What payment methods does Heartland support?

Heartland supports credit/debit cards, ACH, and digital wallets like Apple Pay and Google Pay.

Does Heartland offer mobile payment solutions?

Yes, Heartland provides mobile applications for iOS and Android devices, enabling businesses to accept payments on the go.

How can I get a pricing quote from Heartland?

Businesses can contact Heartland directly through their website to receive a customized pricing quote.

Is there a contract term with Heartland's services?

Contract terms may vary; it's advisable to review the agreement thoroughly and discuss terms with a Heartland representative.

What kind of customer support does Heartland offer?

Heartland provides 24/7 U.S.-based customer support via phone and email.

Heartland Merchant Services Review: Comprehensive Payment Solutions for U.S. Businesses

Heartland Merchant Services Review: A Comprehensive Review

Custom payment solutions backed by real support

In a Nutshell

Heartland Merchant Services, a subsidiary of Global Payments, offers a comprehensive suite of payment processing solutions tailored for small to medium-sized businesses in the U.S. Their offerings include point-of-sale (POS) systems, online payment gateways, and mobile payment solutions. Heartland emphasizes transparent pricing, robust security features, and dedicated customer support to streamline payment operations for merchants.

Top Heartland Reviews

Jonathan Nolt

A great company

This company has some great rates! I have been with them for almost a year and have no complaints.

Customer.

Terrible/Absent Customer Service.

If this is HeartLand ECSI, then in the past they were prompt in service although I had limited communication with them. Today I tried calling them on the phone, the phone call hung up on me as the robot was transferring me to a support agent. After this, I tried to do an online chat with a virtual agent. I sent them messages here and there was no response, just a blank screen. Clearly, their service is terrible and I do not recommend them because it is not convenient, cannot talk with a real human, and the whole interaction is frustrating because they will not even reply through standard email. Two Stars. Crappy and terrible.

NCBUYER

Fee'd to death

My kids school using this pathetic service that charges a FEE to add funds to a child's lunch money account. Not only that, they CAP the maximum amount of funds at $120. So, instead of permitting the family to fund the entire year of lunch money, in one deposit, with one fee, they force parents to continually deposit money throughout the school year, in smaller amounts, at $2.75 fee each deposit, ensuring themselves a good deal of fees. That is 100% BS and should be outlawed. Response to heartland: Thank you for that unoriginal response. You know, one has to wonder if the fees your charge us parents are contributing to the reported annual revenue of $3.1 billion in 2025 or perhaps you are still trying to recover the total monetary loss exceeding $200 million for when you were hacked in 2008, when cybercriminals accessed your payment processing systems and stole sensitive financial data from approximately 100 million customers credit/debit cards. Who knows. All I know is that "fee" hits us parents very hard and when I talk to others about your company there is NEVER anything good to be said, just like the average reviews here. If removing the fee is detrimental to your business operations then that is very sad. Passing a fee onto the customer is a CHOICE you made. If the small local pizzeria in my town can operate without charging customers a "fee" then you can, too. I believe it is time for our school to choose another payment system and I will help them find one.

How do I know I can trust this Heartland review?

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Heartland Visit Site

At a Glance

Best for: Small to medium-sized U.S. businesses seeking comprehensive payment processing solutions.
Key Features: Transparent pricing models, robust security measures, diverse payment method support, and dedicated customer support.
Deployment: Offers both hardware and software solutions, including POS systems and online payment gateways.
Support: 24/7 U.S.-based customer service via phone and email.

How to Get Started

Contact Sales: Reach out to Heartland through their website to discuss your business needs.

Customized Quote: Receive a tailored pricing plan based on your specific requirements.

Onboarding: Benefit from a streamlined setup process designed to get your system operational quickly.

Training: Access training resources to familiarize your team with the system's features.

Special Features

End-to-End Encryption: Protects sensitive payment data from the point of entry to the payment processor.
Tokenization: Replaces sensitive card information with unique tokens, enhancing security during transactions.
Mobile Payment Solutions: Supports payments via mobile devices, enabling businesses to accept payments on the go.
Online Payment Gateway: Facilitates secure online transactions, integrating seamlessly with e-commerce platforms.

Customer Service

Availability: 24/7 U.S.-based customer support.
Contact Methods: Support is available via phone and email.
Additional Resources: Access to a comprehensive help center and training materials.

Is it Reliable?

Heartland is a well-established provider in the payment processing industry, serving over 275,000 business locations in the U.S. Their commitment to security, transparent pricing, and dedicated customer support underscores their reliability.

How to Cancel or Pause a Subscription

To cancel or pause your subscription, contact Heartland's customer support directly. Be sure to review your contract for any potential termination fees or notice periods.

Is There an App?

Yes, Heartland offers mobile applications compatible with iOS and Android devices, allowing businesses to manage payments and access reports on the go.

Pricing and Plans

Heartland provides both flat-rate and interchange-plus pricing models. While specific rates are not publicly disclosed, businesses can request a customized quote based on their transaction volume and specific needs.

Heartland Visit Site

Bottom Line

Heartland Merchant Services offers a robust suite of payment processing solutions tailored for small to medium-sized businesses. With transparent pricing models, advanced security features, and dedicated customer support, Heartland stands as a reliable choice for merchants seeking comprehensive payment solutions.

Having explored the features and benefits of this product, you might be curious about how it stacks up against its competitors. We encourage you to visit our comprehensive comparison chart for a broader perspective. This chart offers a detailed juxtaposition of this product with other leading brands, highlighting differences in features, pricing, and customer ratings. It’s an invaluable resource for contrasting your options and making an informed decision that best suits your needs.

Heartland reviews

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Jonathan Nolt

3 years ago

A great company

This company has some great rates! I have been with them for almost a year and have no complaints.

Customer.

2 years ago

Terrible/Absent Customer Service.

NCBUYER

1 week ago

Fee'd to death

Richard Sprute

4 weeks ago

Heartland will get you in with 4% and…

Heartland will get you in with 4% and effectively change to 8% over time. With no notice. Their customer service is overseas and will not be helpful when it comes to billing.