote based on their transaction volume and specific needs.

Heartland Visit Site

Bottom Line

Heartland Merchant Services offers a robust suite of payment processing solutions tailored for small to medium-sized businesses. With transparent pricing models, advanced security features, and dedicated customer support, Heartland stands as a reliable choice for merchants seeking comprehensive payment solutions.

Having explored the features and benefits of this product, you might be curious about how it stacks up against its competitors. We encourage you to visit our comprehensive comparison chart for a broader perspective. This chart offers a detailed juxtaposition of this product with other leading brands, highlighting differences in features, pricing, and customer ratings. It’s an invaluable resource for contrasting your options and making an informed decision that best suits your needs.

Heartland reviews

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Jonathan Nolt

3 years ago

A great company

This company has some great rates! I have been with them for almost a year and have no complaints.

Customer.

2 years ago

Terrible/Absent Customer Service.

Small Projects

1 week ago

Not reccomended for small businesses

President of TPSS

2 weeks ago

Do not use this company

I have been a customer of Heartland for over 10 years. I own one company but had to have a virtual terminal MID account and another MID account for our website. I was told there was no way to use one account. Fine. Starting last November, the per account fees started. $500, then April 2025, $495, then October 2025 $450. Multiply those times 2 for one business and thats $2,890 for one business on top of the normal card fees. We are canceling our accounts. This once was a good company but no longer. No customer service and high fees. Highly Unrecommended.