Anna Solana

In this competitive world, you can lose customers through poor communication. Today’s technology makes it possible to easily set up a virtual call center (VCC) that runs through the internet to make the most of your communications system with omni-channel capabilities.

Interactive voice response (IVR) systems are essential in any call center to allow the automatization of services and processes. They enable effective communication with customers and perform actions or offer answers based on information they receive. This is especially useful when call volume is large, highly volatile, or unpredictable, as hiring more human agents to respond can be expensive.

SIP trunking and Voice over Internet Protocol (VoIP) are both technologies that enable organizations to make and receive phone calls over the Internet instead of using traditional telephone lines. Both technologies offer advantages and disadvantages, so the best option for your business will depend on what you need.

PSTN, ISDN, and VoIP are used to transmit voice calls. PSTN and ISDN are increasingly being replaced by VoIP systems that are cheaper, easy to set up, flexible, and scalable. By switching to VoIP, your communications system will avoid falling into obsolescence.