In a Nutshell
- 25 warranty policies to choose from
- Coverage terms of up to 10 years
- Payment plans available
- Does not administer policies directly
- Fee for transferring your policy
Carchex has 25 different extended warranty policies that are split into 5 coverage tiers: Bronze, Silver, Gold, Platinum, and Titanium. These plans are not administered by Carchex directly, but rather are offered by insurance companies like American Auto Shield, Royal Administration Services, and Allegiance.
As a result, there’s no easy way to know what parts are covered by any plans within a coverage tier. You’ll need to contact Carchex for more information about your options.
One thing that is standard across all Carchex plans is 24/7 roadside assistance. You’ll be reimbursed for the cost of towing, car rental, and gas delivery, no matter what plan you choose.
Carchex does not offer any optional add-ons for its extended warranty plans.
Exclusions from your coverage will vary based on your policy and provider. Carchex doesn’t put a limit on how many miles or how old vehicles can be to qualify for coverage.
Carchex Plan Pricing
You’ll need to contact Carchex for a quote to get information about plan pricing. Prices can vary widely within coverage tiers since plans are offered by different providers. Broadly speaking, expect to pay between $200 and $750 per year in premiums depending on your coverage level and the condition of your vehicle.
Carchex does offer payment plans, enabling you to pay for your plan in installments over 6, 12, 18, or 24 months. In addition, all plans come with a 30-day money-back guarantee, and you can cancel your plan at any time for a prorated refund.
How to file a claim with Carchex
When your car breaks down or you need a repair, you can bring it to any licensed repair shop in the US. All Carchex plans pay the repair shop directly, so the only money you need to pay out of pocket is your deductible.
The process for filing a claim will depend on the specific company that administers your plan. For most providers Carchex works with, you can simply provide the repair shop with your warranty plan information and they’ll contact your plan provider directly for payment.
Is Carchex Legit?
Carchex is accredited by the Better Business Bureau and has an A+ rating with the agency. The company also has over 1,400 reviews on Trustpilot, 73% of which are 5-star reviews.
What’s Unique About Carchex?
What makes Carchex unique is that instead of offering just a few extended warranty policies with limited options, the company serves as a broker to connect you with several different warranty providers. The result is that Carchex offers 25 different coverage plans, enabling you to choose the plan that best suits your needs. While this does mean you’ll need to call to get more information about the many options available, Carchex’s sales team is very knowledgeable about what each plan includes.
Help and Support
Carchex’s customer service team is available by phone and live chat 9AM–9PM (ET) Monday-Friday and 10AM-7PM Saturday. We got in touch by live chat and were connected with an agent in under a minute. Carchex also has an FAQs page on its site that explains more about how extended auto warranties work.
What about the Carchex app?
Carchex has a free Carchex Roadside app for iOS and Android devices. It offers 24/7 support in case of a breakdown and lets you easily request towing, a jump start, a tire change, or gas delivery. The app is only designed for roadside assistance and does not enable you to file a claim with your plan provider.
Carchex offers 25 different extended auto warranty plans from several insurance providers. The wide selection enables you to choose the plan that’s best suited for your car’s needs and the coverage term that’s right for you. All plans include 24/7 roadside assistance and access to the Carchex Roadside mobile app. You can pay for plans in up to 24 monthly installments and you’re covered by Carchex’s 30-day money-back guarantee.
Can I transfer a Carchex warranty?
All Carchex warranty policies are transferable if you sell your vehicle for a $50 processing fee.
Does Carchex offer zero-dollar deductible plans?
Yes, Carchex offers some extended warranty plans with no deductible. Whether you qualify for a zero-deductible plan depends on your vehicle and budget.
Can I get a Carchex quote online?
You must contact a Carchex representative by phone or live chat to get a quote for an extended warranty policy.