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Anna Solana

Anna Solana

VoIP Writer

Anna Solana is a full-time tech and science journalist, writing for many offline and online publications. She has over 26 years of experience, making her an expert in her field.

Posts by Anna Solana

SIP Trunking vs. VoIP: Which Is Better for Your Business?

SIP trunking and Voice over Internet Protocol (VoIP) are both technologies that enable organizations to make and receive phone calls over the Internet...

Smiling receptionist wearing headset.

PSTN vs. VoIP vs. ISDN: Which Phone System Is Best for Your Business?

PSTN, ISDN, and VoIP are used to transmit voice calls. PSTN and ISDN are increasingly being replaced by VoIP systems that are cheaper, easy to set up,...

Woman talking on phone at reception desk

10 Tips for Starting a Successful Virtual Call Center

In this competitive world, you can lose customers through poor communication. Today’s technology makes it possible to easily set up a virtual call cen...

Two call center operators wearing headsets

10 IVR Software Systems to Help Your Business Deal With Large Call Volumes

Interactive voice response (IVR) systems are essential in any call center to allow the automatization of services and processes. They enable effective...

Smiling call center representative sitting at computer