In a Nutshell
- Excellent performance across the board
- No data limits
- Very competitive prices
- Availability isn’t great
- Some hidden fees
Hawaiian Telecom at a Glance
Best for: High-speed streaming and gaming
Starting Price: $39.99 per month
Connection Type: Fiber
Download Speeds: 300-940 Mbps
Money-Back Guarantee?: 30 days
What Services and Features Does Hawaiian Telecom Offer?
Hawaiian Telecom offers high-speed fibre internet to select parts of Hawaii. Most large urban centers are well-serviced, but you may not have any options if you live in an out-of-the-way area. Low-speed phone-line connections are available in most of these areas, but these are very slow and not really worth considering.
Prices for Hawaiian Telecom’s high-speed internet start at $39.99 per month for the first year. The minimum upload and download speeds are 300 Mbps, making this an excellent choice for gamers and those that enjoy streaming a large amount of content.
Prices, Plans, and Value for Money
Hawaiian Telecom offers 4 high-speed fiber internet plans. Introductory prices range from $39.99 to $74.99 per month, but you can expect these to increase following your initial subscription term. All plans come with upload speeds up to 300 Mbps, while download speeds vary from 300 to 940 Mbps. Unlimited data is available across the board.
What Hawaiian Telecom doesn’t openly advertise is its hidden fees. For example, the 300 Mbps plan has a $35 activation fee attached, although this is waived with the other three subscription options. All plans come with an additional $8.99 gateway fee, along with “taxes, surcharges, and other fees.” There’s a 30-day money-back guarantee, but this excludes non-recurrent initial charges.
Ease of Use, Hardware, and Setup
The exact process involved with setting up your new Hawaiian Telecom internet connection will depend on your location and the infrastructure you already have. You will require a fiber-compatible modem of some description and a router.
Usually, Hawaiian Telecom charges a $35 activation fee. At the time of writing, activation was free for subscriptions above 500 Mbps. In all normal cases, activation can be completed remotely, which means that you will be able to get online in a short amount of time and with little fuss.
Hawaiian Telecom Security
Hawaiian Telecom works with cybersecurity company F-Secure to deliver excellent security solutions to all internet subscribers. The Hawaiian Telecom SafeGuard program is designed to protect every aspect of your digital activities. Standout features include the ability to use a master password to log in to any account, excellent antivirus and anti-malware tools, real-time browsing protection, and parental controls.
Hawaiian Telwecom Performance
All four of Hawaiian Telecom’s high-speed plans come with a 300 Mbps upload speed. Download speeds vary from 300 Mbps to 940 Mbps. Overall, online reviews seem to suggest that the speeds people are experiencing are close to the advertised speeds. There are a small number of poor reviews touching on low speeds, but these are few and far between.
Hawaiian Telecom Customer Service
Hawaiian Telecom offers 24/7 technical phone and email support. It also claims to offer 24/7 live chat through its website, but we were unable to find a time where there were any support agents online. There are a small number of how-to articles and guides, but these tend to be quite basic. The FAQ section is short but informational, and there’s a number of setup guides to help you get your new internet connection up and running.
Does Hawaiian Telecom have a data cap?
No, all Hawaiian Telecom subscriptions come with unlimited data.
How do I cancel my Hawaiian Telecom service?
The easiest way to cancel your service is to call the company’s technical support team and ask them to help you cancel.
Is Hawaiian Telecom fiber optic?
Yes, Hawaiian Telecom’s high-speed internet connection is delivered through a large fiber network to ensure optimal performance at all times.
If you’re looking for a reliable high-speed ISP in Hawaii, Hawaiian Telcom might just be your best option. It offers a range of fiber-optic internet connection options, with speeds ranging from 300 to 940 Mbps. Prices are competitive, past customer reviews regularly mention reliable performance, and there’s an excellent built-in security suite. There are a few hidden charges, and it’s not available across the entire archipelago, but overall, Hawaiian Telecom stands out as excellent.