Expert Review

Customer Reviews

Better.com Review

27 reviews

In a Nutshell

Better.com is an online resource for finding and originating mortgage loans. It has educational resources and non-commissioned staff, no lender fees and a variety of loan options available.

pros

  • No origination or lender fees
  • Many different fixed and variable rate loans
  • Fast approval process

cons

  • Closing costs can be quite high
  • No VA, or USDA loans
  • No HELOC or Texas cash-out mortgage

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Better.com at a Glance

Loan Types

Home purchase, refinance

Featured Loans

Fixed, adjustable rates, conventional and jumbo

Repayment Terms   

From 3.75% APR on 15-year loans

Down Payment

3-5% minimums

Credit Score

620+

Best for

No-cost mortgages with great rates

Direct Lender or Marketplace 
Direvt lender

Overview

Better.com is an entirely digital mortgage platform that prides itself on helping homebuyers and homeowners find purchase or refinance loans based on your:

  • Goals

  • Affordability

  • Transparency

The online application is simple and can be completed in minutes. Once a borrower completes and application, they have access to a suite of resources designed to help them pick the right loan at competitive prices. These tools include

  • A personalized rate too

  • A dedicated non-commissioned loan office

  • A customized loan estimate

  • An automatic discount finder

  • Expert-written content designed to help borrowers navigate the process

Plus, all of Better's rates are backed by the Better Price Guarantee, which promises that Better won't just match a competing price, but beat it by $1,000. 

Better.com currently doesn’t offer any HELOC loans, or USDA loans. Better does offer Fannie Mae’s HomeReady product, which accommodates 3% down loans and features cancelable mortgage insurance. Additionally, Better customers can choose from a range of fixed-rate and adjustable-rate loan terms with no origination fees, and request a rate lock 24/7.

Best for?

Savings. Better has automated the mortgage process, and in doing so, they have reduced the cost to originate.

Why is that cool?

Better passes savings onto the customer and invests in additional resources to support the customer even before you lock your loan. The bottom line is that Better customers are able to save money on your mortgage and pick the right financing option for you. Better has an intuitive online platform, complemented by non commissioned staff that guides customers through the process starting with how much house they can afford or how much they can save, all the way through to close, jargon-free, with airtight certainty and the best rate possible.

Loan Features

Better offers loans on primary, secondary, and investment residences. There are good range of mortgage loans for both purchase and refinance, with terms from 15 to 30 years for fixed rate loans and 5/1, 7/1 or 10/1 variable-rate loans. Better doesn't charge any origination or lender fees and no commission, and there are no pre-payment penalties on any Better mortgages. Better also offers the option of locking in your rate when it suits you and connects you with a single loan officer once you've finished the pre-approval process.

  • No origination fees or lender fees

  • No commission

  • Wide range of loan terms and rate options

  • Fast response

  • Dedicated loan officer

  • Rate lock on demand

The Application Process

Better.com's application process is entirely online and takes only about 3 minutes for house hunters who are just looking for basic pre-approval, although the website indicates that it takes up to 2 hours if you are shopping for a home and 30 minutes if you've found a specific property to buy. The application for refinancing takes just 3 minutes.

Once you’ve answered basic questions about your financial situation, home equity, or prospective property, you’ll be sent an initial loan estimate and connected with a dedicated loan officer for more in-depth support along the way. Once you’ve carried out a list of tasks which you’ll receive with your loan estimate, you’ll be able to request to lock in a rate. Better usually closes on a mortgage loan within 3-6 weeks after rate lock, often 10 days faster than the industry average.

Pros and Cons

One of the biggest advantages at Better.com is that the loan approval process is fast. You can complete the application online in 3 minutes, get an initial loan estimate in seconds, and score a complete loan approval within 24 hours. Better is able to offer clear terms and rates for each of the 3 fixed-rate and 3 variable-rate mortgage products. Better also offers refinancing with the same speed and clarity.

However, because Better only focuses on residential mortgages, there are no VA, or USDA loans available, nor any commercial or construction loans. If you want a specialized mortgage product, you'll need to go elsewhere. Better also doesn't offer other refinancing options like a HELOC or home equity loan, or a Texas cash-out loan.

Loan Terms- The Bare Basics

Better offers 3 different fixed-rate mortgages and 3 variable-rate mortgage products. Each mortgage is available as both a regular and a jumbo loan.

Better will finance the purchase or refinance most types of residential property, including

  • Multi-family home

  • Planned unit development

  • Condominiums

  • Second homes

  • Investment property

You can get a cash-out refinance loan or a standard refinance loan, but no HELOCs or home equity loans and no Texas cash-out loan. Commercial property, construction loans, and VA, and USDA loans are not on offer.

Better only offers mortgage loans to borrowers with a credit score of 620 and above, and also carries out an appraisal before making a final loan offer. Better will carry out a soft credit check before sending your initial loan estimate and a second, hard credit check when you decide to continue with your loan application. Better doesn't insist that borrowers use an escrow account, but it does note that usually, escrow account holders get the best rates.

Loan Requirements

In order to take out a loan with Better, you’ll need:

  • A credit score of 620 or above

  • To be age 18 or over

  • To be a US citizen or permanent resident

  • To live in 1 of the 13 states where Better operates or Washington, DC

  • For refinancing, to own an eligible residential property with sufficient equity

  • To plan to buy a residential property that is not mixed-use, manufactured or modular, a co-op, or a multi-family home of more than 5 units

Repayment Terms

Better’s fixed-rate loans for purchase or refinance have terms of 15, 20, or 30 years. Variable-rate loans are on offer in 5/1, 7/1, and 10/1. Buyers who want a mortgage with a shorter term might find this frustrating, although since all of Better’s loans have no prepayment penalties, you can pay the loan back sooner if you’re able to.

Average closing costs are:

  • $3,598 in third-party fees for a purchase loan

  • $1,824 in third-party fees for a refinance loan

Help & Support

Better offers a single, dedicated loan officer to every applicant to help you through the loan process. In general, you can get in touch with Better’s customer support by email at hello@better.com, via phone, or schedule a convenient time for a representative to call you back using the online form. Both your loan officer and general customer support are available from 9am to 9pm ET Monday-Thursday, 9am to 6pm ET on Friday, 12pm to 4pm ET on Saturdays, and 12pm to 6pm ET on Sundays.

Better offers plenty of information on the website with an easy to find and easy to navigate FAQ section and lots of educational resources.

F.A.Q

  • Will Better service my mortgage? 

No, once your loan is funded, Better transfers your loan to an investor. The quality investor will provide you with the right loan type and servicing for your financial situation. You will still have your Better.com loan officer to assist you with any questions or concerns. 

  • Does Better offer commercial or construction loans? 

No, there are no commercial construction loans at this time. 

  • What is the Better Price Guarantee?

Better promises to beat any competitor's quote by no less than $1000 or it will pay you $1000. 

  • How does Better decide my mortgage rate? 

Your rate quotes are determined based on a range of factors, such as the property you are interested in, your credit history, and market conditions, insuring the best possible rates and choices for you from a variety of investors. 

Summary

In short, Better.com is a fast mortgage lender with a useful range of purchase and refinance mortgage loans for residential properties. The speedy loan approval process, dedicated loan officer, and zero origination and lender fees make it an attractive choice for homeowners looking to refinance and homebuyers looking to purchase a first or second home. Customer support is a core focus of the business and customers can reach a licensed loan officer 7 days a week. The website is easy to use and provides clear information. 

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Physical Address

Better Mortgage Corporation

459 Broadway FL 5,

New York, NY 10013

Michael has worked in personal finance for over 20 years, helping families reduce taxes, increase their income, pay down debt and save for retirement. Michael is passionate about personal finance, saving money, and all things geeky.

Better.com customer reviews

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08 Jul 2020

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Top reviews

B***I, CA
5 months ago

Ease of use

Brand satisfaction

Value for money

Service quality

The website is easy to use, and I've had no problems using it. They provided a rate that day, which we use when searching for a home.

D****n, AZ
9 months ago

Better is a direct lender dedicated to providing a fast transparent and online mortgage experience/

B***e, IA
6 months ago

It was pretty easy to use the website and I was able to get exactly what in regards to a mortgage. I would recommend to others if they need a mortgage or re-finance their current one.

C*****s, TX
9 months ago

Better.com offers the best value for money and they are very resourceful and competitive compared to other lenders.

E*******h, WI
5 months ago

Easy process and it was not stressful. Very helpful. Application process was easy and convenient. Would recommend to others!

A**a, SC
6 months ago

They are a very good and a very dependable company. They always put the customers first. They are great,

B*n, CA
6 months ago

Better.com provides loans without extra fees. The process is mostly online, but there is a customer service rep that helps with the process. We received a quote form them, but ultimately went with our bank because we got a better rate.

L**n, CA
6 months ago

It is a good company and they offered the services I needed in my situation but there are better services and companies that provides a quality plan or offer overall I chose them because of a friend and he didn't quite explain how they worked so that may had ruined my experience with better.com but still offered a solution and I stuck with it.

J**n, NC
9 months ago

Their rates are great and they really care about their customers they go above and beyond to make sure that their customers are happy

L***h, AZ
8 months ago

I thought the refi process with Better was very easy. I liked the website configuration and the ease of seeing your tasks. Would recommend.

J***n, AZ
9 months ago

Has innovation, lacks customer support but overall easy to use, and customer support is helpful but takes long time to reach

L***y, NJ
8 months ago

I liked that it was easy to access from my phone and computer. They responded quickly and I never had to meet anyone in person. Towards the end they stopped communicating well and my close date got backed up a few days because no one told me I was missing documentation.

S**r, MD
5 months ago

I was looking for a refinance company that had the best rates and good customer service. They explained every step of the process so I could make an informed decision.

A***S, IL
9 months ago

It is easy to use and troubleshooting is easy. I have never had any problems with the technical side of the website when receiving a quote.

B***n, CA
9 months ago

I love the available price and the service that I got in the application process and phone calls.

C***e, FL
7 months ago

I liked that Better.com was easy to use. I did not like the design of the website. I thought that using Better.com was a simple experience for a complicated process.

J***o, NY
5 months ago

This company has great rates and great customer service I enjoy this company very much .

S*****n, OH
9 months ago

Using better.com could have been easier, there was a bunch of unnecessary information required that I felt wasn't needed for the process.

T*****a, MI
5 months ago

Its a great service. Just a little pricy. But I would recommend it to anyone buying a home. They care about customers.

R***S, TX
9 months ago

Easy and safe to use and interesting to use a site that has no extra fees and promotes transparency. Good quality and decent rates.