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Our Top Choice

LegalZoom Review (2024)

Streamlining legal processes with user-friendly online services.
By Eileen BaileyBy Eileen Bailey -
Last Updated: Oct 20, 2023
3,843 reviews
by
logo-LEGALZOOM
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Price
Starts at $0 + state fees
Refund Policy
Within 60 days of purchase
Account Manager
Yes

Our Verdict

Is LegalZoom Worth It?

LegalZoom is an online legal services website that provides documents for businesses and individuals. It handles tax filings and offers legal advice through a network of unaffiliated independent attorneys. Through this platform, you can purchase monthly service plans, or a variety of standalone packages, for one-off tasks like LLC creation, divorce filing, or estate planning.

Price
Starts at $0 + state fees
Refund Policy
Within 60 days of purchase
Account Manager
Yes

LegalZoom at a Glance

9.4
Editorial Score

Speed

No mention of expedited services, filing speed depends on state
8.0

Additional Services

Business registration, trademark registration, registered agent services, provisional patent, copyright, Books, Tax, Virtual Mail
10.0

Compliance Services

Annual report, contracts & agreements, business licenses, corporate amendment
10.0

Customer Support

Call customer care at 888-379-0854 Mon-Fri: 5am-7pm PT or on weekends: 7am-4pm PT, extensive FAQ available
9.0

LegalZoom Pros & Cons

PROS

Flat fees and no hourly rates
Wide range of legal services
Simplified forms and filing with easy-to-use questionnaires

CONS

Poor reviews on TrustPilot and BBB
No international coverage

Top LegalZoom Reviews

Ow
Own
Very professional assistance with very…
Very professional assistance with very good knowledge
Chris Vail
Starting a Business is hard, but you don't have to do it alone!
They said they would call me and they did. They listened to me and then assisted, when I didn't even really know what I needed assistance with. There is so much to learn about starting a business and I felt clueless and ready to just give up. I didn't even know where to start. So explained step by step what I was having issues with and finally we got to the issue and resolved it. I still may be somewhat clueless now, but not nearly as I was before I asked for assistance. Thank you!
CY
Chien Ting Yeh
So far so good
So far so good, but still underprocessing
See all LegalZoom reviews

How do I know I can trust this LegalZoom review?

Top10.com authors, contributors, and editors are serious about research. We combine our own experience with the services we recommend, with reviews that come from verified users–just like you! Together, with reviews from industry experts, we find the Top 10 best products and services to make sure you can choose with confidence and ease.

LegalZoom LegalZoom Visit Site

Overview

LegalZoom has 2 prepaid legal coverage plans as well as a series of one-off services that are billed separately. Some of the services are self-guided, but you can also contact an independent LegalZoom attorney if you feel out of your depth.

For all services, LegalZoom offers a ‘Help Me Decide’ feature to make it easier for you to figure out which documents and forms are required for a particular legal process.

Best for?

LegalZoom is a great choice for landlords thanks to its range of property management tools. Bigger businesses will also appreciate that LegalZoom can be used to simplify complex legal tasks and produce one-off legal documents.

LegalZoom Background

In the ‘90s, LegalZoom saw the opportunity to use the internet to help Americans obtain equal access to legal services. It later went on to create a network of independent attorneys and a series of web-based legal products. LegalZoom has now expanded to cover the UK as well.

LegalZoom is accredited by the BBB with an A+ rating but has received some unfortunate customer reviews on both the BBB’s website and through TrustPilot.

Given the underwhelming reviews, it is important to remember that legal services contracted through LegalZoom are not guaranteed to be as high quality as those provided by a one-to-one attorney. Additionally, services provided directly by an independent attorney through the platform fall outside LegalZoom’s Satisfaction Guarantee.


How LegalZoom Works

For Businesses

Most businesses will want one of LegalZoom’s specialized business plans. These are billed annually or bi-annually and cover consultations and document access. Plus, they include things like Franchise Disclosure Document Reviews and Trademarking services.

However, some corporations are more interested in LegalZoom’s standalone services. These are packages for things like LLC incorporation, Federal Tax ID Registration, and Business Licensing applications.

For Individuals

Don’t get the wrong idea here. Although LegalZoom offers a comprehensive suite of tools for businesses, it’s not solely business oriented.

LegalZoom manages to squeeze a large number of services that are targeted at individuals into the Legal Advantage Plus package. These include advice and assistance for legal challenges like estate planning, divorce, and bankruptcy filings - not to mention compensation disputes.

Online Divorce 

LegalZoom offers a 3-step online process for those in the beginning stages of a divorce. Through its online platform, you can file for an uncontested divorce by filling out a quick questionnaire and sharing a few necessary details to determine eligibility. The process itself is quick and allows you to create, share, and sign divorce filing documents tailored to and in compliance with the state you live in and your personal details including children, income, and assets.

Living and Last Wills

LegalZoom offers a number of options for creating a legally binding last will and testament online. The options range from quick to thorough, and provide each person the ability to create a document that meets their specific needs, familial status, assets, and other crucial legal details. The basic package offers guided forms with step-by-step instructions for creating a legally binding will in 15 minutes. The more advanced options include personal legal advice, financial power of attorney, and a living will document. All of the options include revisions and a digital download copy for safekeeping. 

LegalZoom Customer Support

LegalZoom’s customer care agents are available to answer questions and help you deal with concerns during standard PT working hours and on Saturdays too. In addition to their regular customer service line, LegalZoom allows you to speak directly to an attorney for support.

Through agents, you can request a refund within 60 days of purchase if you are not 100% satisfied with LegalZoom’s service. Some users report problems canceling their service or obtaining refunds through agents, so bear this in mind before purchasing a LegalZoom plan.

What Customers Say About LegalZoom

“Thank God for LegalZoom! Our family needed a power of attorney document on short notice and LegalZoom was able to deliver. They even expedited it so that we could make our only available time slot for all family members to be present before the bank closed.” 
 - Tommie H

“Definite way to go. I had a very easy process from the time I inquired about the living will to the time I printed the copy! I saved a bundle of money and did not have to travel anywhere to have this done. I already have recommended LegalZoom to others, and will continue to do so!” 
 - Ken H

LegalZoom Pricing

How Much Does LegalZoom Cost?

Do you need to create a new business entity like an LLC or a corporation? LegalZoom provides a variety of options to suit diverse needs and budgets. The Free package is the most economical, while the Premium package offers the most extensive assistance from a business attorney. Additionally, customers can take advantage of LegalZoom's value propositions, which include a satisfaction guarantee and access to attorney assistance in all 50 states.

Here's a breakdown of LegalZoom's pricing and plans:

New Free LLC Sku Package

Price: $0 + State Fees

You get -

  • Articles of organization (The document needed to officially register your LLC with the state)

  • Name check service to confirm that your preferred business name is valid and available to be reserved

  • Digital welcome packet, which includes a step-by-step checklist to follow after your LLC is officially registered

  • Customizable website powered by Wix

Pro LLC Package

Price: Only $249

Includes everything in the Free SKU Line-up PLUS:

  • Operating agreement

  • EIN

  • Comprehensive guide to business licenses for your location and industry

  • Initial phone consultations with specialists about business insurance and taxes

Premium LLC Package

Price: $299

Includes everything in the Pro Package PLUS:

  • Hands-on guidance from an experienced business attorney that you choose based on state, years of experience, and rating

  • Unlimited 30-minute attorney consultations about new legal topics related to your business (first 90 days of subscription included)

  • Any changes to your LLC formation documents within the first 90 days


LegalZoom LegalZoom Visit Site

Bottom Line  

LegalZoom is a good option if you are seeking an efficient way to form an LLC. It is also a great choice if you need access to a comprehensive suite of legal document creation at a low cost. Do be aware that attorneys contracted through LegalZoom do not charge separately.

Frequently Asked Questions
What is a registered agent? Does LegalZoom have to be my registered agent?+-

A registered agent is an individual or company that can receive mail on behalf of your business. LegalZoom does not have to be your registered agent but the service can be beneficial depending on your company size and needs.

How long does it take to form my business?+-

It depends on which state you live in and what kind of business you are forming. LegalZoom’s typical turnaround, including your state and LegalZoom’s processing time (and shipping), is 15-37 business days for the Express Gold Package and 38-59 days for the Economy Package.

How do I cancel a LegalZoom subscription service?+-

You can call the customer service line during normal hours of operation or log in to your account and cancel online.

Eileen is a freelance legal writer who writes for Top10.com. She has a Masters in Paralegal Studies from The George Washington University and is currently a full-time freelance legal writer.

LegalZoom reviews

Excellent • Reviews 3,843
on
Excellent
82%
Great
2%
Average
1%
Poor
1%
Bad
14%
We upload 100 to 400 Trustpilot reviews daily to our website, displaying them by default from "best to worst." You have the option to adjust the sorting criteria. If you wish to see all reviews you can go to the Trustpilot website, here.
Sort by
Ow
Own
15 hours ago
Very professional assistance with very…
Very professional assistance with very good knowledge
Chris Vail
16 hours ago
Starting a Business is hard, but you don't have to do it alone!
They said they would call me and they did. They listened to me and then assisted, when I didn't even really know what I needed assistance with. There is so much to learn about starting a business and I felt clueless and ready to just give up. I didn't even know where to start. So explained step by step what I was having issues with and finally we got to the issue and resolved it. I still may be somewhat clueless now, but not nearly as I was before I asked for assistance. Thank you!
CY
Chien Ting Yeh
16 hours ago
So far so good
So far so good, but still underprocessing
Benjamin Bush
17 hours ago
My agent answered all of my questions…
My agent answered all of my questions professionally and he even guided me through all the steps.

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