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FreshBooks Review - Accounting Software

9.1
excellent
Top10.com Staff

In a Nutshell

FreshBooks is an accounting software targeted at the needs of business owners. It offers a free trial of its fully cloud-hosted accounting software.

pros

  • Cloud-hosted solution
  • Optimized for business owners
  • Time tracking invoice integration

cons

  • Limited scope for customization
  • Payroll isn’t a native feature

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FreshBooks at a Glance

Best for: Small business owners that need an accounting system
Price range: From $13.50
Key features: Expenses tracking, estimates, multi currency invoicing
Apps: iOS and Android apps
Integrations: Shopify, Squarespace, Zoom

FreshBooks Ease of Setup and Use

New users need to progress through a basic questionnaire to get set up on the system. The automatic onboarding program asks them for their name, business name, currency, and location. Once this information is registered and saved, any invoices that users create will be automatically populated with the correct details. 

Using FreshBooks is very easy. Users simply click on areas of the invoice where they need to enter information. The style of the invoices created can be customized for color, or built around a template. In order to add a custom logo to the invoice or add line items, all users have to do is click on parts of the document. 

FreshBooks Pricing and Plans

FreshBooks is available on 3 premium tiers. For especially large businesses that need to bill more than 500 clients, custom pricing is available. The pricing per user is as follows:

Tier
Lite
Plus
Premium
Pricing
$13.50/month
$22.50/month
$45/month
Billable clients
Up to 5
Up to 50
Up to 500

Which tier users should sign up for really depends on how many billable clients they need. Additionally, the Plus and Premium tiers provide progressively more features—although all tiers thankfully include smartphone access through the iOS and Android apps, only Plus and Premium support mobile mileage tracking. Those on the Premium plan are able to invite their accountant to the system to simplify the process of compiling tax returns.

FreshBooks Features

FreshBooks contains sections for invoicing, account management, and time tracking. Users can also use the platform to send out estimates and to conduct double entry bookkeeping. 

General Ledger and Expense Tracking

Tracking expenses with FreshBooks is as easy as creating invoices for clients. Users just begin typing the name of the merchant in order to populate the system with the information. Once a record has been created, it will set up a new account for that supplier so that any future payments can be recorded under the one account. Additionally, users can upload receipts directly from their computer. The expense can be marked as cost of goods sold and associated with client costs or marked as a recurrent expense. If it’s an expense that needs to be billed to a client for reimbursement, this can be marked too. Finally, expenses all have to be categorized by choosing from one of the drop down categories. This makes it easy for accounting teams to sort through expenses inputted and to account for them according to various deductibles. 

Invoicing

Similar to creating expenses, setting up invoices in FreshBooks is as easy as clicking fillable fields on the document view screen. Users are also able to capture and log all invoices payable and a dashboard view can quickly compute the sum total of everything owed and owing. Clients that bill their customers on monthly retainers can also set up recurring invoices for a fixed amount which can be set to issue on a predetermined date or day every month. 

Users can also connect their bank to the system in order to automatically capture inbound and outbound payments. FreshBooks supports more than 14,000 financial institutions including many major American banks including Bank of America, Wells Fargo, and Citibank. Paypal and American Express can also be integrated. 

FreshBooks Integrations

FreshBooks integrates with a number of tools designed to make recording online accounting transactions even easier for users. These include:

  • Shopify: Shopify is a favorite go-to for Ecommerce retailers that want to set up online stores without the hassle. Using the FreshBooks-Shopify integration, storeowners can easily generate and send professional looking documentation.
  • Squarespace: Squarespace makes designing attractive looking websites incredibly easy. By integrating FreshBooks with Squarespace, store owners can automatically sync clients and orders to FreshBooks.
  • Zoom: FreshBooks users can easily attach meetings minutes from Zoom 
  • Gusto: If users want to process payroll transactions using Gusto, then they can connect this information with FreshBooks in order to make sure that the transaction amounts are automatically synced and updated in the FreshBooks accounting system. 

FreshBooks Mobile Apps

FreshBooks has apps for Android and iOS. These apps provide customers with the ability to create and import transactions, invoices, and expenses while on the go. For mobile mileage tracking, however, users will need to be on the Plus or Premium plan. One of the main advantages of using the mobile apps is that users can easily scan and append receipts to the system. At the time of writing, the Android app has a 4 and a half star rating on Google Play after more than 2,000 installations. 

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FreshBooks Customer Support

If users need to reach out for help, then they can do so by contacting FreshBooks’ support team. FreshBooks has clustered a variety of resources through its online support center which includes lots of helpful documentation for everything from invoicing through to creating expenses and generating reports. 

The most effective way to get in touch with the team is by clicking on the ‘Submit Request’ button. Additionally, FreshBooks support can be reached by phone. The team is well known for its commitment to answer the phone within 2 rings. Finally, in addition to ticket-based and telephone support, users can send an email to the support address in order to receive help with the product. 

Bottom Line

FreshBooks is an invoicing, expense tracking and accounting software that is perfect for business owners with a lot of clients to bill. The system can be scaled to support billing more than 500 clients but remains extremely user friendly with users only having to click on a fillable document to begin populating documents for clients.

Top10.com's editorial staff is a professional team of editors and writers with dozens of years of experience covering consumer, financial and business products and services.

FreshBooks customer reviews

Based on 28 reviews

Ease of use

Brand satisfaction

Value for money

Service quality

Top Reviews

Ease of use

Brand satisfaction

Value for money

Service quality

8 months ago

The software is very intuitive and reasonably priced. They have outstanding customer service and proper documentation to help use the software properly.

8 months ago

I had a good experience using this service, and I would use them again in the future.

8 months ago

Not my favorite product to use. Easy to use and navigate, would recommend to a friend - just not my favorite lay out.

8 months ago

It is very good accounting software and it definitely helps to add numbers and do accounting services.

8 months ago

Easy set up and very easy to use. Able to integrate with other software. The overall experience was very positive.

9 months ago

It makes me feel less stressed when doing accounting tasks in the workplace .

9 months ago

Freshbooks makes it super easy to invoice clients, make professional looking invoices, and easy to withdraw to your bank account. All my clients are actually really impressed when they get an email from me and I love the options to allow the client to break up payments.

8 months ago

I like it, kinda pricey month to month tho. If your needs are not complicated it may not be worth it. It is very modern though.

9 months ago

For Freshbooks I would really appreciate it if we could have easier use. I find it challenging for being my age so I can't image people who are older being able to easily understand it. But the rest of categories for Freshbooks have been very strong in my book and would recommend.

9 months ago

Freshbooks is like the accountants for dummies equivalents. Basically saves me time and makes me money so I have no complaints.

9 months ago

Access over 200 templates in the Microsoft library, so you don't have to create them from scratch. You can customize the template to include your company logo and as many rows and columns as needed to collect the information you want to track. With FreshBooks, your team will have access anytime, anywhere.

10 months ago

I'm no expert, so I rely on software that can guide me through certain processes. Freshbooks did a very good job, so far as I can tell, of helping me feel in control of something I had little experience with.

10 months ago

They are easy to use and have good customer service when needed and update the system when needed.

a year ago

Freshbooks is a decent software. I found it to be a bit more than what I currently need to support my small startup. I only did a trial and decided to go back to what I was using. Maybe I will give it another go in the future.

a year ago

I enjoyed using the service for awhile but I no longer run a business that requires me to use it. I honestly did not find much value in it personally and often times I just performed tasks manually instead of the Freshbooks.

a year ago

It was a good service with no problems - I used it before and it was good.

a year ago

They are great for self-employed accounting. Services when you need to do everything yourself. It is also a cheaper more professional option then other brands.

8 months ago

Freshbooks is okay, but I have other favorites for accounting. It is pretty user friendly though.

9 months ago

We use Freshbooks for our business invoicing. I enjoy the interface for creating invoices but most of our government clients don't accept online invoice links nor pay them with credit cards, which increasingly the interface seems to emphasize.

9 months ago

Well it wasn't easy to use at all. I couldn't complain about the price because the version I used was free.

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FreshBooks