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Cloudways Web Hosting Review (2024)

Fast Hosting for Sites With Heavy Traffic
By Daniel BlechyndenBy Daniel Blechynden -
Last Updated: Jun 18, 2023
2,087 reviews
by
logo-CLOUDWAYS
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Price
From $10/month
Types of Hosting Plans
Cloud Hosting (AWS, Google Cloud, Linode, and more)
Storage
From 25 GB

Our Verdict

Is Cloudways Worth Signing Up For?

Founded in 2012, Cloudways has grown over the years to become one of the world’s leading cloud hosting providers. It offers advanced hosting solutions for larger businesses and online stores. These are backed by a suite of advanced features and excellent scalability. The management panel is packed full of tools but is still very easy to use. Cloudways’ performance is up there with the best we’ve seen and is also quite affordable.

Price
From $10/month
Types of Hosting Plans
Cloud Hosting (AWS, Google Cloud, Linode, and more)
Storage
From 25 GB

CloudWays at a Glance

8.5
Editorial Score

Simple Setup

1-click app launches, no cPanel access
7.5

Technical Features

CDN, 99% uptime guarantee
8.0

Security Features

SSL certificate, automated backups, DDoS protection
9.0

Customer Service

24/7 live chat, online ticketing, priority phone support is a premium add-on, knowledge base, blog, video tutorials
9.0

Servers

30+ worldwide data centers in Europe, the Americas, Asia and Australia
9.0

CloudWays Pros & Cons

PROS

Near-instant scalability
Different cloud networks to choose from
Excellent performance across the board

CONS

No budget options for beginners
No domain registration portal

Top CloudWays Reviews

ER
Eric Rothmuller
Syeda was wonderful tech support
Syeda was wonderful tech support. She got my issue resolves quickly and professionally. Thank you! :)
Derek R
The Best No Code Server on a Budget!
I've been with Cloudways for some time and have referred people to them. I love that the servers are blazing fast with an easy to use UI. I'm not a developer; I rely heavily on no-code tools. Cloudways is just perfect for me. It's affordable enough for me to get all the premium features I need, and there are plenty of ways to scale within a small budget. I highly recommend it for people who want reliability without spending a ton.Their customer service is top notch as well and the support documents are easy to follow.
JA
JABEYE
Excellent customer service
Excellent customer service. Fast, too.
See all CloudWays reviews

How do I know I can trust this CloudWays review?

Top10.com authors, contributors, and editors are serious about research. We combine our own experience with the services we recommend, with reviews that come from verified users–just like you! Together, with reviews from industry experts, we find the Top 10 best products and services to make sure you can choose with confidence and ease.

CloudWays CloudWays Visit Site

Overview

Cloudways at a Glance

Bandwidth: From 2GB

Free marketing offer: 3-day free trial

Uptime: Varies by cloud partner

Website builder: None

Money-back guarantee: None

Price per month: From $10 per month ($0.0139 per hour)

Ideal for

Cloudways is best suited to larger websites and online stores requiring reliable, fast hosting because of the excellent cloud infrastructure that its services are built on.

How Cloudways Works

Hosting Types

Cloudways offers advanced cloud hosting. It works with 5 partner cloud networks—DigitalOcean, VULTR, Google Cloud, AWS, and Linode—and it offers reliable solutions across the board.

Along with its general cloud hosting, Cloudways offers a selection of more specialized packages. These include WordPress hosting, e-commerce hosting, WooCommerce hosting, Magento hosting, and various others. These plans are nearly identical to the general cloud ones, apart from their slightly more specialized features.

Uptime and Performance

Since Cloudways doesn’t manage its own cloud servers, it has little control over the uptime and performance you experience. This will depend on the cloud network that you decide to use, and many of these come with their own guarantees.

For example, both Linode and DigitalOcean offer a 99.9% service-level agreement (SLA). On top of this, Cloudways is known for its excellent performance, which is largely due to the speed and response times of the partner cloud networks.

Website Builder Features

Cloudways doesn’t offer any sort of website builder.

Email

Cloudways doesn’t offer any email hosting or email marketing tools.

Control Panel

Cloudways uses a proprietary control panel that’s intuitive and easy to use. Even those with limited web development experience will find navigation to be a breeze, and the advanced tools on offer have to be seen to be believed.

The main dashboard features a navigation menu on the left of the screen. Some of the most noteworthy features available here include a domain management portal, bot protection, the Cloudways content delivery network (CDN), and various backup and restore tools.

Cloudways for Businesses

Cloudways hosting provides an excellent platform for businesses. You can pick from a variety of cloud hosting plans provided by Digital Ocean, Vultr, linode, AWS, or Google Cloud - spanning from premium or standard packages. All plans come with 24/7/365 support, team management and collaboration tools, cloudflare add-ons, and more. 

Cloudways has considered it all when it comes to teamwork optimization. You can access Cloudways support through not only with a dedicated account manager, but also with a private slack channel. You can also assign specific roles to team members, allowing for better organization and constant access to servers. These two unique features of many give a sneak peak of how scalable Cloudways is for any business.

Cloudways Customer Support

Cloudways offers excellent customer service across the board. On the live support front, you will have access to 24/7 live chat and online ticketing. The team is very responsive, and the agents we spoke with were knowledgeable and very happy to help. Priority phone support is available as a premium add-on.

On top of this, there are loads of self-help resources available in the Cloudways Knowledge Base. These are well organized, and you can find more specific resources by using the built-in search bar. There’s also a Cloudways blog, along with video tutorials, case studies, and other informational resources available via the company website.

Cloudways Pricing

Pricing & Special Offers

Cloudways works with 5 different cloud networks to deliver advanced hosting solutions for various use cases. Its prices start at just $10 per month for a Digital Ocean plan with 1GB of RAM, 25GB of storage, and 1TB of bandwidth. Prices increase as more resources are added, and some plans can cost hundreds or even thousands of dollars per month.

For example, there are 18 AWS subscription options, with prices ranging from $36.51 to $3,569.98 per month. All plans are available with month-to-month payments, and there are no long-term discounts available. Hourly billing is also available, enabling you to scale your servers if you’re expecting a spike in traffic or need extra resources for some reason.

There’s also a 3-day free trial available with the Linode, DigitalOcean, and VULTR plans that you can use to test them. Cloudways is certainly a more expensive option than the cheap shared hosting offered by most other providers, but it boasts excellent value for money.

Cloud Network
Price per month
Price per year

DigitalOcean

From $10

From $120

Linode

From $12

From $144

VULTR

From $11

From $132

Google Cloud

From $33.18

From $398.16

AWS

From $36.51

From $438.12

CloudWays CloudWays Visit Site

Bottom Line

Cloudways has a great reputation as a leading cloud hosting platform, and for good reason. An analysis of its service shows that it boasts excellent performance, a tidy user interface, competitive prices, and a huge range of advanced tools.

Its plans are delivered through 1 of 5 different cloud networks that you can choose from, and there’s a 3-day free trial. If you have any issues, you will find the customer service to be excellent. Overall, we’d suggest at least testing Cloudways if you’re looking for an advanced, highly scalable cloud hosting platform.

Daniel Blechynden writes for Top10.com and specializes in tech, with a focus on web hosting and website building, personal finance and investing, the sciences, and digital marketing. He holds degrees in Chemistry and Marine Science from the University of Western Australia and has written for a number of leading publications, including TechRadar, Tom's Guide, CampingAussie.com, and IT Pro Portal.

CloudWays reviews

Excellent • Reviews 2,087
on
Excellent
88%
Great
2%
Average
1%
Poor
1%
Bad
8%
Sort by
ER
Eric Rothmuller
22 hours ago
Syeda was wonderful tech support
Syeda was wonderful tech support. She got my issue resolves quickly and professionally. Thank you! :)
Derek R
2 days ago
The Best No Code Server on a Budget!
I've been with Cloudways for some time and have referred people to them. I love that the servers are blazing fast with an easy to use UI. I'm not a developer; I rely heavily on no-code tools. Cloudways is just perfect for me. It's affordable enough for me to get all the premium features I need, and there are plenty of ways to scale within a small budget. I highly recommend it for people who want reliability without spending a ton.Their customer service is top notch as well and the support documents are easy to follow.
JA
JABEYE
2 days ago
Excellent customer service
Excellent customer service. Fast, too.
Felipe Corredor
2 days ago
You guys have the best customer…
You guys have the best customer fuc(/&%ng service in the world Thanks

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