In a Nutshell
pros
- No data caps
- Long contract not required
- Aggressive introductory pricing
cons
- Limited availability
- Big price jump after offers expire
Ease of Use, Hardware, and Setup
RCN supplies a model kit for self-installation. It only takes a few minutes to set up, as it includes just the modem and its connecting cables. After you’ve plugged in your modem, you call an 800 number and follow the prompts to activate your internet connection.
For Wi-Fi connectivity, the modem has the default network name and Wi-Fi password written on a sticker on the base.
RCN Security
RCN sells security software alongside its internet products, including McAfee Total Protection, McAfee Internet Security Suite, and eero Secure+. This software includes an antivirus scanner, ad blocking, VPN, password management, and a firewall, so your network can be well protected from the usual malicious attacks.
None of these security software suites are included in the internet plans, and they cost between $3.95 and $9.99 per month if you buy them from RCN, roughly the same price you’d pay if you bought the software directly.
RCN Performance
RCN performance varies considerably based on state, but it’s overall well above average. In the 2021 Q2 results released by independent speed test company Ookla, RCN offered the fastest average download speed in the District of Columbia and Illinois State. RCN had the fastest average speed in the cities of Washington, DC, and Chicago, IL. On the other hand, Verizon was faster than RCN in Philadelphia, Boston, and New York.
RCN frequently scores highly on customer satisfaction indexes, well above the industry average.
RCN Customer Service
RCN has 24/7 US-based customer service. It has a solid online FAQ and knowledge base, and you can phone the 1-800 telephone support number 24/7.
Live chat is available too, but only from 8 am to 10 pm ET Monday to Friday, and 10 am to 8 pm ET Saturday and Sunday.
FAQ
What does RCN stand for?
RCN stands for Residential Communications Network, a company first founded in 1993 to deliver phone, internet, and TV services in the US.
Is RCN fiber or cable?
RCN offers DSL, cable, and fiber internet products, depending on location.
Does RCN have a data cap?
RCN does not cap data usage on any plan.
Bottom Line
RCN frequently makes it into the top 5 internet service providers nationwide in customer satisfaction surveys, and we can see why. The introductory pricing is excellent, installation is easy, and there’s 24/7 phone support if you need it.
Even when the prices get a colossal hike after the first year, you may decide to keep using RCN for its reliable service and fast speeds. It’s often the fastest provider available in the region, and its no data cap policy makes it a top choice for heavy internet users.
