Name: ShopKeep by Lightspeed
Brand: ShopKeep by Lightspeed
SKU: 1863

ShopKeep by Lightspeed POS Systems Review 2025

In a Nutshell

ShopKeep by Lightspeed is a cloud-based point-of-sale (POS) system tailored for small to medium-sized businesses in the retail and hospitality sectors. Originally launched in 2008, ShopKeep was acquired by Lightspeed in 2020 for $440 million, integrating its functionalities into Lightspeed's broader suite of commerce solutions. The platform offers intuitive sales processing, inventory management, employee tracking, and customer relationship tools, all accessible via iPad or web-based interfaces. With its focus on simplicity and efficiency, ShopKeep by Lightspeed aims to streamline business operations and enhance customer experiences.

Top ShopKeep by Lightspeed Reviews

Elizabeth B

AMAZING!!! 10/10 SERVICE

From the very first interaction, Tanya has been nothing short of extraordinary. She embodies every quality you could hope for in a sales representative — patient, knowledgeable, and remarkably intuitive to our unique business needs. Her solution oriented mindset shone through in every conversation. Rather than offering generic answers, she took the time to truly understand our challenges as a floral and retail business, and tailor her recommendations accordingly. Tanya's responsiveness was unmatched — whether it was answering our many questions, clarifying technical details, or guiding us through the finer points of the Lightspeed system, she was always there, proactive and ready with a thoughtful solution. What stood out most was her ability to make a complex process feel approachable and even enjoyable. Her professionalism is matched by a warmth and genuine enthusiasm that makes working with her a pleasure. She’s the kind of person who leaves you feeling confident, supported, and excited about the possibilities ahead. Taylor is the embodiment of great customer service — a rare gem in today’s fast paced business world. We sincerely hope she’ll one day visit our store here in Bermuda so we can thank her in person. Lightspeed is incredibly fortunate to have her on their team, and we’re grateful for the opportunity to have worked with her!!

Rover

The restaurant and retail versions…

The restaurant and retail versions continue to improve. The integrated payments are outstanding for both. The inventory management for retail is top-notch. The back office for the Restaurant (K-Series) is powerful. The chat/phone support is excellent. My only concern is that reaching your account manager or billing is slow and inefficient when it comes to account management or billing issues.

Sandy “GN” Buckman

Renata Liguori-Go Natives Nursery Transition/Purchase

Renata Liguori-Account Executive-made our transition & purchase of new POS easy!

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ShopKeep by Lightspeed Visit Site

How to Get Started

Visit the Website: Navigate to the official ShopKeep by Lightspeed page.
Request a Quote: Fill out the contact form or call 1-800-820-9814 to discuss your business needs and obtain pricing information.
Set Up Account: Upon agreement, set up your account through the BackOffice portal.
Configure Hardware: Integrate compatible hardware such as iPads, receipt printers, and cash drawers.
Train Staff: Utilize available training resources to familiarize your team with the system's functionalities.

Special Features

Integrated Payments: ShopKeep Payments by Lightspeed offers seamless payment processing within the POS system.
ShopKeep Capital: Eligible merchants can access funding to support business growth and operations.
E-commerce Integration: Lightspeed eCom (E-Series) allows businesses to manage online and in-store sales from a unified platform.
Real-Time Reporting: Access to sales data, inventory levels, and employee performance metrics through BackOffice.

Customer Service

Support Hours: Live chat support is available Monday to Sunday, 8 AM to 11 PM ET. Phone support is available Monday to Friday, 8 AM to 11 PM ET.

Is it Reliable?

ShopKeep by Lightspeed is recognized for its stability and consistent performance. The cloud-based infrastructure ensures data security and accessibility, while regular updates maintain system efficiency. The platform's reliability is further supported by Lightspeed's extensive resources and commitment to service continuity.

How to Cancel or Pause a Subscription

Cancellation: To cancel your subscription, contact customer support via phone or live chat to initiate the process.
Data Retention: Make sure to back up all necessary data before cancellation, as access to BackOffice and associated records will be discontinued post-cancellation.

Is There an App?

Yes, ShopKeep by Lightspeed offers a mobile application compatible with iOS devices, facilitating on-the-go sales processing, inventory management, and reporting.

Pricing and Plans

ShopKeep by Lightspeed operates on a subscription-based pricing model:

Basic Plan: Starting at $49 per month for one register.
Additional Registers: Each extra register incurs an additional fee, typically $49 per month.
Custom Plans: Tailored solutions are available for businesses with specific needs; pricing is provided upon consultation.

ShopKeep by Lightspeed Visit Site

Bottom Line

ShopKeep by Lightspeed presents a robust, user-friendly POS solution ideal for small to medium-sized businesses seeking efficient sales processing and inventory management. While it may lack some advanced features found in other systems, its ease of use, reliable performance, and comprehensive customer support make it a compelling choice for retailers and restaurateurs aiming to streamline their operations.

ShopKeep by Lightspeed reviews

Average • Reviews 2,148

Excellent

75%

Great

Average

Poor

Bad

18%

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Elizabeth B

2 weeks ago

AMAZING!!! 10/10 SERVICE

Rover

3 months ago

The restaurant and retail versions…

Sandy “GN” Buckman

3 months ago

Renata Liguori-Go Natives Nursery Transition/Purchase

Renata Liguori-Account Executive-made our transition & purchase of new POS easy!

Marine

5 months ago

Lightspeed est un outil performant

Lightspeed est un outil performant, fonctionnel et très agréable d'utilisation pour la gestion de nos restaurants, je recommande !