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Rodney Garner - Top 10 writer

Rodney Garner

Rodney Garner, a Top10.com writer, brings over a decade of expertise in Technical and Software Support. He's skilled in VoIP, Systems Administration, IT, and Educational Technology. Beyond tech, Rodney serves as an educator and mentor.

Posts by Rodney Garner

WiFi Calling Explained: Benefits, Drawbacks, and Key Features

We've all been in that frustrating situation where an important business call drops due to poor reception. Since I switched to WiFi calling, every con...

A business man making a WiFi Call.

Omnichannel vs. Multichannel Contact Center: Which Is Best for Your Business?

Struggling to choose between omnichannel and multichannel for your contact center? The right model can take your customer service from frustrating to...

Woman in an omnichannel contact center

Grasshopper Alternatives: 5 Similar VoIP Providers & Services to Try in 2024

Recently, I explored the VoIP landscape, seeking alternatives to Grasshopper's budget-friendly phone system. I've seen how the industry pushes boundar...

a woman sitting at a table using a laptop computer

Vonage Alternatives: 5 Best VoIP Providers & Services to Try in 2024

When managing a compact operation, you need to have a flexible tool to ensure seamless interactions with your customers, clients, and teams.

A woman sitting at a desk talking on a headset.

How AI Is Changing the World of Non-Fixed VoIP and How to Get Ahead

AI is changing the future of VoIP by making call routing smarter, improving voice quality in different network situations, and offering customized exp...

Call center representatives learning how AI is changing the world of VoIP.

Fixed vs. Non-Fixed VoIP: Choose the Best Option for Your Business

Effective communication tools are vital to the success of any business, and VoIP has become the go-to option for streamlining these processes.

Call center agent using fixed VoIP.