In a Nutshell
- 1000s of restaurants to choose from
- Real-time order tracking
- Ordered pickups to skip lines
- Service fees not included
- Delivery fees range considerably
- Easy meals delivered or picked up quickly
- Working professionals or other busy folks
- Business orders
What’s Unique About Uber Eats?
Uber Eats has built its organization and reputation over the past eight years order by order. It now caters to a global audience, with Uber Eats deliveries spanning more than 30 countries. Within the US, it covers over 500 cities nationwide, even in Hawaii and Alaska. So just the breadth of service available really sets Uber Eats apart from other meal delivery options.
What’s more, you can’t beat the variety. Uber Eats has just about every type of meal available, from fast food to healthful eats. You can choose from a tremendous range of cuisine, including Asian Fusion, BBQ, Greek, and Mexican (plus a whole lot more).
There’s also the oh-so-cool real-time order tracking. So, when you’re hungry for your lunch, you can see exactly where it’s at and when the food will arrive at your doorstep. So Uber Eats really delivers a great service with loads of options. And it packages everything up in a nice, clean mobile app. So good food is really at your fingertips whenever you want it.
How It Works
Uber Eats has created an excellent user experience with both its desktop and mobile apps. You can download the mobile app for Android and iOS devices; both have good reviews. Alternatively, you can hop onto the website from your computer if you want to quickly send out an order as you work.
Here’s how it works:
- Enter your location to see which restaurants are available in your area
Uber Eats does a good job of narrowing down your selection to participating food joints that are near you. This is helpful, especially since you don’t want to get excited that there’s finally a Baskin Robbins that’ll deliver to you when, in fact, you’re out of their delivery range.
Of course, there’s a downside to this too. If you live in a smaller community, your choices will be limited. Only restaurants that are close enough to your location and willing to participate in the Uber Eats game plan will be available. But it still opens you up to more possibilities than if you were selecting a restaurant on your own.
- Select the type of food you want and/or delivery method
Next, you can start narrowing down your options using the many filters Uber Eats provides. In this area, the company really has done a great job. You can filter by dietary preference, delivery fee, price range, and, of course, cuisine type. You can also sort meals by deals if you’re looking to save a little while still eating out.
Uber Eats has a further categorization hierarchy that I really like. You can browse several sections, including National brands, Popular near you, and Today’s offers. So if you’re not in the mood of doing much thinking, Uber Eats really takes all the heavy lifting out of mealtime.
You can also choose from delivery, pickup, or even dining in. The not-so-clear advantage of the latter two options is your time. If you don’t like waiting around to be served or waiting in line to get your food, these options are significantly faster alternatives.
- Choose a restaurant where you want to eat
Once you’ve perused the selection, you can choose your restaurant. If you’re already an Uber Eats member, you can also skip this step and go straight to your favorites. Uber Eats has a great platform that lets you heart your favorite eateries for easy access later on. Regardless of how you get there, select the restaurant you want to eat at, and you’ll see their menu. You can read descriptions of the various dishes available, and once again, Uber Eats has done a great job on this feature. Items come with full, high-def images so you can see exactly what you’re eating. And there are notices when an item is not available, and there’s even nutrition information when available (if you dare).
- Select your meals and check out
Decide what you want to eat, and put it in your shopping cart to check out. If you aren’t a member already, this is where you’ll sign up. You’ll need to enter a mobile phone number, punch in the confirmation code, add an email and name, and confirm your delivery address. When all this is clear, you’ll give a payment method, and confirm the order to finalize the deal.
- Get your food
Delivery times vary considerably, depending on which restaurant you’re ordering from, where you live, and usually the type of food (fast food will obviously be quicker than meals from a nicer restaurant). Uber Eats is good about putting an estimated delivery time for each restaurant so you can choose a place with faster delivery before you even start. One of my favorite features is the track your order function. You can see exactly where your order is holding and know when your food will arrive. Very convenient.
As mentioned, Uber Eats has a stupidly delightful number of cuisine options. You can get everything from Afghan to Yucatecan (I kid you not). Uber Eats features alcohol, full meals, and you can even get your just desserts. Here are just a few of the many options:
- Breakfast and brunch
- Family meals
- Fast food
- Fish and chips
- Ice cream
- Jewish (kosher)
- Street food
While Uber Eats is free to sign up for, how much you pay for using Uber Eats will vary greatly depending on your location, the restaurant, and whether or not there’s a service fee. That’s one thing I didn’t like about this company. If I’m already paying a delivery fee, why should an additional service fee be tacked on? Uber Eats also has a $2 small order fee for orders that are less than $12.
Delivery fees range from $0.49 to up to more than $6, though most fall into the $0.49-$1.49 range. There are also several restaurants that offer free delivery if you spend a certain amount. You’ll recognize these by the green sticker notice across the top of the restaurant’s image.
Uber Eats also has a $25 welcome bonus for newcomers along with other promotions from time to time. And the restaurants generally run some sort of deal like buy 1 get 1 free, order X amount, and get a free gift, or order this many meals and the next one is on the house.
Help & Support
Uber Eats has a small help center on the website and app. You can also reach out to a rep via Twitter or the mobile app.
Uber Eats is a great way to get your food delivered if you just don't have the means to get around or the time to sit around and wait. The app is incredibly well-designed, and the whole ordering and delivery process is very clean and smooth, overall a big positive. The fee structure is a little irksome, but it could be said that that’s the price you pay for convenience. The food comes quickly, there’s loads of variety, and Uber Eats is a pleasure to use.