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Avalara Review​

Automated tax compliance for growing businesses and global sellers
By Top10.com StaffBy Top10.com Staff -
Last Updated: Apr 29, 2025
logo-AVALARA
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Price
On request
Bank account integration
Yes
Live support
Yes

In a Nutshell

Avalara is a cloud-based platform that automates tax calculation, reporting, and filing for businesses operating across multiple regions. It supports a wide range of tax types and integrates with over 1,200 business systems, including accounting software, ecommerce platforms, and ERPs, to simplify compliance.

Price
On request
Bank account integration
Yes
Live support
Yes

Avalara Pros & Cons

PROS

Comprehensive Tax Compliance
Extensive Integrations
Scalable Solutions

CONS

Lack of Pricing Transparency
Integration May Require Technical Support

Top Avalara Reviews

NS
NSM
EORI Tax set up
We faced a time-constrained EORI setup, which had been delayed initially by Avalara and then further by overseas government admin. However, Avalara’s support — especially Naima — weathered the storm and got it sorted for us just in time for what we needed. So many thanks, Naima!
MC
Mary Calcagnini
Hello,
Hello, Today, I contacted Avalara for the first time and Alesha Meshram assisted me. She was wonderful! She was patient, professional, and did a great job of helping me navigate the website. She is very knowledgeable. I had submitted a couple of cases and receive what seem like a "cut and paste" replies, which was not very helpful, as all matters are not the same. Avalara is very lucky to have her on staff.
Mobility Parts
Avalara Europe’s support
Working with Avalara Europe’s support team has been nothing short of outstanding. From the very first interaction, their professionalism, responsiveness, and deep expertise in European VAT and compliance have made a real difference to our business. What sets Avalara apart is not just their technical knowledge, but the human touch they bring to every conversation. Their support agents are proactive, clear in their communication, and go the extra mile to ensure issues are resolved quickly and thoroughly. Whether it's navigating complex VAT filings, clarifying regulatory changes, or configuring cross-border tax automation, they've been a rock-solid partner. We’ve never felt like just another ticket number — the team takes ownership, follows up consistently, and even anticipates needs we hadn’t thought of. That level of care is rare, and it’s exactly what makes Avalara a trusted part of our operations. If you're looking for a partner who truly understands the challenges of European tax compliance and offers world-class support to match, Avalara Europe is the gold standard.
See all Avalara reviews

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Avalara Avalara Visit Site

At a Glance

Key Features: Automated tax calculations, returns filing, exemption certificate management, international tax solutions, extensive integrations.

Support: Phone, email, and live chat support available; support hours are Monday–Friday, 8:00 a.m.–6:00 p.m. PT.

How to Get Started
To begin using Avalara, businesses can visit the official website and fill out the "Get Started" form, providing information about their business to receive tailored assistance. Alternatively, they can call Avalara at (877) 224-3650 to discuss their sales tax compliance needs directly with a representative.

Special Features

AvaTax: Avalara's flagship tax calculation service that automates sales and use tax calculations

Returns & Reporting: Automates the preparation and filing of tax returns, ensuring timely compliance.

Exemption Certificate Management: Manages tax exemption certificates to maintain compliance and reduce audit risk.

International Tax Solutions: Handles VAT, GST, customs duties, and import taxes for businesses operating globally.

Business Licenses: Provides licensing and registration services across the U.S., simplifying the process for businesses.

Customer Service

Avalara offers multiple support channels, including phone, email, and live chat. Support hours are Monday–Friday, 8:00 a.m.–6:00 p.m. PT. Customers can also access the Avalara Knowledge Center for self-service support, including how-tos, troubleshooting, and more.

Is it Reliable?

Avalara is recognized as a leader in tax compliance automation, with a robust platform that supports businesses of all sizes. Its extensive integrations and comprehensive tax solutions make it a reliable choice for managing tax compliance.

How to Cancel or Pause a Subscription

Customers can easily cancel their subscription by submitting a completed cancellation request form to mylodgetaxcancel@avalara.com.

Is There an App?

Avalara offers integrations with various platforms, including QuickBooks Online, allowing users to access Avalara's services through their existing applications.

Pricing and Plans

Avalara's pricing varies based on the products and services purchased, the number of business applications integrated, the volume of sales transactions processed per month, and the number of jurisdictions where sales tax is being collected and remitted.

Avalara Avalara Visit Site

Bottom Line

Avalara provides a comprehensive suite of tax compliance solutions suitable for businesses of all sizes. Its extensive integrations, scalable solutions, and robust support make it a strong choice for businesses seeking to automate and streamline their tax compliance processes.

Top10.com's editorial staff is a professional team of editors and writers with dozens of years of experience covering consumer, financial and business products and services.

Avalara reviews

Average • Reviews 451
on
Excellent
68%
Great
7%
Average
1%
Poor
1%
Bad
23%
Sort by
NS
NSM
56 years ago
EORI Tax set up
We faced a time-constrained EORI setup, which had been delayed initially by Avalara and then further by overseas government admin. However, Avalara’s support — especially Naima — weathered the storm and got it sorted for us just in time for what we needed. So many thanks, Naima!
MC
Mary Calcagnini
1 week ago
Hello,
Hello, Today, I contacted Avalara for the first time and Alesha Meshram assisted me. She was wonderful! She was patient, professional, and did a great job of helping me navigate the website. She is very knowledgeable. I had submitted a couple of cases and receive what seem like a "cut and paste" replies, which was not very helpful, as all matters are not the same. Avalara is very lucky to have her on staff.
Mobility Parts
2 weeks ago
Avalara Europe’s support
Working with Avalara Europe’s support team has been nothing short of outstanding. From the very first interaction, their professionalism, responsiveness, and deep expertise in European VAT and compliance have made a real difference to our business. What sets Avalara apart is not just their technical knowledge, but the human touch they bring to every conversation. Their support agents are proactive, clear in their communication, and go the extra mile to ensure issues are resolved quickly and thoroughly. Whether it's navigating complex VAT filings, clarifying regulatory changes, or configuring cross-border tax automation, they've been a rock-solid partner. We’ve never felt like just another ticket number — the team takes ownership, follows up consistently, and even anticipates needs we hadn’t thought of. That level of care is rare, and it’s exactly what makes Avalara a trusted part of our operations. If you're looking for a partner who truly understands the challenges of European tax compliance and offers world-class support to match, Avalara Europe is the gold standard.
Jo
John
3 weeks ago
Great VAT Support
While it seems you have to be a VAT specialist to use the Avalara import tool, I can't fault the support staff. Patricia and others have been on hand responding to my requests well within a 24 hour period. They have been able to provide support on our unique situation transporting goods from CH via DE to EE under DE registration, which is not a standard service.

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