In a Nutshell
pros
- Get an offer for your vehicle in minutes
- Get your vehicle picked up from your home
- Accepts trade-ins
cons
- Does not buy leased cars
- Payment issued 2-3 days after pickup
Vroom can be worthwhile if you want to sell your car online and have it picked up from your home.
Vroom at a Glance
Online Offer
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Car Pickup Service
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Same-Day Payment
Personal Information Required
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Trade-In Option
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Optional Add-Ons
- Vehicle service protection (mechanical repairs for up to 10 years or 120,000 miles)
- Tire and wheel protection
- Dent protection
- Key protection
- Windshield protection
Deal Exclusions
- Cannot sell leased vehicles
- Vroom is not available in Massachusetts, Alaska, or Hawaii
Vroom Pricing
Vroom uses an algorithm to determine the price of your vehicle based on its make, model, year, mileage, trim, and condition. Vroom’s offers are comparable to what competing marketplaces offer, but typically lower than what you may be able to get through a private sale. All offers that Vroom makes are non-negotiable, and the company will not match competing offers.
Vroom doesn’t charge any fees when selling your vehicle.
If you buy a vehicle on Vroom, there is a $699 fee for delivering it to your home. You don’t have to trade in a vehicle to buy a car on Vroom. Vroom offers financing through its platform, or you can use your bank to finance a purchase.
How to Sell a Car with Vroom
You can sell a car to Vroom either as a trade-in when buying a new vehicle through Vroom or as a standalone sale. Vroom accepts most vehicles, including those you are still paying off a loan. However, Vroom does not buy leased cars.
In order to sell your vehicle to Vroom, you’ll need to provide your vehicle’s VIN, mileage, and details about trim options and upgrades. You’ll also need to provide details about your loan if you have one as well as your ZIP code and email address. Vroom requires you to fill out a short questionnaire about your vehicle’s maintenance history and current condition.
Based on this information, Vroom will instantly make an offer for your vehicle. The offer is non-negotiable, and Vroom does not price match. Offers are valid for 7 days or 250 miles.
If you accept an offer, Vroom will arrange to pick up your vehicle from your home at no charge. If you are selling your car as a trade-in, Vroom will not pick up your car until after your new vehicle arrives. Vroom issues payment by check 2-3 days after your vehicle is picked up.
Is Vroom Legit?
Vroom is a publicly traded company on the NASDAQ stock exchange, meaning that it is required to make regular financial disclosures and has undergone a detailed financial audit.
However, Vroom has a 1.3-star rating on Trustpilot.
What’s Unique About Vroom?
Vroom stands out from competing online vehicle marketplaces in a few ways.
When selling your vehicle, Vroom makes it easy to compare offers. You have up to 7 days or 250 miles after receiving an offer to decide whether you want to sell, which is plenty of time to collect and evaluate competing offers.
In addition, Vroom will pick up your vehicle right from your house in any state, except Alaska, Hawaii, and Massachussetts, where the platform does not operate. You don’t need to live near a major city or a Vroom car lot to qualify for pickup. The pickup service is free for all vehicle sales.
If you buy a vehicle from Vroom and sell your car as a trade-in, you have an opportunity to test-drive your new car for 7 days or 250 miles. Vroom won’t pick up your trade-in until after this return window has passed, ensuring you’ll still have a vehicle even if you return your purchase.
Help and Support
Vroom offers customer support by phone and email. We got in touch with a representative within a few minutes by phone.
Vroom has a thorough online FAQs page where you can find details about how to buy or sell a car through the platform and how pickups work.
What About the Vroom App?
The Vroom app for iOS and Android allows you to browse Vroom’s vehicle marketplace on the go. You can sort and filter vehicles and set up alerts if you’re looking for a specific make, model, or year. The app also enables you to get an offer for your vehicle for a trade-in or sale.
Bottom Line
Vroom offers thousands of used cars at competitive prices. You can finance a vehicle purchase through Vroom or using your own bank, and Vroom can deliver to 47 states for a fee. Once you receive your vehicle, you have 7 days or 250 miles to try it out.
Vroom also makes it easy to sell your current vehicle on its own or as a trade-in. You just need to provide basic information about your car and its condition, and Vroom will make an offer instantly. All purchase offers from Vroom are non-negotiable.
While Vroom has many useful features, keep in mind that Vroom has many customer complaints and poor ratings, which suggests that Vroom’s purchase process doesn’t always go as smoothly as promised.
FAQs
How long does Vroom take to deliver?
Vroom takes 10-14 days to deliver your vehicle. Your vehicle can be delivered directly to your home.
Can you negotiate with Vroom?
Vroom’s prices and offers for purchasing your vehicle are non-negotiable. Vroom does not price-match if you are considering multiple buyers for your vehicle.
Is Vroom trustworthy?
Vroom is a publicly traded company on the NASDAQ stock exchange and is one of the largest online car marketplaces in the US. However, Vroom has received a high volume of customer complaints.
