In a Nutshell
- Convenient ordering, pickup, and delivery process
- Additional perks for various restaurants
- Seamless+ members get free delivery
- Not as many restaurant options as some competitors
- Alcohol not eligible for free delivery
- Service fee is subtly tacked on
- Busy individuals who still want to eat
- People who want to donate to worthy causes
What’s Unique About Seamless?
While part of the massive Grubhub organization, Seamless is not as widespread as some of its competitors. But what Seamless lacks in size, it more than makes up for in quality. For one thing, the website and app are beautifully designed. Everything from the restaurant categories to the menu selection and ordering process is clean, clear, and smooth. I particularly like the way Seamless lists the restaurants available to you. Each one has a category and prominently displayed opening hours. What’s more, each restaurant has ratings based on a five-star system, and you can read real user reviews. In my book, this is worth more than all the marketing gimmicks bigger names invest in.
Additionally, Seamless shows you where you can save by placing deals and promotions at the bottom of each restaurant listing. So you can see that this one offers $5 off your order, this one gives 35% off, etc. Everything is very organized and easy to use.
On top of that, Seamless has a ton of options to choose from. While it doesn’t offer the same massive selection that some other meal delivery services do, you will still find thousands of restaurants ready to deliver to you.
Seamless has a cashback rewards program too. There’s a catch, though. You can only apply the rewards cash to a specific restaurant. So if you order from the same place regularly, this can be beneficial. Otherwise, it might be challenging to work up enough rewards credit to be worthwhile.
Another nice difference that helps Seamless stand out is the donate your change feature. You can opt into this program, and Seamless will round up your order to the nearest dollar amount. Seamless will donate the extra change to worthy causes, including pandemic aid, kid hunger, and more. For every donation you give to No Kid Hungry, Seamless doubles the amount.
How It Works
Ordering from Seamless can happen in minutes, though it might take you longer just to peruse the mouthwatering menus. Your choice. Either way, here’s what you can do to get food fast:
- Sign up for a Seamless account or log in
If this is your first time, you’ll need to sign up for an account. This only takes a minute. Just enter your details (name, email address, street address), and choose a password. If you’re already a member, you can log into your account to see your previous orders and favorited restaurants.
- Choose a food category
To start the ordering process, you can choose from the type of restaurant or food you want to eat. So if you're looking for a healthy salad, American-style hotdog, or a slice of creamy cheesecake, just pick your pleasure, and Seamless will filter out the rest. You can also filter by specific features like order tracking enabled, open now, and free delivery or you can sift out restaurants according to ratings.
- Choose a restaurant and your meal
Click on the restaurant that looks good to you to pull up their menu. One thing I don’t love about Seamless is that not all items on the menu have an image. Who wants to order food without seeing what it looks like first? Of course, this has to do with the restaurant, not Seamless. But it does detract somewhat from the user experience. My advice? Choose a restaurant with pics.
What I do like is all the customization options available. A long menu of options pops up when you select your meal of choice, and you can decide to add things like extra meat, sauces, etc. You can also specify instructions in this section.
- Confirm your order and pay
After that, it’s a quick step to paying for your order and waiting for it to be delivered. Here’s where you can opt into the donate your change program. You can track your delivery on the mobile app with restaurants that have order tracking enabled.
Alternatively, you can choose to pick up your order if you’re in the neighborhood. Call the restaurant when you arrive, and a staff member will bring your order to your car. This is a good option if you want to avoid eating at or entering crowded restaurants or just don’t want to sit around waiting for a waiter to take and prepare your order.
You can get breakfasts, lunches, dinners, desserts, and snacks from Seamless. Here’s a small list of what’s available from this delivery service:
- Bar food
- Coffee and tea
- Fresh fruit
- Frozen yogurt
- Grocery items
- Healthy foods
- Ice cream
- Latin American
- Lunch specials
- National picks
- Pub food
- Smoothies and juices
- South American
Seamless is free to sign up for and use, but you’ll pay a $2.99 delivery fee if you don’t hit a certain marker. But if you upgrade to a paid-for membership, you’ll be entitled to several perks. For one thing, Seamless+ members get free unlimited delivery on orders above $12 from participating restaurants, and there’s not much you’re going to order for less than that. You’ll also get a free pickup meal each month that you are a member as well as exclusive deals. Paid members also get to be part of the rewards program. It’s also worth noting that orders that contain alcohol are not eligible for free delivery even if they are part of the Seamless+ umbrella.
The upgraded membership costs $9.99 per month. So if you order out frequently, this can be a big saving on delivery charges. If you’re on the fence about Seamless’ paid plan, you can test it out for free with the two-week trial. Don’t like it, just cancel.
Help & Support
Seamless has a convenient help center on the website with many answers to commonly asked questions. You can also reach out via live chat or social media, including Facebook, Twitter, Instagram, and YouTube.
Seamless is a good service if you are hungry and want your food delivered (or packed up and ready to go when you arrive). The app is clean and easy to use, and Seamless does a good job showing promotions and savings where you can get them. There is a more limited selection of restaurants, but most users won’t even notice this. And the Seamless perks can add up to savings if you are a frequent user.