The listings featured on this site are from companies from which this site receives compensation. This influences where, how and in what order such listings appear on this site.

Top10.com is a free online resource that strives to offer helpful content and comparison features to our visitors. We accept advertising compensation from companies that appear on the site, which impacts the location and order in which brands (and/or their products) are presented, and also impacts the score that is assigned to it. Company listings on this page DO NOT imply endorsement. We do not feature all providers on the market. Except as expressly set forth in our Terms of Use, all representations and warranties regarding the information presented on this page are disclaimed. The information, including pricing, which appears on this site is subject to change at any time.

Costco Online Grocery Review

Sarah Pritzker

In a Nutshell

Costco is known for its bulk packaging and great savings, and the online grocery delivery service just adds in the convenience element. Costco has free shipping over the minimum threshold and same-day and next-day delivery options in select areas. You can get a handy 2-hour delivery window as well. Costco also has a great rewards program that gives 1%-4% rewards on various items and outside store purchases like gas and travel.

pros

  • 2-hour window for delivery
  • Rewards program for members
  • Can shop as a member or non-member

cons

  • Checkout is confusing if you want same-day (diff site)
  • Free delivery threshold is high and not available everywhere
  • Non-members are charged a 5% fee

Costco Costco Visit Site

Costco at a Glance

Services offered: Online grocery shopping and delivery

Price per delivery: 2-day free shipping above $75-$100 depending on items, $9 otherwise

Delivery options: Same-day, 2-day

Subscription options: Membership (standard and premium)

What’s Unique About Costco?

Costco boasts some 2,000+ products, though not every item is available in all areas. With household essentials like laundry and cleaning supplies, paper goods, pantry favorites, and bakery goods, Costco has a great variety of brands you probably already love. There’s also an entire section of Kirkland Signature groceries for those staples you can’t live without. Costco also has perishable items, including meats, dairy products, and seafood.

Another thing that is special about Costco is that it offers a rewards program for its members. You can shop as a non-member if you want, but you’ll save 5% if you sign up for membership. There are two membership options, and the Citi Visa card gives you rewards points for every purchase you make. Here’s how that works:

  • 4% on gas purchases up to $7000 annually 
  • 3% on restaurants and travel purchases when eligible
  • 2% on eligible Costco purchases
  • 1% on all other purchases

So, if you shop frequently, the card may be a useful way to save. 

Costco also lets you make shopping lists to keep your shopping experience more organized, and there’s the ever-convenient reorder feature. 

How It Works

Shopping with Costco is much like any other online shopping experience. Here’s how to make it happen:

  • Create an account or log in

Before getting started, you’ll need to create an account if you don't have one already. This is just a quick step (choose a password, enter your email address). If you have a Costco membership or Citi Visa card, you can enter your membership information or purchase one on the spot. You can also shop as a non-member, but you’ll be charged a 5% surcharge (bummer).

  • Shop away

Now you can start the shopping process. Costco grocery is broken up into intuitive aisles like paper and plastic products, snacks, pantry and dry goods, beverages, and meat, poultry, and seafood. So you can quickly jump to the section you are looking for. Costco also has good filters, including price range, brand, dietary feature, and delivery options. As you go down your list, put the items you want into your cart.

  • Check out

When you’re finished shopping, go to your cart to check out. Side note: Costco has a convenient “Add to List” button next to each item in your cart, so you can start creating your own shopping list of items that you know you’re going to order repeatedly. Then, when you’re ready for a new purchase, you can just go to your list, press add to cart, and quickly have those items already on their way without having to search for them again. You can even specify amounts.

If you haven’t reached the free delivery threshold, you’ll see the total that includes the shipping fee. Enter your delivery details and payment method to continue. Finally, you can choose your delivery option. You can choose the day and time slot that is available. One thing I really love is that Costco gives you a two-hour window for delivery. So you only have to be around during that two-hour window.

By the way, if fast delivery is important to you, you can even filter by Same Day Items to see a list of which items are available with that service. This ensures that you are only shopping for items that you know can be delivered on the same day. There is a minimum order of $35 on certain categories like fresh foods and frozen products.

Pricing

Costco is a wholesale warehouse. So you know you are getting some good discounts when you enter the store. The same isn’t always true of the online grocery service, though. That’s because the online service often tacks on additional fees for the delivery service itself. So you might not be saving as much as you would if you walked into the store and bought things directly. 

That being said, Costco is still a wholesale warehouse and does have competitive prices on its products, even the online ones. Additionally, you’re paying for the convenience and time saved by not having to go into the store and wait in a line to checkout. 

In terms of membership fees, Costco doesn’t require you to be a member to shop online as some grocery deliveries do. As mentioned, you will be charged a service fee if you aren’t a member, though. Alternatively, you can sign up for a membership plan. There are two options:


Gold Star
Gold Star Executive
Price for annual membership
$60
$120

These are the two for-pay membership options. The standard membership costs $60 a year, and the Gold Star membership is double that. With the latter, you’ll get 2% rewards points and additional discounts and benefits like 3% on all restaurant and travel purchases and 4% back on gas purchases with the Citi Visa card.

Costco offers free delivery, but it is only available starting from $75, and for cold and frozen items from $100. You also can’t get 2-day delivery everywhere in the country (mainly Alaska, Hawaii, and Puerto Rico). 

Help & Support

Costco has a somewhat confusing FAQ section about all the various delivery options and what you can get from each of the different grocery categories. If you have a specific question, you’re better off discussing it with a customer support rep who can answer you directly. Costco has live chat support if you prefer to chat.

Phone Support

1-800-955-2292

Costco Costco Visit Site

Support Hours

Monday - Friday, 5 am to 8 pm PT

Saturday - Sunday, 5 am to 7 pm PT

Bottom Line

Costco has a great range of products, including plenty of brands that you probably buy all the time and discounts to make these purchases easier on the purse strings. I like the categorization on the website; it makes the whole shopping experience a lot smoother. Some of the Costco policies are confusing, like which various delivery options are available on which products. And the 5% surcharge for non-members is a drag. But when it comes to variety, quality service, and membership perks, Costco really piles them on, making it a good choice for online grocery delivery services.

Sarah Pritzker writes for top10.com and is a content writer with years of experience and a keen interest in the vast world of online consumer products. She enjoys helping readers make sense of the options on the market in a variety of fields.

Costco customer reviews

Be the first to write a review

Adjust category ratings

Ease of use

Ease of use

Brand satisfaction

Value for money

Service quality

Brand satisfaction

Ease of use

Brand satisfaction

Value for money

Service quality

Value for money

Ease of use

Brand satisfaction

Value for money

Service quality

Service quality

Ease of use

Brand satisfaction

Value for money

Service quality

Share your experience

People discuss, price, satisfaction level and more.

Write your review

04 Aug 2021

Almost done!

Check that everything's correct, fill in your details, and submit your review!

Anonymous

Ease of use

Brand satisfaction

Value for money

Service quality

Today

Your review will be screened by our team
Whoo-hoo!
Thanks, we love getting your feedback