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Neighbor Review

 Jake Parker

In a Nutshell

Neighbor is a peer-to-peer marketplace for storage space. Just like Uber facilitates ride-sharing, cutting out the cab operators, and Airbnb facilitates home-sharing, cutting out the big hotels, Neighbor facilitates space-sharing, cutting out the professional storage facilities. If you have stuff you need to store somewhere, chances are Neighbor has someone in your area with storage space.

pros

  • Much cheaper than a regular storage unit
  • $25,000 protection guarantee for your possessions
  • Search/filter by storage type, size, and price

cons

  • Requires you to put your trust in someone else
  • Packing and transportation not available

Neighbor Neighbor Visit Site

Neighbor at a Glance

Main Services Covered
Self-storage, car/RV/boat, business storage
Participating States
50
24-hour security 
No
Climate-controlled
Yes – in some units 

What Services Does Neighbor Cover

Neighbor is a platform that connects people who need storage space with people who have storage space. Neighbor is not a professional storage facility, although some professional storage providers do list their facilities on the Neighbor platform.

What this means is that Neighbor is great for storing away everything from a few boxes to a car or RV, but you’ll have to do all the work yourself. If you want white-glove service or transportation, then you’ll need to use a professional storage service. But if you’re looking for a self-storage solution, then Neighbor is a lot cheaper than a traditional, secured storage facility.

Neighbor Facility Features

The Neighbor platform has thousands of listings, with pretty much every type of storage space imaginable. On the Neighbor home page, enter your location to begin searching for listings in your area. 

Neighbor storage

Neighbor Facility Features

Due to the freedom of the platform, Neighbor features range from very basic to more elaborate. For instance, you may find quite a few empty lots but you may also find secure air-conditioned basements.

You can filter by:

  • Storage type. Self storage or vehicle storage
  • Size. For self-storage: small (less than 10’ x 10’), medium (10x10 to 15x15), and large (15x15 and up). For vehicles: type in width and length.
  • Price: Use the toggle function to set a minimum and maximum range

Features vary from space to space, and may include things like:

  • Climate-controlled storage

  • Drive-up access
  • First month discount

Click on a storage unit to see details such as:

  • Size
  • Height (for vehicles)
  • Access (e.g. daily, twice a month
  • Visiting hours (e.g. evening, 24/7)

Neighbor Security

You get what you pay for, and one thing Neighbor doesn’t provide is the security of the professional storage facilities. You won’t get electronic gates, 24/7 security, or cameras with Neighbor. However, Neighbor’s renter guarantee offers you up to $25,000 protection for as long as your stuff is stored away at a qualified Neighbor host.

The renter guarantee protects:

  • Damage to qualified items or vehicles
  • Theft of qualified items or vehicles

It does not protect:

  • Any item that isn’t properly disclosed upon reservation
  • Prohibited items as detailed in the Neighbor terms of service
  • Cash, securities, jewelry, artwork, and collectibles
  • Property damage caused by host negligence
  • Any vehicle that is not properly registered and/or insured according to local laws
  • Move-in or move-out from the reserved space
  • Any claims that do not strictly follow Neighbor’s resolution process as defined in the terms of service

Other Neighbor security features include:

  • Vetting and peer-to-peer feedback. All hosts are vetted by Neighbor, and you can see what previous users think of the host by clicking on their profile – just like on Airbnb.
  • Secure messaging. Messaging through Neighbor’s website or mobile apps allows you to communicate with hosts without sharing private contact information – again, just like on Airbnb.
  • Scam prevention. Neighbor has a multi-layer defense strategy, including photo ID and phone and email verification.
  • Host guarantee. Neighbor protects its hosts with $1 million of general liability protection.

Neighbor Storage Unit Details

Like any marketplace, Neighbor is only as good as what people are willing to offer on the platform. In big cities like New York, LA, and Chicago, it’s quite possible to find dozens or even hundreds of different storage units within a few blocks. In smaller cities, you may have to broaden your search to find a suitable storage space.

Just to give an example of what’s available, in a search of Salt Lake City (which we selected because Neighbor is based nearby in Lehi, Utah), we found hundreds of storage spaces ranging from very small (e.g. 4 x 4 room, 10 x 10 attic) to medium (e.g. 15 x 15 room, 12 x 15 shed) to large (e.g. 60 x 85 basement) to spaces for vehicles (e.g. 25 x 10 unpaved lot, 15 x 17 garage, 40 x 10 driveway).

How Much Does Neighbor Cost?

The price of a Neighbor storage unit depends on a range of factors, including the host’s location, the size of the storage unit, access hours, and other features such as climate control. Here’s a breakdown of the average price per month of Neighbor storage units in a few different locations across the US.

Unit Size
Los Angeles, CA
Charlotte, NY
St Louis, MO
5 x 5
$67 / month
$25 / month
$29 / month
5 x 10
$111 / month
$30 / month
$41 / month
10 x 10
$157
$34 / month
$45 / month
10 x 15
$168
$56 / month
$138 / month
10 x 20
$212
$48 / month
$70 / month
10 x 20+
$5,932
$129 / month
$898 / month

Neighbor Rental and Leasing Options

Like everything with Neighbor, the rental and leasing options vary from host to host. Simply click on a host’s profile page to find out all the terms and conditions of using their storage space.

Neighbor Customer Service

Neighbor's customer support team is available via chat, email, or phone. The Neighbor website has an extensive FAQ section where you can find answers to questions on various topics such as security and billing.

Phone: 801-653-0264

Headquarters: 2500 W Executive Pkwy, Suite 150, Lehi, Utah 84043

Neighbor Neighbor Visit Site

What Are People Saying About Neighbor

“The storage rates are 50% lower than anywhere else I could find, and I was able to reserve my unit weeks in advance.” – Lindsey, Provo, Utah

“Going from Idaho to Texas my car broke down. I need it to get back home ASAP and I couldn't take the car with me. I googled storage companies and found Neighbor. I was able to find a safe place to leave my car while I found a way to bring it home. Host was super friendly and helpful. I will definitely use Neighbor if needed.” – Alberto Carlos Pérez Escalante

“I had an amazing experience with my host but It sucked that I only wanted the storage for one month. I didn’t know you needed to say cancel. As a user it should be clearer in the future for deadlines and dates.” – Christie Rechin

Bottom Line

By applying the peer-to-peer marketplace model to storage, Neighbor is making storage units more affordable and more accessible than ever before. Like Uber, Airbnb, and other marketplaces, it may take time for Neighbor to gain widespread acceptance, but once they do this could be a game-changer for the storage unit market.

Jake is a freelance writer from Britain and writes for top10.com. After studying climate science, he began writing full time in 2018 and his favorite topics include sustainability and technology. When not travelling and writing, he can be found editing videos or trying to fix some mechanical problem, normally on his latest cheap vehicle.

Neighbor customer reviews

Based on 38 reviews

Ease of use

Brand satisfaction

Value for money

Service quality

Top Reviews

Ease of use

Brand satisfaction

Value for money

Service quality

9 months ago

Like what they offer to help you out. A lot of opportunities to work with when you build a site.

10 months ago

That company gave me value for my money. The staff was overall professional and nice. I would recommend them to the next person.

10 months ago

I love it so far. I've only been with them about 6 months or so but no problems. The service team is excellent.

a year ago

The Neighbor app for storage was a really good app when I was using it earlier this month.

a year ago

They are easy to access and are fairly priced. They have convenient locations and are close To where I need them to be. Their storage facilities are the perfect size.

a year ago

I enjoy the fact of updates of crimes/cars broken into so that I can be aware of my surroundings. I like that it is user friendly

a year ago

Neighbor is a good product and did exactly what I needed. I would definitely recommend.

8 months ago

Overall good product and service. Price is a bit high. Great customer service.

9 months ago

They had a wide variety of different places all over my town and even neighboring areas for different types of storage facilities that were available.

9 months ago

Great service to safely and securely store all of your items you can't fit into your home. Very easy and convenient. The price of service is chap too.

9 months ago

The storage was of good quality stored many things and I was satisfied overall.

10 months ago

Because they are an honest brand, an easy company to work with and to use their services.

10 months ago

Self-storage is a booming business. Neighbor provides a cheaper, but 'without cutting corners' alternative to nationally known public self-storage companies. Easy to work with and reasonable rates for the space required.

10 months ago

Sometimes the prices can be bad. I would also like to have a feature where a discount is offered for a the final monthly payment.

a year ago

This was a good experience. It was easy to sign up but hard to move stuff. The payment terms were reasonable to.

a year ago

They are a little more expensive then other places but I feel my stored stufff is safe here.

a year ago

The security of it services of this brand is very good. The quality of products is unique.

a year ago

When I used this service I didn't have anything else to compare it to but I was very satisfied with the experience.

a year ago

Neighbor made it so easy to store stuff while I went away for the summer, easy pick up, lots of communication from the brand.

a year ago

I didn't end up using the storage as much as I thought I would and assembly was difficult.

Neighbor