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Choice Home Warranty Review

Top10.com Staff

In a Nutshell

Choice Home Warranty is a big name in the home warranty industry. It’s been servicing homeowners for over 10 years, providing them with full systems and appliance coverage for reasonable rates. In addition to an easy to use claims process, Choice has one of the lowest service fees around. You can choose from 2 pricing plans and even add additional items coverage if you want. But is Choice Home Warranty the best choice for you? Let’s find out.

pros

  • 24/7 claims call hotline
  • No home inspection requirement
  • 30/90 day service guarantee

cons

  • Not a lot of plan options
  • Several complaints filed with the BBB

Choice Choice Visit Site

Choice Home Warranty is now offering enhanced coverage during the COVID-19 crisis.

Choice Home Warranty at a Glance

Plan types
Systems, appliances, combo
States
48 states covered (except CA, WA)
HVAC
Yes, with total plan
Contractors
In-network only
Home inspection
Not required
Claims service fee
$85
Claims department
Yes, 24/7
Workmanship guarantee
90 days on parts, 30 days on labor

Coverage

Choice Home Warranty coverage is pretty comprehensive, covering all the major appliances and systems around your home. Coverage begins 30 days after enrollment and remains active for a full 365 days from that date (unless you sign up with one of the Choice Home Warranty deals that offer an extra month of coverage). This only applies if you are starting fresh with Choice Home Warranty. If you have an existing contract with another home warranty provider, Choice will activate your coverage from the day the old contract expires.

Here are the basics of Choice’s coverage:

  • Choice doesn’t cover pre-existing conditions, or misused or abused items, as is the industry standard. Additionally, this service doesn’t include certain types of damage, including things like rust or mildew growth. Again, these are industry standards.
  • Choice Home Warranty covers single family homes, new construction homes, condos, townhouses, and mobile homes.
  • There are no annual caps on how many claims you can make.

Coverage includes systems such as:

  • HVAC (with the Total Plan)
  • Electrical
  • Plumbing
  • Plumbing stoppage
  • Ceiling fans
  • Ductwork
  • Sump pumps

Some appliances covered are:

  • Refrigerator (with TP)
  • Clothes dryers (with TP)
  • Washing machines (with TP)
  • Ranges
  • Ovens
  • Built-in microwaves
  • Garbage disposals
  • Garage door openers
  • Water heater
  • Whirlpool bathtub
  • Cooktop
  • Dishwasher

Additionally, you can add optional coverage for items such as pool or spa, second refrigerator, septic system, and standalone freezer.

What Appliances and Systems Does Choice Home Warranty Cover?

Item

Basic

Total

Heating
V
V
Electrical
V
V
Plumbing
V
V
Microwave
V
V
Dishwasher
V
V
Garage door opener
V
V
Refrigerator
 
V
Air conditioning
 
V
Clothes dryer
 
V
Clothes washer
 
V
Whirlpool bathtub
V
V
Oven/range/stovetop
V
V
Built-in microwave
V
V

Choice Home Warranty covers all of the usual systems and major appliances within the 2 coverage plans. Additionally, you can add on optional coverage for items including:

  • Pool
  • Spa
  • Central vacuum
  • Well pump
  • Second refrigerator
  • Limited roof leak
  • Standalone freezer
  • Sump pump
  • Septic system
  • Septic tank pumping

Pricing and Onboarding Deals

Choice Home Warranty provides some of the most competitive pricing plans around. The one downside to this company is that it offers only 2 plans, a Basic and a Total. Truthfully, though, you don’t really need anything else, and more options would probably just complicate the selection process. Here are the 2 Choice plans you can choose from:

 
Basic plan
Total plan
Per month
$42.92
$37.50
Per year
$485*
$420*

*Includes 13 months. Single payment price. Pricing updated: May, 2019

Both plans come with a free month included in the price. Plus, you can get $50 off your total with the promotional deal that is running right now. Choice Home Warranty often runs promotions so that you can frequently apply discounts to your total.

Before you decide on the package that’s right for you, Choice offers potential clients a free online quote. This lets you get an idea of how much your total home warranty will cost. Plus, Choice Home Warranty lets you cancel your contract at any time for the first 30 days for a full refund (minus a $50 administrative fee). This is very reasonable and more flexible than other companies.

Honestly, the Total Plan is the real value for money option. It includes coverage for the really major appliances and systems like refrigerator, washer, dryer, and air conditioning systems. Since these are the items you use most frequently around your home, they’re the ones you really want coverage for the most. So, the Total Plan is your best bet.

Contractors and Service

Choice has a huge network of contractors, so it can provide faster service to anywhere in the US. This company doesn’t publish an exact number, but clients have testified to always receiving fast service, a sign that there are plenty of workers to go around. What’s more, Choice Home Warranty is rigorous about its technician checks and only employs qualified contractors.

Customers can submit a claim 24/7/365, even on holidays. When a claim is made, Choice will send a contractor within 2 business days during normal business hours and within 4 days on weekends and holidays. However, if it is an emergency, Choice will expedite the service.

The service fee is $85 per claim regardless of how much the actual cost of repair is. That's generous, considering appliance repairs can often run several hundreds of dollars. What’s more, Choice lets you pay less than the $85 service fee if the parts and repairs total less than that amount. That is a really nice gesture on the part of this company. If an item that needs to be replaced is not available, Choice will reimburse you in cash for the item.

Choice requires you to show some sort of service or maintenance record when submitting a claim, but you do not need to have a home inspection done before you can get a home warranty plan.

How Does Choice Home Warranty Compare?

Number of contractors
Wide network
10,000+
15,000+
Home inspection required
V
V
V
24/7 claims
No
No
No
Workmanship guarantee (days)
90 for parts, 30 for labor
N/A
60

What Do People Say About Choice Home Warranty?

“Professional, courteous and quick service. Service people are knowledgeable, respectful and very professional.” Vanessa Davis, March 2019

“My plumbing problem was fixed within 20 minutes ... Couldn't be happier!” Baarbara Spenks, March 2019

“Orlando was phenomenal. Such a professional who knew exactly what to do.” Roz Tandy, Feb 2019

Choice Choice Visit Site

Bottom Line

Choice Home Warranty is a well-known name in the industry and has been operating for over a decade. With competitive pricing, a huge network of contractors, and fair coverage, it’s easy to see why.

About Choice Home Warranty

Based out of New Jersey, Choice Home Warranty offers home warranty coverage to most areas around the United States. The company nets more than $100m in sales every single year, a testament to how popular this home warranty provider really is. Choice currently holds a B- rating with the Better Business Bureau and strives to continue improving on its service.

Top10.com's editorial staff is a professional team of editors and writers with dozens of years of experience covering consumer, financial and business products and services.

Choice customer reviews

Based on 142 reviews

Ease of use

Brand satisfaction

Value for money

Service quality

Top Reviews

Ease of use

Brand satisfaction

Value for money

Service quality

a month ago

Quick response and easy to work with. They answer questions quickly and have several plans to meet customers needs. Their workers are pleasant and knowledgeable, and they arrive promptly and never leave a mess.

1 months ago

It is simple to use with just a phone call when any covered appliance is broken. The only problem with this service is the length of time you are left waiting for service to be completed. They need more good local service people to be available.

1 months ago

My son told me I needed a Home Warranty, so I did a little research and this seemed to be the one for me. I have had it for about 18 months and have not had to use it yet. When I do use it, I know they are good and will fix what they say they will.

1 months ago

My warranty does not go into effect until July 16th. They are cheaper than my current home warranty. They do not have exclusions on things like rubber washers.

1 months ago

Choice is a great home warranty company. It is important for me to have a company that takes good care of my home.

2 months ago

I like that I get to speak to a real person when calling in for assistance, and the people answering are well informed. They conduct their business in a very professional manner.

2 months ago

Choice has been good. They have covered my items when I had a claim. There were no delays and the price was right. I would recommend them to everyone. I will purchase Choice again.

2 months ago

Choice Home Warranty was easy to apply for and it has given me peace of mind knowing that I am protected.

2 months ago

I got a home warranty because you never know what will happen, so it's best to have it. We looked into several providers and Choice was the most recommended, and it offers the best price.

3 months ago

When we had a wind storm with rain and hail damage to our new roof, they quickly contracted the company that had installed our new roof and they came out and fixed the shingles that were ripped up with no issues. We appreciate their great service and will continue to use them.

3 months ago

It was great while we had it. I didn't really think of extending it, but now feel I probably should have done so.

3 months ago

I think the reason I like it is mostly due to my terrific sales representative. He is very responsive and makes my job as a realtor easier.

3 months ago

Choice makes home repairs very affordable for someone like me on a limited budget and they complete the work in a timely manner.

a year ago

Choice helps you to select the appropriate warranty that is best for your needs and not just one that's offered to you.

a year ago

Because it is very creative and innovative. So I really enjoy to using this.

a year ago

Choice home warranty is unlike any other home warranty company. They are direct and straight to the point and saves me a ton of money.

a year ago

This can make you feel safe about your property and you do not have to think twice about any issues which are related to your home appliances. It is very good tool .

a year ago

It's very ease to use, I love the way customers are treated. The value for the money is very satisfying.

a year ago

Choice has always sent someone out to review my claim, and have mostly been able to repair my appliances. When my microwave caught on fire and could not be saved, they gave me a Lowe's card to replace it.

a year ago

A good software to keep in the house I have it installed and I feel safer.