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Protect My Car Review 2022

Katy Ward

In a Nutshell

As one of the leading providers of extended warranties in the US, Protect My Car can help you cut the cost of unexpected auto repairs. With 6 plans, the company covers vehicles with up to 299,999 miles on the odometer. Although Protect My Car doesn’t have an app, it offers many other attractive features, including 24/7 roadside assistance, maintenance perks, generous loyalty benefits, and a network of highly respected technicians.

pros

  • $50 in free rewards when you get a quote
  • Car inspections not required to buy a plan
  • 24/7 roadside assistance on all plans

cons

  • 24/7 claims not available
  • Not available in all 50 states

Protect My Car Protect My Car Visit Site

Protect My Car Plans 

The company offers 2 plan types—Selective and Comprehensive. The type of coverage you need depends on the number of miles your car has on its odometer. 

Selective plans are designed to cover newer vehicles with fewer than 124,999 miles. If you’d like to take out a Selective plan, you’ll have the following options.


Supreme

For cars with under 49,999 miles

Select

For cars with up to 89,999 miles

Driveline

For cars with up to 124,999 miles

Air Conditioning
X
X
X
Brakes
X
X

Cooling System
X
X
X
Drive Axle
X
X
X
Electrical Components
X
X
X
Engine
X
X
X
Suspension
X
X

Fuel
X
X
X
Gaskets
X
X
X
Steering
X
X

Transfer Case
X
X
X
Transmission
X
X
X
Turbo/Supercharger
X


The Comprehensive policies cover vehicles that have between 125,000 and 299,999 miles on the odometer.


Ambassador Platinum

Best for low deductibles

Ambassador Elite

Best for keeping premiums low

Ambassador Pro

Best for combining low premiums with maintenance perks

Air Conditioning
X
X
X
Brakes
X
X
X
Cooling System
X
X
X
Drive Axle
X
X
X
Electrical Components
X
X
X
Engine
X
X
X
Suspension
X
X
X
Fuel
X
X
X
Gaskets
X
X
X
Steering
X
X
X
Transfer Case
X
X
X
Transmission
X
X
X
Turbo/Supercharger



Depending on the plan you choose, you may be eligible for certain maintenance perks as part of your policy. The Supreme, Select, Driveline, Ambassador Platinum, and Ambassador Pro plans all offer free oil changes and tire rotations.

All plans include 24/7 roadside assistance, trip interruption coverage, and rental car reimbursement.

When you buy coverage, you’ll be subject to a 30-day look period, which allows you to cancel your plan for any reason during this time frame and receive a full refund.

Be aware, however, the company doesn’t offer plans in the following states:

  • Alaska
  • California
  • Hawaii
  • Missouri
  • Oklahoma
  • Washington

Plan Exclusions

Regardless of which plan you choose, you won’t be covered against:

  • Pre-existing problems 
  • Repairs/replacements completed without Protect My Car’s authorization  
  • Repairs to a vehicle that has been abused or neglected
  • Breakdowns caused by lack of maintenance 
  • Faulty odometers
  • Repairs to vehicles used for towing
  • Repairs to vehicles without accurate maintenance records
  • Breakdowns that result from overheating
  • Vehicles that have been altered from the manufacturer’s specifications

Protect My Car Plan Pricing 

The price of your coverage will depend on factors such as your vehicle’s make, model, mileage, and security features.

We entered the details of a 2015 Honda Civic with 200,000 miles on the clock and received the following quotes:


Ambassador Pro
Ambassador Elite
Ambassador Platinum
Down payment
$73.85
$82.84
$93.24
Monthly premium for 36 months
$73.85
$82.84
$93.24

We then entered the details of a 2021 Jeep Cherokee with 40,000 miles on the clock and received the following:


Select
Supreme
Platinum
Down payment
$97.21
$101.40
$140.33
Monthly premium for 36 months
$97.21
$101.40

$140.33

Note, these prices were obtained in January 2022 and may be subject to change.

Like many extended warranty companies, Protect My Car requires you to pay a deductible if you need to make a claim. The amount of your deductible will depend on the plan you choose. If you opt for a Supreme or Select policy, your deductible will be $100. With a Driveline plan, this figure increases to $200.

If you take out an Ambassador Platinum plan, the amount of your deductible will be equivalent to 25% of your total repair bill. With the Ambassador Elite and Ambassador Pro plans, this figure is 50%.

At present, you can also save up to $500 on your premiums by applying through this link

As Protect My Car offers discounts to members of the military and students, you should contact the company to discuss pricing if you fall into one of these categories.

Overall, Protect My Car’s premiums are broadly in line with its competitors, although accessing its true value will depend on the quote you receive.

How to file a claim with Protect My Car

If you need to file a claim, you’ll need to call the claims department from the side of the road. Protect My Car will then send a tow truck to take you to the nearest licensed garage of your choice.

If you’re already in a repair shop, the mechanic will need to send the details of your vehicle and an estimate to Protect My Car before work begins.

As well as allowing you to take your car to any licensed mechanic, Protect My Car has a network of auto repair technicians, which includes:

  • Take 5 Oil Change
  • Jiffy Lube
  • AAMCO
  • Meineke
  • Pep Boys
  • Enterprise Rent-A-Car
  • Valvoline

When you take out a policy, the following payout caps will apply:

  • Supreme: $20,000
  • Select: $15,000
  • Driveline: $10,000
  • All Ambassador plans: $15,000

How long repairs will take will depend on how much damage is done, what exactly needs to be fixed, and how many other cars the mechanic or auto repair technician has to work on before yours.

Is Protect My Car Legit? 

Protect My Car has a rating of 4.6 out of 5 on Trustpilot, which is classified as excellent. Large numbers of positive reviewers praised the quick and efficient way in which the company processed their claims. In contrast, a minority of dissatisfied customers complained about issues such as mechanics declining to accept Protect My Car due to payment problems and the company refusing to cover components such as transmissions over alleged poor maintenance. 

Although Protect My Car isn’t accredited by the Better Business Bureau, it has a BBB rating of 4.35 out of 5. Again, this is based on favorable reviews from customers.

What’s Unique About Protect My Car?

The company includes its free points-based loyalty program, PMC Rewards, on all of its policies. When you get a quote, you’ll receive $50 in rewards points, which you can redeem at retailers such as Dunkin’ Donuts, Gap, and Ray-Ban. You’ll then earn additional rewards for every year you have a policy.

Help and Support

You can contact Protect My Car by phone or live chat. Its customer service hours are 9am-7pm (EST), Mondays to Fridays, and 9am-4pm, Saturdays.

If your query is more general, you can consult the FAQs on the company’s website. Although these don’t go into great detail, they do provide most of the information you should need about filing a claim, what to do if you sell your car, and other general questions.

Protect My Car also has a blog that covers a range of topics relevant to car maintenance.

All content on the company’s site is available in Spanish, which could prove useful for many customers.

What about the Protect My Car app?

The company doesn’t currently have an app.

Protect My Car Protect My Car Visit Site

Bottom Line

If you’re concerned about meeting the cost of an unexpected repair to your vehicle, Protect My Car could be an attractive solution. As well as having extremely favorable reviews on Trustpilot and the Better Business Bureau, it has a generous loyalty program that allows you to earn $50 simply for getting a quote. Ultimately, however, the question of whether the company provides good value for your circumstances will depend on the quote you receive based on your car’s make, model, and mileage.

FAQs

Q: Do I need a vehicle inspection when I buy a policy?

A: Protect My Car doesn’t require you to have an inspection before taking out a policy.

Q: If I sell my car, can I transfer my contract to the new owner?

A: Yes, all contracts are transferable. However, you’ll need to submit to a vehicle inspection at your own expense before you can transfer the policy to the new owner.

Q: Does my coverage pay for parts and labor?

A: Both parts and labor are included on covered claims.

Oxford graduate Katy Ward is a seasoned journalist and editor covering personal finance and software topics for Top10. Over a 15-year career, Katy has worked with several finance titans, including Barclays, Tandem Bank, and Yahoo! Finance.

Protect My Car customer reviews

Based on 22 reviews

Ease of use

Brand satisfaction

Value for money

Service quality

Top Reviews

Ease of use

Brand satisfaction

Value for money

Service quality

19 days ago

I have the 100,000-mile, extended, total warranty from my Dealer through Protect My Car. With a $50 deductible per occurrence, it's a great value.

a month ago

I think it's a great warranty because they stand by their word and when you need service they don't give you a bunch of excuses.

a month ago

I really like their warranty because of their great customer service. They have the best policies that are relevant to me, and they are always available so I can speak with a real person. They have the best warranty available and the best prices for people who are looking for this type of service.

a month ago

My monthly payment is affordable. I can always reach customer service when I have questions or need assistance.

1 months ago

I like their car warranty because it fits all my needs, covers all the parts that are no longer under my dealers warranty and it is very affordable.

2 months ago

Protect My Car is an excellent warranty for covering the costs for service and parts for breakdowns while traveling on the road or close to home.

2 months ago

They constantly contacted me through my emails and phone calls, so I finally answered them and I went ahead and purchased the plan because it wasn't an extremely expensive price to pay monthly. However, none of the garages around me acccept their extended car warranty. They helped me to find a service repair center that would make an exception for me, so I wouldn't have to travel far to get my car fixed. It worked out well, and I love having their warranty.

18 days ago

It makes me feel safe knowing that my car is protected. In a world of insecurity, it's nice knowing one thing is taken care of.

a month ago

I just signed up for their warranty, and I will be happy with the routine oil change feature. My first oil change is coming up, and I will use my warranty for the first time. Being recently divorced, having this service will give me peace of mind. I have always counted on husband for car repairs, and now I'm on my own.

a month ago

Protect My Car is a great value for the money. They could do better by making sure that the customer is made aware of everything that needs to be fixed and what is fully covered by their warranty prior to service so they don't end up with a repair they are unable to pay for.

1 months ago

Their warranty covers everything for my car - Windows, tires, wipers...etc. All in all, it's a very good warranty. I would definitely recommend for everyone look into this. Protect My Car is a good investment.

2 months ago

I love this plan because it helps with my car repairs. If you don't mind paying money for an extended warranty, then I would get Protect My Car. Make sure you have the right warranty because I almost got the wrong one.

3 months ago

I haven't had to use it yet, so I am unaware of any problems that I may have. It's not complicated. It seems simple enough to use and the cost is good.

17 days ago

Communication is good as to what is covered and what is not. They need to improve call-in wait time, as it takes a long time to get through to customer service when you have a claim.

24 days ago

They are able to help protect my car when if I get into an accident. Overall nothing else needs to change. They are amazing.

2 months ago

I have no issues with my warranty. It does the job as expected for what I paid, and having it does give me some sense of comfort.

2 months ago

Protect my vehicle with full coverage. Knowing that I feel safer to drive my car. It also isn't very expensive. I only pay $175 a month for everything.

2 months ago

It is just a basic extended car warranty that I have to pay over an extended time. It is ok, but nothing special.

3 months ago

They are able to help protect my car if I get into an accident. Overall, nothing else needs to change. They are amazing, and I feel good knowing that my car repairs are covered.

3 months ago

Protect My Car helps to save me money on expensive repairs. They could offer more lower cost options to make their warranties more attractive to the value-minded consumer.

Protect My Car