In a Nutshell
- Good remote support
- Unlimited data if you also choose a TV package
- Whole-house WiFi coverage
- Limited availability
- Monthly usage limits with charges for overuse
BendBroadband at a Glance
Best for (families, students, businesses, etc.): Families, businesses
Starting Price: $39.95/month (business plans)
Connection Type (Cable, DSL, etc): Cable, Fiber
Download Speeds: 100-1000Mbps
Coverage (# of states available): 1—Oregon
Money-Back Guarantee?: 60 days
What Services and Features Does BendBroadband Offer?
BendBroadband offers high-speed internet services for residential and business use. Residential customers can also get whole-home WiFi, TV services powered by TiVo, and home phone packages through the provider.
Besides this, BendBroadband sells remote PC support services and an internet security package designed to protect your devices from malicious software and viruses.
BendBroadband offers similar options for business customers, but with more options for faster Fiber services.
Prices, Plans, and Value for Money
Specifically looking at internet service, BendBroadband has three plans for residential use and three plans for businesses. To get residential pricing for your area, you must first check availability on the BendBroadband website.
Cable internet for business starts at $39.95/month. Business plans require a two-year contract.
Ease of Use, Hardware and Setup
BendBroadband supplies modems that are pre-activated for service. Installation is a matter of following the instructions to plug in your modem and set up your wireless network using the wireless connection key printed on a sticker on the back of the modem.
BendBroadband Technical Support is available over the phone to help with this setup. Though you can use your own modem, only the modem supplied by BendBroadband will be supported by technical support.
BendBroadband offers an internet security package that includes real-time protection against malicious software. You get software for your Windows, Mac, and Android devices that performs virus and malware scanning. It also adds a service called Banking Protection, which adds an extra layer of security to internet banking transactions.
Most of these security features are simply rebranded versions of software from F-Secure. We’ve tested F-Secure antivirus products in the past and they’ve performed well at detecting malware and lowering the chance of malicious attacks over the internet.
BendBroadband charges $6.50 per month for this service, but it might be useful to note that you could purchase it for the equivalent of $3.33/month directly from F-Secure.
BendBroadband states that the expected speeds should be considered the maximum and that actual speeds will vary. There are no guarantees of minimum speeds on either residential or business packages, but if you are not receiving the indicated speeds, you can cancel your service without any termination charge.
BendBroadband users are split on the service’s speed and reliability. Performance seems to be highly dependent on location, with some users reporting very poor speeds while others demonstrating excellent upload and download rates.
While BendBroadband is advertised as an unlimited service, it does indeed have monthly usage allowances that vary based on the package you choose. Be aware that going over your monthly usage allowance can incur a $10-$30 charge, depending on how much data you use.
BendBroadband Customer Service
BendBroadband offers a range of customer service options. Support tickets have a turnaround time of 3 business days. You can also phone BendBroadband for sales and accounts queries during business hours from Monday to Saturday. For technical queries, you can call BendBroadband technical support 24/7.
On top of this, BendBroadband offers a paid remote PC support service for $12.95/month. This is an all-encompassing technical support channel you can call on for support with any of your devices, such as setting up printers on your wireless network or optimizing a slow PC.
Who owns BendBroadband?
BendBroadband is part of TDS Broadband Service LLC, which is part of TDS Telecom.
Does BendBroadband have Fox News?
Yes, Fox News is included with all BendBroadband TV subscriptions.
Does BendBroadband have an app?
BendBroadband has a free app for streaming TV that’s included with all BendBroadband TV subscriptions.
BendBroadband’s internet, phone, and TV products are reasonably priced, but the service is only available in a relatively small percentage of Oregon, and speed test results seem highly variable.
Some users report great speeds, particularly with the business packages, whereas many users consider their BendBroadband service to be unreliable and slow. If you can get BendBroadband’s relatively new Fiber service, you’re likely to have a much better experience.
Installation of the service is straightforward and there’s 24/7 technical support always available. The 60-day money-back guarantee offers some peace of mind as you can test out the service for yourself and cancel if you too have significant problems with the service.