Here’s the cheat sheet to solve any technical issues that may arise in the process of building a website.
Get The Technical Support You Deserve
When faced with a challenge, the first thing you should do is refer to the largest community out there filled with people in your same boat—the internet. Whether referring to Google or social networks, these should be your first stops.
Googling your question is a surefire way to find hundreds of comments, responses, tip and tricks from people just like you. Google is so great for answer-seekers that you can spend hours looking through different people's responses and opinions. But, as great as it may be to have a plethora of answers, it can be overwhelming at the same time. Reading through hundreds of differing opinions is anything but enjoyable.
If Google doesn’t perform, refer to the Facebook page or Twitter feed of the company behind your website builder.
Other people using the same builder most likely have similar questions, and they are likely to be asking them directly on the company’s social media profiles. Browse through the feeds in search of your particular question and if you don’t see it, feel free to post it. Companies often respond quickly to questions they receive on social media, like Facebook and Twitter, because they are public—so if you want your answer and you want it quickly, give the social media route a try.
Plus, it’s entirely possible that someone who doesn’t even work for the company will spot your question and help you out with the answer.
If You Still Haven’t Found Your Answers
Don’t worry if scanning the pages of Google and stalking the company's social media feeds hasn’t worked; there are still more ways of figuring out the problem.
The next place you’re going to want to check is the company’s FAQ (Frequently Asked Questions) page. Almost all website builders have a page like this dedicated to answering the most popular questions. The page may be called Support or Forum, and they make sure that the most common website issues are reflected in their questions and answers. Nine times out of 10 you will discover the answer to your website issue there, especially with in-depth sites such as Wix.
Another great resource for discovering answers, similar to the website's FAQ page, is the company’s blog. Not all companies have a blog, but if they do, it is a great place for informal advice about your website. Because the company is writing it themselves, it usually talks about best practices and ideas on how to make your website awesome so that it stands out among the others. The company blog is also a way to find out about updates and new innovations within the world of website builders; so the blog is definitely worth keeping an eye on.
So you’ve tried Google, social media, the company’s FAQ page and blog to no avail—it’s time to pull out the big guns and phone it in. Not all, but many companies offer a phone hotline that you can call when in need of technical assistance. This can be a great way to get your questions answered, but only if you get someone on the other line. It can take a while to actually speak to someone, so this method is only recommended after you have tried everything else and you are all out of options. With that said, some companies do offer fast and friendly support on the phone, including SiteBuilder.com.
Some Sage Advice
There are some things that we wish we could tell every prospective website builder. Take this advice now, to avoid massive problems in the future.
First and most importantly: back it up. This is for anything you do, from any changes you make to any files you import. You do not want to be halfway through an incredible project, only to have everything disappear. This sometimes happens when your theme updates automatically, or if you’re not using a reputable hosting service. It can be caused by a number of factors so just make sure you are backed up.
Second, test your website on all browsers, and do this early on in the process. There’s nothing worse than getting to the end of a project, and then testing on a different browser only to realize that your pristine website looks like a Picasso. Critically of course, make sure that it looks great on mobile. It’s incredible how many companies forget this important step.
Finally, optimize, optimize, optimize. Having a site that isn’t optimized is almost useless. So, if you’re putting effort into a site, make it worth your while. To ensure that it loads quickly and smoothly, get rid of any huge images, or at least compress them. Also, make sure you’re optimized for SEO, and upload your sitemap to the big search engines so that they will index you correctly, and customers can find you. Don’t forget to put in your analytics tools as well (such as Google Analytics), and the Facebook pixel if relevant.
A Technical Headache-Free Life
Building your own site is a process and technical glitches are just hurdles on your way to success. Next time you run into a technical issue or cannot get rid of that error message on your screen, try finding the solution using one of the many methods we suggested - it works for others, and it will work for you.