In a Nutshell
- Available in rural locations
- Unlimited data option
- Lower latency than satellite internet
- Needs line of sight to Rise Broadband fixed wireless access point
- Pricey technical support packages
Rise Broadband at a Glance
Best for (families, students, businesses, etc.): Rural locations
Starting Price: $35/month
Connection Type (Cable, DSL, etc.): Wireless access point
Download Speeds: 25-50Mbps
Coverage (# of states available): 16
Money-Back Guarantee?: 30 days
What Services and Features Does Rise Broadband Offer?
Rise Broadband delivers high-speed internet to 16 US states via a wireless network. Unlike traditional wired broadband services, Rise installs a wireless antenna on your roof that connects to a local access point.
In practice, this is faster than DSL and has much less latency than satellite internet. Rise Broadband’s wireless access point system makes it possible to get high-speed internet even in rural locations. No phone line is required.
Prices, Plans, and Value for Money
Rise’s pricing is relatively consistent across states, but sometimes you’ll pay an extra $5 or so for service. You can choose between 25Mbps and 50Mbps in most areas, but sometimes only 25Mbps is available. Unlimited data costs an extra $10/month.
On top of all the plan fees, you’ll pay a mandatory modem rental fee of $11/month. This fee doesn’t include a router, so you’ll typically pay another $5-$15/month if you rent mesh wireless routers from Rise.
Ease of Use, Hardware, and Setup
Rise Broadband’s relatively unique setup using a fixed wireless connection makes it a bit more complicated to set up than standard cable services. Rise Broadband technicians must perform installation, and you’ll need line of sight to a nearby wireless tower for it to work at all.
Rise Broadband doesn’t supply a router. The technician installs a single network wall socket. If you have more than one device you want to connect to the internet, you’ll need to buy your own router and hook it up. For the less technically inclined, this can be challenging. Considering you must pay $11/month for equipment, one would expect the inclusion of a router.
You do have the option of renting mesh Wi-Fi devices from Rise for an additional $5/month each. Each mesh device acts as a wireless access point in your home. Small homes can get by with just one of these devices.
Rise Broadband Security
Rise Broadband charges extra for support and security services, which together are called Technical Device Care. This service starts at $9.99/month for 24/7 support over the phone for most issues you’re having with your computers or network.
Upgrade to $14.99/month, and you’ll get a package that includes personal online identity protection. $19.99/month gets you a plan with Avira Antivirus, so you have real-time protection from malware and antiviruses.
Rise Broadband Performance
Rise Broadband’s 25Mbps or 50Mbps service is never going to win any speed contests. If you have the option of standard cable in your area, you’ll undoubtedly be able to get a faster plan for cheaper.
But people considering Rise Broadband typically don’t have many internet connection options open to them. Rise Broadband often costs less than half the price of competitors that supply DSL or satellite internet, so it can represent a bargain in many rural locations without better options.
Rise Broadband Customer Service
Rise Broadband has three customer support lines for customer care, technical support, and sales. Technical support over the phone is available Monday to Friday, 5am-10pm MT, and Saturdays and Sundays, 7am-8pm MT.
Live chat is available 8am-8pm every day, but only if you have a Technical Device Care subscription.
Does Rise Broadband require a phone line?
Rise Broadband doesn’t require a phone line, making it a good option for remote locations.
How is Rise Broadband delivered?
Rise Broadband is delivered via a wireless antenna system. An antenna is installed on your roof and pointed at a local Rise Broadband access point. That access point is coupled via wireless to a fiber-optic connection to the internet.
How long does Rise Broadband take to set up?
Service is typically installed within a week of placing an order with Rise Broadband. The installation of the wireless antenna is performed by a professional. It usually takes 2-3 hours to complete the installation.
Rise Broadband is a strong option for rural locations that lack fast internet options. As long as you have a clear line of sight to a Rise Broadband wireless access point, you can get a relatively inexpensive always-on internet connection with no data caps. Though Rise charges extra for equipment rental and technical support, it may be the best option for you if you live in a Rise rural catchment area.