In a Nutshell
pros
- No hassle appraisal offer
- Online and offline appraisals
- Comprehensive inspection process
cons
- You could potentially get more money through a private sale
- Limited availability in some areas
CarMax at a Glance
CarMax Pricing
CarMax offers a straightforward, no-haggle model, ensuring transparency and simplicity in transactions. When selling your car to CarMax, you can start by receiving a real offer online or in-store based on your vehicle's details, and that’s good for seven days. If you decide to redeem an online offer, after verifying your car’s condition at a CarMax location, you will leave with payment in hand. An offer will only be adjusted if a car’s condition, use, or history differs from the information you provided. All offers are good for seven days, giving you time to consider.
Selling Details:
- No Charge, No Obligation: CarMax does not charge you for an appraisal online or in-store, and there’s no obligation to sell.
- Immediate Payment: Once you redeem the offer and your car’s condition is verified in-store, you will receive payment on the same day via a bank draft.
- Competitive Offer: Offers are based on your vehicle’s year, make, model, trim, mileage, conditions, and history, as well as market conditions and other factors. The convenience and speed of the transaction are significant advantages compared to a private sale.
How to Sell a Car with CarMax
Selling your car to CarMax involves a streamlined process:
- Online Offer: Start by filling out the form on the CarMax website to get an offer. Enter detailed information about your vehicle, including its mileage, condition, and any optional equipment. (You can also get an offer in-store at any CarMax location, if you prefer.)
- In-Person Verification: Once you’re ready to redeem the offer, visit a CarMax to verify your vehicle’s condition and history.
- Get Paid: Once the offer is verified, you’ll receive payment on the same day via bank draft. You can also choose to trade in and use the sales amount towards purchasing another vehicle from CarMax.
Customer Service
CarMax offers robust customer support through multiple channels, including phone, email, and chat. Their customer service is available during extended hours to accommodate various schedules. Additionally, CarMax provides extensive online resources, such as FAQs and blogs, to assist customers throughout the selling process.
Is CarMax Legit?
CarMax is highly regarded for its transparent business practices and customer-centric approach. It holds a strong reputation with the Better Business Bureau (BBB) and receives positive customer reviews on aggregator sites, which highlight its customer service and straightforward process.
What’s Unique About CarMax?
- Real Offers, Not Estimates: CarMax provides a firm offer online or in person.
- Flexible Selling Options: You can get an offer to sell your car either online or at a CarMax location, giving you control over the process.
- Seven-Day Offer: CarMax’s offers are valid for seven days, allowing time to compare options and make the best decision.
- Express Drop-Off: Skip the hassle — for many transactions, you can reduce your time in-store by starting the selling process at home.
- Immediate Payment: Sellers receive payment on the same day the offer is accepted
Help and Support
CarMax provides extensive customer support options:
- Phone: Available during business hours for immediate assistance.
- Email: For detailed inquiries and support.
- Chat: Real-time support for quick questions.
- FAQs and Blogs: Comprehensive online resources for additional guidance.
What About the CarMax App?
CarMax has a mobile app that allows users to manage their car transactions, including selling their vehicle. The app provides most of the same comprehensive tools and features available on the CarMax website, ensuring a seamless experience whether online or on mobile.
Bottom Line
CarMax offers a unique, customer-friendly approach to selling used cars. Its transparent pricing, seven-day offer, and immediate payment make it a reliable choice for many. While the offers might be slightly lower than private sales, the convenience and security provided by CarMax are significant advantages for sellers.
