In a Nutshell
- An affordable option for simple internet users
- Widespread cable network servicing 22 states
- Excellent security inclusions
- No unlimited data options
- Very mixed performance reviews
Mediacom at a Glance
Best for: Casual users
Starting Price: $19.99 per month
Connection Type: Cable
Download Speed: Up to 1000 Mbps
Coverage: 22 US states
Money-Back Guarantee?: 90 days
What Services and Features Does Mediacom Offer?
Mediacom is the USA’s 5th largest cable internet provider, and its services can be accessed by almost 8 million people living in 22 different states—including California, the Eastern Seaboard, Arizona, and a few states in the Midwest. Along with its high-speed cable internet, Mediacom offers cable television and phone services that you might like to take advantage of. Various hardware devices are available for rent or purchase, including modems and routers.
Prices, Plans, and Value for Money
Mediacom offers 4 subscription options, with prices ranging from $19.99 to $79.99 per month for the 1st year. These increase by approximately 50% at the end of your 1st year, and the 2 most expensive plans increase by an additional amount in the 3rd year. There’s a 90-day satisfaction guarantee that enables you to cancel your subscription at any time in the first 3 months if you’re not happy.
Additional fees also apply, including a $10 one-off setup fee. If you rent a modem from Mediacom, you will pay an additional $12 per month, while an optional pair of eero Pro 6 routers costs $10 per month ($6 for additional devices). Additional data use above your allocation is billed at $10 per 50GB.
Ease of Use, Hardware, and Setup
Mediacom’s New Customer Welcome Guide clearly outlines the setup procedure to get your new internet connection up and running. Before you begin, you will need to ensure you have a DOCSIS 3.0 or higher modem.
Mediacom sells these, or you can purchase one from a third-party vendor if you would like to. Alternatively, you can rent one from Mediacom for $12 per month. You might also like to rent an eero Pro 6 router for an additional $10 per month to benefit from powerful Wi-Fi throughout your residence.
Setting up your new internet connection is quite straightforward. Start by following the instructions on your modem to plug it in and configure it correctly. Use an ethernet cable to connect your modem to your computer, open a web browser, and follow the prompts. You shouldn’t have any issues here.
All Mediacom subscriptions come with the Total Defense Internet Security Suite. It offers complete protection for up to 5 devices, securing you against various types of malware and other threats. It’s available for Android, Windows, and Mac devices.
If you choose to rent an eero Pro router as part of your subscription, you will benefit from various other security features. This includes parental controls, content filtering, and proactive protection.
Mediacom’s plans have varying download and upload speeds. Its high-end subscription includes download speeds of up to 1000 Mbps and upload speeds as high as 50 Mbps. However, customer reviews suggest that the company doesn’t always meet these performance targets. In some cases, people report experiencing speeds as low as 20% of the advertised speed.
Mediacom Customer Service
The only way to speak with the customer service team directly is via phone. There are a number of self-help resources, though, including how-to videos, guided tutorials, a selection of helpful articles, and a comprehensive new customer welcome guide.
Does Mediacom have an app?
Mediacom has 4 apps, including home and business communications managers, a streaming app, and an account management app that you can use to take care of your subscription.
Does Mediacom have unlimited internet?
No, all Mediacom plans come with a fixed data allowance ranging from 200GB to 6000GB.
Does Mediacom require a contract?
Yes, all Mediacom plans require a contract, and terms may vary from 1 to 3 years.
Mediacom offers excellent high-speed internet services to residents in 22 US states, and it’s definitely an option worth considering. Some reviews do suggest that it’s difficult to achieve the advertised connection speeds, but even 50% of the 1000 Mbps max speed that’s on offer would be great. The lack of unlimited data will concern some, but overall, we’d recommend checking Mediacom out if you’re looking for a reliable ISP.