In a Nutshell
- Several plans up to 1000 Mbps
- Rental or BYO equipment
- No contracts or early termination fees
- Low data caps
- Must pay extra for unlimited
Sparklight at a Glance
Best for: Families, gamers, multiple users, gig workers
Starting Price: $39 per month (first year only)
Connection Type: Hybrid fiber-coaxial cable
Download Speeds: 100-1000 Mbps
Coverage: 21 states
Money-back Guarantee: 100% satisfaction guarantee
What Services and Features Does Sparklight Offer
Sparklight is an ISP with a range of speed options. Depending on the plan you choose, Sparklight can be good for streaming, gaming, or working from home. You can also bundle your internet plan with TV and mobile phone services to get a better deal. With the bundles, you can get up to 100 TV channels and unlimited calling for local and long-distance calls. Sparklight also has a speed test on the site, so you can see how much internet you really need and get the appropriate plan.
Prices, Plans, and Value for Money
Sparklight has several plans you can choose from, starting with a modestly-priced 100 Mbps option. It’s important to note that the plan names and prices vary depending on where you live. So you will get different quotes if you live in Dyersburg, Alabama, than you would if you lived in Fargo, North Dakota.
The good news is that Sparklight doesn’t require you to sign long contracts. You can sign up for a plan and cancel anytime you want without any early termination fees slammed in your face.
In terms of value for money, Sparklight is a good choice if you don’t need a lot of speed. The lower-tiered plans are competitively-priced. Once you get higher up the ladder, though, Sparklight plans start to get pricey, and you have to really think whether or not that extra speed and data is worth the additional fees.
One thing we don’t love is that there are data caps. You’ll get from 350-1500GB with your plan. Then you’ll pay an additional $10 for each 100GB you want to include. You can opt for the unlimited data plan for $40 a month, but that’s on top of your regular monthly subscription fees.
You can also add Sparklight’s WiFi package to any of your plans for an extra $10.50 a month. WiFi One gives you whole-house WiFi for all of your devices. It also comes with a 100% satisfaction guarantee (more on that below). So, if smooth streaming is important to you, or if you have loads of people using the internet simultaneously, this is a good add-on for you to consider.
If you combine your TV or mobile phone plans with your Sparklight internet, you can also get a discounted rate. Sparklight has two bundles, the Preferred Package for $95 that gives you up to 100 channels, and the Elite Package for $105 for TV streaming and unlimited local and long-distance calling.
Another upside is that Sparklight gives you a 100% satisfaction guarantee with its WiFi One plan. So, if you’re not happy with your wireless internet quality, you can get a full refund.
Ease of Use, Hardware, and Setup
Sparklight costs $90 for pro installation. But it can be waived if you sign up for Easy Pay. You’ll also need to pay up to $100 for activation fees. Sparklight also has a separate self-installation kit that you can order if you’d rather skip the professional installation process (and fee). You’ll get a detailed explanation with the kit, and Sparklight has a user-friendly instruction video to walk you through the installation process.
The Sparklight wireless equipment has encryption, firewalls, and other security features built in to keep users and their data safe. These features are automatically turned on when you receive your router. If you are using your own router, you can still turn on these security features manually.
Sparklight internet seems to perform moderately well, but the data caps certainly put a monkey wrench in the works. It’s hard to test speeds when you are constantly being capped, and Sparklight is notorious for its data limits. Even with the unlimited data plan, you could get throttled at 5 TB of usage. While that’s a tremendous amount of data that most normal people won’t come close to, when you’re paying for unlimited, you expect UNLIMITED.
Sparklight Customer Service
Sparklight offers 24/7 tech support, which is really great. There is also a helpful FAQ section on the website for questions and answers to most issues or queries that come up. And you can also reach out via email, phone, or social media channels.
Sparklight also has technicians available if you need a problem fixed. If the issue turns out to be the equipment or wiring, you won’t even have to pay. Otherwise, Sparklight charges $45 a visit.
Tech Support available:
M-F 6:00 AM-6:00 PM
Sat 8:00 AM-4:30 PM
What type of internet is Sparklight?
Sparklight uses a hybrid fiber-coaxial cable network that combines faster optical fibers with coaxial cables.
Is Cable One now Sparklight?
Sort of. Cable One is one of the largest broadband providers in America, and its customer-facing business is now known as Sparklight.
What modems are compatible with Sparklight?
Arris - SBG6950AC2 (16-Channel Modem supporting up to 500 Mbps)
Arris - SBG7400AC2 (24-Channel Modem supporting up to 500 Mbps)
Arris - SBG7580-AC (32-Channel Modem supporting 500 Mbps and up)
Arris – SBG7600AC2 (32-Channel Modem supporting up to 1.4 Gbps DOCSIS® speeds)
Sparklight has good pricing for its lowest-tiered plan. The other plans quickly get expensive. The data caps Sparklight enforces make it hard to recommend this brand. Sparklight does offer decent customer service, sometimes-free at-home technician services, and no-commitment contracts.