Gusto HR Software Review 2024

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Gusto at a Glance

Best for: Fast-growing small and mid-sized businesses, especially those employing contractors

Price range: Simple Plan – $40/month (plus $6/month per person) - $140/month, (plus $12/month per person)

Benefits & HR: 401(k), Workers’ compensation, HSA and FSA, Health insurance administration, Dental, Vision, and Commuter benefits

Automatic tax filing: Yes

Apps: Employee app on Android and iOS

Features and Add-ons

The software’s key features include hiring and onboarding solutions, employee benefits, time-tracking tools, and a payroll management service that allows you to make unlimited runs. Depending on your business’s specific needs, you can also apply to add the following to your plan:

• Worker’s compensation
• Commuter benefits 
• Matching for employee charity donation
• A cashout feature that allows employees early access to up to 40% of their paycheck 

Certain features, such as cashout, and some health benefits, such as dental and vision, are not available in every state. It’s therefore a good idea to check that all the tools you need are available in your region before you sign up.

As well as its services for small and mid-sized businesses, Gusto also supports accounting firms. Accountant partners can access Gusto Pro, a modern dashboard enabling them to track and manage all of their clients in one place. This helps them to work faster and provide more valuable insights with quick access to clients’ payroll and financial data. 

Gusto provides accountants the power to enhance their skillset with additional certifications that are eligible for CPE credits  - for example, Gusto’s People Advisory certification. It teaches accountants how to combine their financial expertise with Gusto’s People Platform to provide valuable advisory services to clients on their people operations.

Even more so, Gusto assists clients in selecting suitable plans within their budgets, offering access to over 9,000 health insurance plans from more than 30 carriers, along with advice from licensed advisors. Clients with existing health benefits can conveniently transfer their current insurance brokers to Gusto.

Tax Compliance

To help ensure you meet all relevant tax regulations, Gusto will automatically calculate, file, and pay all your federal and state taxes. Likewise, it will issue and file relevant tax documents to both employees and contractors. 

Gusto tracks ever-changing laws and regulations and calculates the impact so you have peace of mind on maintaining compliance. Employee I9s, W2s, and contractor 1099s are stored and organized online for quick access. State tax registration in all 50 states makes it easy for customers to hire and pay employees across state lines.

Everything you need is also seamlessly integrated with Gusto’s payroll - including health insurance, 401(k), workers’ comp, time tracking, PTO, etc - so you can avoid manually entering data and just need to review and approve. 

Gusto integrates health insurance, 401(k), and workers' compensation with payroll, streamlining benefits management without extra costs, ensuring tax compliance, and eliminating manual data entry for a more efficient HR platform.

Pricing/Costs & Fees

If you’d like to subscribe to Gusto, you can choose between 3 plan types: Simple, Plus, and Premium.

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Usability

With many users praising its simple and intuitive interface, Gusto could be an especially good choice for small and mid-sized business owners who are looking for an easy, delightful payroll, HR, and benefits platform. With its use of large fonts and an accessible layout, the site feels friendly and welcoming, which can take some of the stress out of tasks such as payroll and tax compliance.

From an employee perspective, the Gusto Wallet app enables your employees to track, save, and access their hard-earned money. Employees can set budgets and save automatically while tracking their paychecks and tax documents. The app is available from both Google Play and the App Store.

In one of its most user-friendly features, the software has integrations with hundreds of other solutions. Some of the most popular include the following:

• Workday
• Xero
• Zoom
• Slack
• Dropbox
• Jazz HR
• Breezy HR
• Monday.com
• Microsoft 365
• QuickBooks

If you encounter any difficulties with the software, Gusto offers customer support via phone, email, or live chat. Customer service hours are 8AM-5PM (MST), Monday to Friday. Depending on the plan you choose, you could receive access to a dedicated customer team, as well as speak directly to HR experts,  who have relevant HR qualifications and expertise in employment law.

Conclusion

If you’re seeking to streamline your payroll and employee benefits, as well as making sure your business is compliant with all relevant tax laws, Gusto has a great deal in its favor. In addition to its full-service payroll solution, it has a sleek and intuitive user interface. Although the company doesn’t offer 24/7 customer service, users can benefit from access to a dedicated customer support team who will be familiar with their business’s needs.