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Grande Review 2021

Joanne Heng

In a Nutshell

Grande is a Texas-based internet service provider that offers affordable and reliable internet to home and corporate clients throughout Texas.

pros

  • No data cap on all plans
  • No mandatory contracts
  • 24/7 customer service

cons

  • Limited service availability
  • Equipment fees involved

With a simple setup process, 24/7 customer service, 30-day money-back guarantee, and comprehensive security solutions, Grande deserves all the awards it has received. Like most internet service providers, however, Grande claims that service speed highly depends on several factors that are out of their control. 

The provider also offers options for users to move all their services to Grande with cost-effective bundle packages that combine TV, phone, and internet service plans.

Grande Grande Visit Site

Grande at a Glance

Best for (families, students, businesses, etc.): Families, businesses
Starting Price: $30.99
Connection Type (Cable, DSL, etc): Cable, Fiber, Copper, DSL
Download Speeds: 300-940 Mbps
Coverage (# of states available): 1—Texas
Money-Back Guarantee: 30 days

What Services and Features Does Grande Offer?

An award-winning high-speed internet services provider, Grande offers affordable and reliable internet to home and corporate clients throughout Texas. 

Grande’s powerful fiber-optic network can supply gig internet speeds up to 940 Mbps, so users can enjoy quick connections.

In addition to internet services, the 100% US-based broadband communications firm offers a comprehensive spectrum of cable TV and phone plans. Families who’d like to combine these plans could opt for Grande’s cost-effective bundle packages.

Prices, Plans, and Value for Money 

Grande offers three internet plans to choose from depending on download speed. The cheapest plan includes up to 300Mbps download and 20Mbps upload. It is the best of Grande’s plans for regular-use video chatting, downloading large files, and streaming music. 

Those who enjoy games, are required to hold online video meetings, or need to upload large files should consider the 600Mbps plan, which offers 600Mbps download and 35Mbps upload. Finally, Grande’s 940Mbps plan sees up to 940Mbps download and up to 50Mbps upload. With this plan, you can also enjoy a 30-day risk-free trial.

There are no mandatory contracts or data caps for any plan. Additionally, if you opt for automatic payments and paperless billing, you’ll be eligible for a $5 discount for 12 months.

Plan
300 Mbps
600 Mbps
940 Mbps
Download speed
300 Mbps
600 Mbps
940 Mbps
Upload speed
20Mbps
35Mbps
50Mbps
Price/month
$30.99
$44.99
$64.99

Ease of Use, Hardware, and Setup

To ensure a smooth internet connection, Grande provides modern internet equipment to all of its users. The provider’s internet setup guide is available on its website. As a result, most customers choose to self-install the equipment. The 10-step guide is easy to understand and filled with useful pictures and jargon-free instructions.

Alternatively, Grande’s team can professionally install wireless networking in your home. You’ll have to contact Grande Customer Service to set up an appointment or to learn any associated costs for professional installation.

Grande Security

To keep connections secure, Grande offers a SecureIT program that is downloadable on your computer to protect it from viruses, privacy threats, and hacking attempts. This all-in-one internet security tool is included in all of Grande’s plans. 

At an additional $9.99/month, Grande offers eero Secure+, a mobile application for users who demand even greater security. The monthly subscription service grants multiple-device access to an ad blocker, password manager, VPN Protection, advanced parental controls, and more. 

Grande Performance

Grande claims that internet speeds may vary and are not guaranteed. Depending on your devices, equipment, wireless network, and even the particular website you are visiting, observed speeds will differ. In addition, Grande’s speeds are not consistent across cities in Texas. However, many users do report excellent service speeds.

Fortunately, Grande does not have data restrictions on their plans, so you won't have to worry about extra costs, decreased speeds, or other measures that other providers frequently take when customers exceed their monthly data allowance. 

Additionally, Grande was recognized as a top performer in BroadbandNow's 2020 Internet Service Provider Awards. 

Grande Customer Service

Grande’s US-based customer care representatives are available 24/7. The team is also available via online chat from Monday-Friday (CST) from 7am-10:45pm, Saturdays from 8am-9:45pm (CST), and Sundays from 9am-8:45pm (CST).

If you prefer self-help options, Grande has a comprehensive knowledge base with how-to guides and articles that are neatly categorized into sections like Troubleshooting, Billing and Account Help, WiFi and Home Networking, and more. 

FAQ

Who owns Grande?
Grande is controlled by private equity firm TPG Capital through its affiliate Patriot Media Consulting.

Does Grande have a data cap?
Grande does not have data caps on any of its internet services.

Does Grande throttle the internet?
Grande doesn't block or throttle consumer access to lawful internet content.

Grande Grande Visit Site

Bottom Line

Grande’s internet, phone, and TV products are best suited for families and smaller and less demanding businesses. The service is available to over 1 million Texas citizens. Users of the award-winning internet service provider typically report great speeds. However, the provider claims that speeds may vary based on location and other factors. On the security front, all Grande plans come with an all-in-one internet security tool that keeps your connection secure. 

Although professional installation is an option, most users opt for self-installation, as the service is simple to set up. For those who face difficulties, Grande’s customer support is available 24/7. 

Joanne is a freelance writer based in Singapore, with a background in Sociology and Information & Communications Technology. A seasoned and passionate writer, Joanne has worked with a variety of tech start-ups and publishers, including TechRadar, Ezetech, and Asurion. When she's not writing, she can usually be found binge-watching trashy reality shows on Netflix.

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