Expert Review

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Web.com Review

16 customer reviews

In a Nutshell

Web.com offers a comprehensive package that includes web hosting, a domain, and a drag-and-drop site builder. The pricing isn’t as low as some competitors, but it’s still a good deal considering what you get for your money.

pros

  • Free website builder includes most features
  • Free domain name for 1 year with any package

cons

  • VPS and dedicated plans aren’t available
  • More expensive than many competitors

Web.com Web.com Visit Site

Ideal For

Web.com is a very sound option for anyone looking to set up a website with reliable hosting and an abundance of features. You can migrate a WordPress or other open source website to Web.com with one click, and the company guarantees 99.9% uptime, if you’re concerned about service breaks, as well as “100% dedicated customer service” to help you navigate any issues that may arise.

You can also make use of a highly-versatile drag-and-drop website builder with a wealth of templates and more than 25 open source applications that can take your site to the next level.

Features

No matter which plan you pick with Web.com, you will have unlimited data transfer and a host of other features that should help your site and your company flourish.

Feature:
Essential
Professional
Premium

Disk space

300GB

500GB

Unlimited

Data transfer

Unlimited

Unlimited

Unlimited

FTP accounts

25

50

Unlimited

Email boxes

100

500

1,000

Domains

1

1

1

*Free domain is for only 1 year, after which it renews at $38 per year


Technology

Open-Source Applications

With Web.com you get access to more than 25 open-source applications, including WordPress, Joomla, Magento, osCommerce and more. These applications can help you do everything from run an Ecommerce store on your website to live-chat. It should be noted that a number of web hosting companies offer a more extensive assortment of integrations, but with Web.com you should be able to find more than enough for what your website needs.

Reliability

Web.com promises 99.9% uptime for hosted websites and fast page-loading speeds. That said, the company’s terms of use explicitly state that it doesn’t guarantee service and that “this site, its contents, and all information, products, and services contained in or offered through this site are provided on an as available basis without representation or warranties of any kinds.”

Young lady smiling while making a website

Pricing

Web.com offers 3 key hosting plans, designed to suit budgets and projects of all shapes and sizes, though you need to read the fine print. The price shown on the website is only for the first month, after which it rises to the non-introductory rate. The non-introductory rate is higher than that of many competitors.  

*Prices last updated April 2018

Essential
Professional
Premium

Monthly price (1st month)

$5.95/month

$7.95/month

$9.95/month

Monthly price (after 1st month)

$12.95/month

$18.95/month

$36.95/month

Essential

This is Web.com's most basic, low-cost package, perfect for hosting blogs and small websites. If you're not planning to build anything fancy online, this plan will likely offer ample hosting space (300GB), plenty of FTP accounts (25), more than enough email inboxes (100), and a surplus of MySQL databases (25). Combine these features with unlimited bandwidth and a year of free domain registration, and you'll have everything you need to get started with your site on Web.com.

Professional

If you want to go a little further than a basic website or a blog with an “About Me” page, this plan offers everything provided by the Essential plan plus more disk space (500GB), 50 FTP accounts, and 500 multi-user email inboxes.

Premium

Premium offers unlimited disk space, unlimited MySQL databases, unlimited data transfer, unlimited FTP accounts, and more. Build what you want, how you want and never worry about reaching your plan limits again.

Ease of Use

Web.com has received high marks for its ease of use, which is no small thing if you’re running a website for the first time and a bit unsure of the process. The interface takes just a few minutes to get the hang of, and the 100% dedicated service is definitely a strong asset. Transferring your website to Web.com hosting is also kept quite simple, which is not the case with some competitors.

Web.com website

Website Builder Features

For first timers and creators of brand new websites, Web.com's builder can prove a real benefit. From “do it yourself” Web builders with a vast array of templates to choose from, to bespoke custom building services, Web.com will help you create something that looks great and represents your project, personality or business online. These services are not free with Web.com hosting, but are easily accessible through the provider.

Customer Support

While there is no live chat customer service option, Web.com provides you with a number of avenues to get assistance, including a responsive free phone line and email service (with only a few delays at peak times).

If you're setting up an entire website with Web.com, the provider will go to great lengths to really understand your requirements with a 20-30 minute phone interview to get a handle on exactly what you need from your hosting provider. This is a refreshingly personal touch from a web host. Few other providers offer this type of helpful “getting to know you” service, which can help you navigate and avoid potential hitches and roadblocks along the way.

Should you run into difficulty but want to fix the issue yourself, the Advice & Resources section of Web.com comes in handy, with articles and reference on how to solve some of the more simple problems.

Free Offers

Despite the fact that Web.com free trials aren’t offered for the company’s hosting plans, you can take advantage of a few other website services without shelling out any additional dough. When you sign up for any of the hosting plans from Web.com, a free domain name is included for the first year, as is access to the platform’s full-featured website builder. So even though there’s no way to test the hosting capabilities without entering your credit card info, you do get access to some products and services that come bundled with your hosting plan.

cPanel

Although there isn’t a traditional Web.com cPanel interface, this platform does have a comparable back-end offering. Web.com’s hosting control panel gives customers the ability to manage the many aspects of their online presence, all in one convenient location. Some of the tasks you can take care of in this area include accessing all sorts of server logs and traffic statistics. You can also set up email accounts, maintain databases, and manage file uploads and downloads in this section of Web.com’s site.

VPS Hosting

Existing somewhere between dedicated servers and cloud hosting options, virtual private servers (VPS) are a popular option for users with greater needs. But since most webmasters don’t need such advanced technology, these plans certainly aren’t for everyone. Web.com realizes that and, as such, doesn’t give its customers the option to sign up for VPS. Fortunately, the company’s shared-hosting options work well and are more than adequate for most individuals and small-business owners.

Shared Hosting

At the core of Web.com’s hosting options are the company’s shared plans, which meet the needs of most users. Web.com’s shared plans let multiple webmasters store their sites on the same server, allowing them to split the cost of the hardware and maintenance. And since many owners of small businesses don’t have great enough needs—or the budget—to justify getting a dedicated server, these standard plans are a safe bet for most users.

Dedicated Hosting

Many webmasters who operate high-traffic sites prefer to use dedicated servers because they offer greater stability than shared options. Web.com, however, does not offer dedicated hosting plans, so your options are somewhat limited. If your website doesn’t receive a ton of traffic or if you’re just getting started with your first site, one of Web.com’s shared hosting plans will more than likely satisfy all of your requirements.

Cloud Hosting

Cloud hosting is a flexible and powerful type of technology that’s a relatively new option in the marketplace. Sites hosted in the cloud can potentially enjoy more uptime than sites stored on shared or dedicated servers, though they’re also more susceptible to attack and generally contain more privacy vulnerabilities. And while cloud hosting is one of fastest-growing types of services in the industry, many of the top hosts do not offer it—Web.com included. So if you’re seeking this type of technology for your own site, you may wish to look elsewhere.

Web.com Web.com Visit Site

Email

The Web.com email experience is actually quite impressive. The user interface is smartly designed and more intuitive than many other aspects of this host’s platform. Even users of the most modern email services will find themselves right at home with Web.com mail. But if you prefer to stick with whatever client you’re currently using, it’s easy to adjust your Web.com email settings to keep the same inbox you’ve come to know and love.

Conclusion

If you're looking for an easy to use web hosting option that provides enough horsepower and features for most websites, Web.com is a very solid option that you should consider. That said, there are a number of competitions that offer better pricing and when checking out Web.com, you’ll want to make sure to read the fine print.

Top10.com's editorial staff is a professional team of editors, writers and experts with dozens of years of experience covering consumer, financial and business products and services.

Web.com customer reviews

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06 Jul 2020

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Top reviews

B***s, NJ
5 months ago

Ease of use

Brand satisfaction

Value for money

Service quality

I had a good experience all around using . It was done fast and correct. Everything was right.

B***C, UT
5 months ago

I thought their site was easy to use and was satisfied with the quality of service and think it was a good value. There was nothing to dislike about their service.

D*e, NY
5 months ago

It had good apps to use. It also had good products. They have a lot of features that can be used to customize the site to your liking.

M******e, GA
4 months ago

I had some problems with my computers and web.com helped me very passionately step by step how to take care of this issue.

R****e, WA
5 months ago

Great customer service, as well as easy to use. This product allowed us to create the website we needed and to start using almost immediately.

B***J, UT
8 months ago

I learn how to create a website, they teach me a lot. They have good services and most of all it's very cheap.

C*****s, NY
9 months ago

Web.com focuses on small businesses. They provide example of websites to get a better feel of what you like. Also there is a chat tool, that makes it easy to speak to a customer rep.

J****n, IL
7 months ago

There are things that I like and don't like about web.com, but in general I think its good at building websites.

A***e, WV
5 months ago

Personally, I find that it was a mediocre site. I found it easy to use and it did indeed create a functioning site, but I've used better ones that have had better outcomes.

G**a, GA
7 months ago

It was a little touchy. We had a few glitches but overall satisfied with the outcome of the website. Next time the help could be more responsive.

M***L, CA
4 months ago

web.com deserves my ratings, as it does a good job with the services it provide. The price is reasonable and the customer service is excellent.

L***a, CA
5 months ago

It's hard to integrate when there are too many users. Getting the employees to get used to the new format

J*n, CA
6 months ago

It's not spectacular. Personally, I don't like the way it works and I'm going to be trying out a different host soon.

C***y, VA
8 months ago

In the past I have been satisfied. I have not had any problems. The rates are fairly reasonable.

H*****r, PA
8 months ago

It was easy to use and worth my time and money. I liked the way it walked me through everything to set everything up I needed to get my business up and going.

M****a, VA
6 months ago

It was much more involved than I had initially thought that it would be. I was surprised at how in depth the help offered was actually given, and I thought it would be much easier.

16 customer reviews