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ADT Review

Top10.com Staff

In a Nutshell

ADT Security is a great option for home or business owners to help protect their property with both professional and DIY installation. ADT’s new Command platform with top-of-the-line equipment comes with 24/7 monitoring, smart touchscreen equipment, and free customer support. It offers next-gen security via smart technology, video surveillance, and complete mobile control. You can create a home security system to best suit your specific needs.

pros

  • All-in-one touchscreen panels with premium packages
  • 24-hour monitoring
  • Custom solutions and smart controls

cons

  • May be costly
  • Costly add-ons

ADT ADT Visit Site

Features and Highlights

Home Security System: ADT offers a complete home security system that comes with top-of-the-line equipment, 24/7 monitoring, professional installation, and security professionals to guide you along the way.

Additional benefits: ADT’s system can also help protect against smoke, fire, carbon monoxide, and floods.

Mobile access: Customers can access their security systems through any smart device, which means you can remotely arm, disarm, and see real-time video surveillance from the palm of your hand.

Initial consultation: ADT is well-known for quickly setting up initial consultations, sometimes even on the same day. This is a helpful service for homeowners who don’t want a long, drawn-out installation process. With ADT, consumers can request a free quote and have a sales representative call them back with 24 hours.

Quality: ADT is accredited by the Better Business Bureau and uses rigorously tested equipment. Installation is done by trained professionals.  

What ADT Offers

  • Home security system that starts at $28.99 per month
  • Digital panel
  • Entryway contacts
  • Wireless keychain remote
  • Motion detector
  • 24-hour monitoring
  • Trained and background-checked security professionals on staff
  • ADT lawn sign and window sticker
  • Professional installation
  • Free quote
  • Free customer support

Packages & Pricing

All of ADT’s packages include professional installation, 24/7 monitoring, theft guarantee protection* (certain restrictions apply), service and repairs, and a 6-month money-back guarantee* (certain restrictions apply). Packages start at $28.99 which requires a 36-month monitoring contract. Early term and installation fees apply. Taxes addt'l. In order to get full pricing details, you can visit www.adt.com.

Secure Package

ADT’s Secure package includes all of the features listed above as well as intrusion detection, fire, CO, and flood monitoring, touchscreen panel control, and voice control integration. 

Smart Package 

The smart package includes everything in the secure package as well as smart home automation and a remote access mobile app. 

Complete Package

The most comprehensive plan on offer, ADT’s complete package includes everything that comes with the smart package as well as video surveillance and access to stored video content. 

Prices starting at. Last updated: November, 2020

Package Specifics

While ADT’s home security packages can suit a variety of needs, it’s worth mentioning that you should only contact ADT if you are serious about installing a home security system. Once you request a free quote, you will be contacted by a representative, quite possibly on the same day, as the fine print states:

By clicking the 'Get a Free Quote' button below, I agree that an ADT specialist may contact me via text messages or phone calls to the phone number provided by me using automated technology about ADT offers and consent is not required to make a purchase. Your information is collected and used in accordance with our privacy policy.

Security Services

ADT offers a number of security packages so that property owners can choose the one that suits them best. Moreover, once you request a free quote, you will be contacted quickly by one of ADT’s security professionals to personally discuss the best options for your property.

In terms of the system itself, ADT provides a digital panel, entryway contacts, a motion detector, a wireless keychain remote, and yard signs and window decals. Every plan includes professional 24/7 monitoring, plus professional installation and service and repair on the equipment. Upper-tier packages also include remote-access mobile apps and video surveillance.

One of the main security offerings to note is ADT Command, the mobile app, which is not offered in every package. In addition to the actual security services offered, ADT will send a certified, professional installer to potential new customers to guide them through the initial discussion of security options, conduct a risk assessment, and to customize a security system for their needs. The professional installer will also offer an in-home tutorial once installation is complete.

Monitoring Services

All ADT customers are connected to the ADT Security Network, which is made up of 9 company owned monitoring centers located throughout the United States. The staff at the monitoring centers are professionals who have undergone background checks and who have been trained to handle alarm event notifications. ADT uses top-of-the-line technology that allows its home security systems to offer comprehensive protection, and all systems are monitored 24/7.

How it works: Any time an alarm is triggered, a signal is sent from your home/business to one of the home security professionals at an ADT monitoring center. The ADT professionals then alert you of the possible alarm event; they also alert emergency personnel if relevant.

The ADT Command mobile app allows users ultimate control in monitoring their home/business even when they are out and about.

Monitoring equipment: ADT customers may receive the following monitoring equipment:

  • Full-service digital touchpad with LCD display
  • Wireless keychain remote control for instant access
  • Wireless sensors for windows/doors
  • Built-in PIR motion sensor
  • Indoor siren sounder

Mobile Readiness

ADT offers ADT Command, a mobile app that works in conjunction with an ADT home security system and allows customers to arm and disarm their systems, and receive system notifications from virtually anywhere through their smartphones, tablets, and computers.

ADT Command is available in many ADT security packages, but not all. Customers who purchase packages that include Command access can use it on iPhone, iPad, Android, Blackberry and other web-enabled devices.

ADT Command allows you to:

  • Manage and monitor your system remotely
  • Arm or disarm your home security system from virtually anywhere
  • Get custom security alerts via text or email when someone enters your home
  • Monitor your home for smoke, fire, and flooding
  • Track who is in your home and when

Help & Support

ADT Customer Support can be reached Monday through Friday, between 8am and 12am, Saturday between 8am and 8pm, and Sunday between 11am and 7pm ET. (Not to be confused with the ADT monitoring centers, which operate 24/7.)

The customer support staff can help customers with:

  • Rescheduling and cancellations
  • Equipment questions
  • Troubleshooting
  • Billing and payment
  • Monitoring Service

If you prefer the written word to speaking over the phone, you can contact customer support via email. Responses are generally received within 48 hours.

ADT also has a helpful FAQ page and a “How to” series of YouTube videos that includes topics such as Make Sure Your Security System is Ready to Arm and Disarm Your Security System.

Potential customers can request a free quote, and within 48 hours will be contacted to set up an initial consultation. (Sometimes, consultations can even be scheduled for the same day the request was made.)

Another incentive to choose ADT is that the company offers a money-back guarantee* for the installation price and all monitoring fees if ADT cannot resolve a system related issue within the first 6 months of installation. (Certain restrictions apply, so make sure to inquire what these are during your initial meeting with a security professional.)

Bottom Line

ADT offers a number of security packages, and all come with 24-hour monitoring through the ADT Security Network, which is made up of 9 company-owned monitoring centers located throughout the United States.

ADT is accredited by the Better Business Bureau and performs background checks on all of its installers. Its staff is professional and knowledgeable, and its security professionals can guide customers from the initial consultation all the way to post-installation.

ADT ADT Visit Site

About ADT

ADT offers top-of-the-line security systems to homes and businesses throughout the United States. Services include 24/7 monitoring and free customer support.

ADT helps protect the homes of millions of people in the United States each year. Most new customers can have their systems installed in less than 24 hours. While it has monitoring centers throughout the US, company headquarters is in Boca Raton, FL.

*Certain restrictions apply: ADT Money-Back Guarantee: Money back guarantee only applies after ADT has made attempts to resolve a system related issue and has not been able to resolve that issue within the first 6 months of your contract. Equipment must be fully removed before a refund will be processed. Conditions preventing normal system operation cannot be caused by the customer.

Top10.com's editorial staff is a professional team of editors and writers with dozens of years of experience covering consumer, financial and business products and services.

ADT customer reviews

Based on 154 reviews

Ease of use

Brand satisfaction

Value for money

Service quality

Top Reviews

Ease of use

Brand satisfaction

Value for money

Service quality

21 days ago

ADT is easy to use and keeps my home safe from intruders. I can operate it with my cell phone or with the key fob which is very handy, and the cost is affordable.

a month ago

I have had this service for many years, it is always dependable. My whole house is wired up.

a month ago

The service is fabulous. They even helped me through covid by lowering my bill.

a month ago

The sign says it all. It works so I can never worry about it again. The value is worth the price.

a month ago

I'm very satisfied with this system. If the alarm goes off they are on the phone checking to see if all is okay. They also keep the system updated.

a month ago

This system is excellent overall. I have never had a problem with ADT when I used them in the past.

a month ago

I have never had any difficulty with their security service. When needed they were quick to respond and were professional. I feel their pricing is very fair.

a month ago

No problems. It is easy to use. The service is good. I have had no failures of my service.

1 months ago

The information was easy to understand, and it was not hard to get the information that I needed.

2 months ago

Great protection at a reasonable price! Gives me confidence that my home is well protected.

2 months ago

I chose ADT because they are the best in the market, best service, and have the best results. I'll stick with them.

2 months ago

I would give this service a higher rating if I could because of the very positive experience I had using it.

2 months ago

I never had a problem with the company. They have always answered my questions and have a great customer service. Additionally, if there was any technical issues I was able to call them and they would help me out.

2 months ago

This company is unlike a lot of other companies,. They offer great customer service. Most the time I am notified of a problem before i know it exists. Great customer service.

3 months ago

I like them because I've never had any problems or issues with ADT. In my opinion, it is a very good and safe service to have.

3 months ago

ADT has been part of my home security for over 15 years. It's trustworthy and hasn't once failed me yet, proving that It is a great example of home security systems.

3 months ago

ADT proactively catches possible threats, and they respond to emergencies. They monitor your house 24/7 and have options for every budget and need. They are the original protectors.

3 months ago

It was company installed. It calls the police when my very loud alarm goes off if I am not home, and I can control with my mobile phone.

3 months ago

They offer good incentives toward purchase. They answer any and all questions if system issues arise. They are very reasonable on price. Their service is very good, and they are quick to make house calls.

3 months ago

ADT provides a wide range of products and services. Their customer service is excellent.