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LegalZoom Review

8.7
very good
Eileen Bailey

In a Nutshell

LegalZoom is an online legal services website that provides documents for businesses and individuals. It handles tax filings and offers legal advice through a network of unaffiliated independent attorneys. Through this platform, you can purchase monthly service plans, or a variety of standalone packages, for one-off tasks like LLC creation, divorce filing, or estate planning.

pros

  • Flat fees and no hourly rates
  • Wide range of legal services
  • Simplified forms and filing with easy-to-use questionnaires

cons

  • Poor reviews on TrustPilot and BBB
  • No international coverage

LegalZoom LegalZoom Visit Site

Best for?

LegalZoom is a great choice for landlords thanks to its range of property management tools. Bigger businesses will also appreciate that LegalZoom can be used to simplify complex legal tasks and produce one-off legal documents.

What Does LegalZoom Provide?

LegalZoom has 2 prepaid legal coverage plans as well as a series of one-off services that are billed separately. Some of the services are self-guided, but you can also contact an independent LegalZoom attorney if you feel out of your depth.

For all services, LegalZoom offers a ‘Help Me Decide’ feature to make it easier for you to figure out which documents and forms are required for a particular legal process.

For Businesses

Most businesses will want one of LegalZoom’s specialized business plans. These are billed annually or bi-annually and cover consultations and document access. Plus, they include things like Franchise Disclosure Document Reviews and Trademarking services.

However, some corporations are more interested in LegalZoom’s standalone services. These are packages for things like LLC incorporation, Federal Tax ID Registration, and Business Licensing applications.

For Individuals

Don’t get the wrong idea here. Although LegalZoom offers a comprehensive suite of tools for businesses, it’s not solely business oriented.

LegalZoom manages to squeeze a large number of services that are targeted at individuals into the Legal Advantage Plus package. These include advice and assistance for legal challenges like estate planning, divorce, and bankruptcy filings - not to mention compensation disputes.

Online Divorce 

LegalZoom offers a 3-step online process for those in the beginning stages of a divorce. Through its online platform, you can file for an uncontested divorce by filling out a quick questionnaire and sharing a few necessary details to determine eligibility. The process itself is quick and allows you to create, share, and sign divorce filing documents tailored to and in compliance with the state you live in and your personal details including children, income, and assets.

Living and Last Wills

LegalZoom offers a number of options for creating a legally binding last will and testament online. The options range from quick to thorough, and provide each person the ability to create a document that meets their specific needs, familial status, assets, and other crucial legal details. The basic package offers guided forms with step-by-step instructions for creating a legally binding will in 15 minutes. The more advanced options include personal legal advice, financial power of attorney, and a living will document. All of the options include revisions and a digital download copy for safekeeping. 

Pricing Plans for Prepaid Services

For most single users or families, the most appropriate LegalZoom package is the Legal Advantage Plus membership. This costs $9.99/month but is, in fact, billed at $119.88/year or $71.94 every 6 months.

On the other hand, Businesses looking for a prepaid service will be better off with the $36/month Business Advisory Plan which is billed at $375/year.

Pricing for LLC Formation

Do you need to create a new business entity like an LLC or a corporation? If so, LegalZoom offers a range of different packages which can help you do just that. The cheapest is the $79 Economy option, and the main difference between it and the other entity formation packages is the amount of time it takes for the process to complete:


Economy
Standard
Express Gold
Price
$79
$329
$349
Official Certificates
Not Included
Included
Included
VIP Processing
Not Included
Included
Included
State Attorney Rush Processing
Not Included
Not Included
Included
Registered Agent Service
$299/year
$299/year
$299/year
Federal Tax ID Number
$79
$79
$79
Name Check
Included
Included
Included

With the mid-tier Standard plan, LegalZoom prioritizes your processing time internally. But, with the Express Gold package, LegalZoom also pays your state attorney to rush your application, meaning your incorporation should complete significantly faster.

LegalZoom Background

In the ‘90s, LegalZoom saw the opportunity to use the internet to help Americans obtain equal access to legal services. It later went on to create a network of independent attorneys and a series of web-based legal products. LegalZoom has now expanded to cover the UK as well.

LegalZoom is accredited by the BBB with an A+ rating but has received some unfortunate customer reviews on both the BBB’s website and through TrustPilot.

Given the underwhelming reviews, it is important to remember that legal services contracted through LegalZoom are not guaranteed to be as high quality as those provided by a one-to-one attorney. Additionally, services provided directly by an independent attorney through the platform fall outside LegalZoom’s Satisfaction Guarantee.

What Customers Say About LegalZoom

“Thank God for LegalZoom! Our family needed a power of attorney document on short notice and LegalZoom was able to deliver. They even expedited it so that we could make our only available time slot for all family members to be present before the bank closed.” 
 - Tommie H

“Definite way to go. I had a very easy process from the time I inquired about the living will to the time I printed the copy! I saved a bundle of money and did not have to travel anywhere to have this done. I already have recommended LegalZoom to others, and will continue to do so!” 
 - Ken H

Customer Service

LegalZoom’s customer care agents are available to answer questions and help you deal with concerns during standard PT working hours and on Saturdays too. In addition to their regular customer service line, LegalZoom allows you to speak directly to an attorney for support.

Through agents, you can request a refund within 60 days of purchase if you are not 100% satisfied with LegalZoom’s service. Some users report problems canceling their service or obtaining refunds through agents, so bear this in mind before purchasing a LegalZoom plan.

LegalZoom FAQs

What is a registered agent? Does LegalZoom have to be my registered agent?

A registered agent is an individual or company who can receive mail on behalf of your business. LegalZoom does not have to be your registered agent but the service can be beneficial depending on your company size and needs.

How long does it take to form my business?

It depends on which state you live in and what kind of business you are forming. LegalZoom’s typical turnaround, including your state and LegalZoom’s processing time (and shipping), is 15-37 business days for the Express Gold Package and 38-59 days for the Economy Package.

How do I cancel a LegalZoom subscription service?

You can call the customer service line during normal hours of operation or log in to your account and cancel online.

LegalZoom LegalZoom Visit Site

Bottom Line

LegalZoom is a good option if you are seeking an efficient way to form an LLC. It is also a great choice if you need access to a comprehensive suite of legal document creation at a low cost. Do be aware that some attorneys contracted through LegalZoom charge separately, and you may incur extra costs by using their services.

Eileen is a freelance legal writer who writes for top10.com. She earned a BA in English Literature on the mean streets of the University of South Dakota in 1983, and that’s the degree of which she’s most proud. Finally, her daughter studied modern dance and her son studied game design in college, and they are both currently gainfully employed.

LegalZoom customer reviews

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30 Jun 2022

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Top Reviews

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Value for money

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4 months ago

They really made it much simpler to incorporate and trademark our name. They filled out the paperwork.

4 months ago

It's very simple to use, the layout Makes it really easy to figure out how to use it.

4 months ago

Legal Zoom made the process of setting up a DBA and/or an LLC very easy. They send reminders of action one needs to take once enrolled or setup.

5 months ago

Everything we needed was there and we were connected with the right experts for our situation.

5 months ago

LegalZoom provides quality legal service at reduce price. I was able to learn more about legal things using LegalZoom. I understand legal jargon a little better.

5 months ago

It was a little bit more complicated than I expected. There seemed to be a lot of hoops to jump through. But I guess at the end I got what I was searching for.

5 months ago

I have used local attorneys in the past and I was charged one thousand dollars for a simple will. Legal Zoom is much more affordable.

5 months ago

I gave LegalZoom this overall rating because of the excellent experience I received.

6 months ago

There are free legal aid sites I can use, this was just a waste of time.

6 months ago

Easy to use and very helpful. Gave me all the exact information I needed. Loved it.

6 months ago

This service is way more affordable than going to an actual attorney and the end results are the same. Works very well.

6 months ago

They made our divorce a smooth process for us, where everything else felt complicated and cold.

6 months ago

Very helpful and informative to me when I needed help with a lawsuit to my work .

6 months ago

I liked legal zoom but thought that they were a bit overpriced. Info could have been found in Google.

6 months ago

I just love to use it, since my company uses it all the time for work.

6 months ago

I love LegalZoom. It's perfect for those that don't need to pay for full service legal assistance in documents but don't necessarily have the extensive knowledge to create their own legally binding documents.

6 months ago

It was very helpful in some business related criminal cases I had. Great free trial option. Legitimate trustworthy advice.

7 months ago

This company is terrific. They were patient with me when I was setting up the company and they helped me jump through all the legal hoops. Also, they are reasonably priced.

7 months ago

I needed good legal advice for my insane divorce and this was a good place to find a good lawyer and get advice.

7 months ago

I used Legal Zoom for a private matter, they were very professional, easy to understand, and got me quick results.

85 reviews