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Business Type
Service
Pricing
Starting at $49/month
Customer Support
Yes
In a Nutshell
ShopKeep by Lightspeed is a cloud-based point-of-sale (POS) system tailored for small to medium-sized businesses in the retail and hospitality sectors. Originally launched in 2008, ShopKeep was acquired by Lightspeed in 2020 for $440 million, integrating its functionalities into Lightspeed's broader suite of commerce solutions. The platform offers intuitive sales processing, inventory management, employee tracking, and customer relationship tools, all accessible via iPad or web-based interfaces. With its focus on simplicity and efficiency, ShopKeep by Lightspeed aims to streamline business operations and enhance customer experiences.
ShopKeep by Lightspeed Pros & Cons
Pros
User-friendly interface
Offers real-time tracking
Cloud-based accessibility
Cons
Limited customization available
No free trial
ShopKeep by Lightspeed at a Glance
8.4
Editorial ScoreProducts
POS, payments, inventory, and staffing in one ecosystem.
9.0
Features
Advanced analytics, CRM, register, and mobile access.
9.0
Integrations
Supports key tools like QuickBooks, Mailchimp, etc.
8.0
Versatility
Good for small businesses, but mainly iPad-based with fewer industry-specific options.
8.0
Customer Support
Phone, email, and chat support with onboarding help.
8.0
How to Get Started
- Visit the Website: Navigate to the official ShopKeep by Lightspeed page.
- Request a Quote: Fill out the contact form or call 1-800-820-9814 to discuss your business needs and obtain pricing information.
- Set Up Account: Upon agreement, set up your account through the BackOffice portal.
- Configure Hardware: Integrate compatible hardware such as iPads, receipt printers, and cash drawers.
- Train Staff: Utilize available training resources to familiarize your team with the system's functionalities.
Special Features
- Integrated Payments: ShopKeep Payments by Lightspeed offers seamless payment processing within the POS system.
- ShopKeep Capital: Eligible merchants can access funding to support business growth and operations.
- E-commerce Integration: Lightspeed eCom (E-Series) allows businesses to manage online and in-store sales from a unified platform.
- Real-Time Reporting: Access to sales data, inventory levels, and employee performance metrics through BackOffice.
Customer Service
- Support Hours: Live chat support is available Monday to Sunday, 8 AM to 11 PM ET. Phone support is available Monday to Friday, 8 AM to 11 PM ET.
Is it Reliable?
ShopKeep by Lightspeed is recognized for its stability and consistent performance. The cloud-based infrastructure ensures data security and accessibility, while regular updates maintain system efficiency. The platform's reliability is further supported by Lightspeed's extensive resources and commitment to service continuity.
How to Cancel or Pause a Subscription
- Cancellation: To cancel your subscription, contact customer support via phone or live chat to initiate the process.
- Data Retention: Make sure to back up all necessary data before cancellation, as access to BackOffice and associated records will be discontinued post-cancellation.
Is There an App?
Yes, ShopKeep by Lightspeed offers a mobile application compatible with iOS devices, facilitating on-the-go sales processing, inventory management, and reporting.
Pricing and Plans
ShopKeep by Lightspeed operates on a subscription-based pricing model:
- Basic Plan: Starting at $49 per month for one register.
- Additional Registers: Each extra register incurs an additional fee, typically $49 per month.
- Custom Plans: Tailored solutions are available for businesses with specific needs; pricing is provided upon consultation.
Bottom Line
ShopKeep by Lightspeed presents a robust, user-friendly POS solution ideal for small to medium-sized businesses seeking efficient sales processing and inventory management. While it may lack some advanced features found in other systems, its ease of use, reliable performance, and comprehensive customer support make it a compelling choice for retailers and restaurateurs aiming to streamline their operations.
Top10.com Staff
Top10.com's editorial staff is a professional team of editors and writers with dozens of years of experience covering consumer, financial and business products and services.